We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Spa

Skin Sational Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Spa.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a lash lift done 08-20-2022. My eyelashes are over curled, burned and broken. I expressed how unhappy I was while still there and I was told I could come back for another treatment but there is no fixing lashes that are broken and GONE! I reached out to the spa the next day to try and get a refund and was told in other words that my lashes broke because I combed them too much after I was told to comb oil through them to help relax them. Of course it is the customers fault. I am devastated and upset that my lashes are gone. I just want my money back at this point.

    Business Response

    Date: 08/29/2022

    I spoke with the client 15 minutes or so after her procedure, We met in the hallway at the mirror, while she was repeatedly brushing her lashes. I explained to her our protocol step by step . She was saying her lashes were over processed and curled too tight. I explained that there is ways we could relax them by having you come back into *********. I even looked for a lash serum for ******* to take home ,again I explained we can get them to relax . I had the receptionist book a appointment . I spoke to the other technician who preformed the service about what went on she informed me that the client repeatedly touched rubbed her lashes during the procedure she wiped the right rod with her hand and said it was itchy. The technician ******** gave her a fan to use as she stated it was itchy . Said right eye teared up through out the treatment. By ******* the client leaving negative reviews everywhere on social media that she can, is not okay . She is also having her friends do so and one friend calling me retarted stupid dumb that's not okay ******* signed a consent form upon her arrival to the spa Our web site states no refunds She was given instructions and was told to return to help relax the lashes I Was unable to relax them the same day as our process is too allow 24-Hours for them to relax before apply any other product to the lashes our consent forms are very detailed for clients to understand the process and risk with lifts we tried to provide proper post care and information for the client to feel comfortable. Instead this client has become irritated and has continuously badmouthed our spa on forms of social media along with her friends.

Skin Sational Spa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.