Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** Characters are not enough. I was ripped off and I want a full refund. I am uploading a PDF file.

  Business Response

  Date: 07/04/2023

  Good morning,

  I have attached all communication/prior responses for the previous failed attempts that **************** has made with the county and state as well as his signed contract, which is the only thing that he signed, so as to not continue to give my sanity in this matter. This should cover any questions or concerns that **************** stated in this complaint although he is also adding more on to his story with every complaint that he makes, I'm assuming to make his process more complete.  Also, to make note of my "final response" regarding my crew not using the pressure pump, which they did, **************** was informed that if he could produce the video that he swore that he had of them doing the job from start to finish without using the pump that I would issue him a refund but he was unable to do so and neither the county or I ever received a response after that was requested. I also have text messages between **************** and I but it goes above the maximum amount allowed so I did not attach them but can send them if required.

  I also want to inform you that **************** was sent a cease-and-desist letter by my attorney in May so this will be forwarded to them as well so that we can put an end to this. 

  Thank you for your time and I apologize for the inconvenience in this matter.

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20213392
  
  I am rejecting this response because: David is simply lying about this as a pump was never used. This is a flat out lie and I will pursue this until I get a full refund. I did not sign an agreement for a dry-hole charge I was tricked into signing a terms of agreement. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/18/2023

  I will no longer be responding to ****************, anything further will be forwarded to my attorney. His slander, baseless accusations and inability to have a educated conversation are proving that this will just keep going. I will not keep repeating the same thing to every  resource that he goes through because he is not accepting of the fact that his ***** simply did not work. I had hours and overhead put into his job which is the purpose of the dry hole charge, that was not only in the terms and conditions that he signed but also mentioned verbally multiple times through our over extended original encounter when the bid for the job was given. Thank you for your time. 

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20213392
  
  I am rejecting this response because: His response are lies, I did not sign an a agreement to any dry hole charge and it was never discussed. He tricked me by having me sign a terms of agreement only not an invoice with any dry hole charge. David added in the invoice at a later date. Also David is lying about his workers using a pump as his workers did not. David was not here on the job site at all other then to ask me for $****** for a deep well. I never received the service I paid for. The attempts by his lazy and incompetent workers to dig me a shallow well are not valid and the proper equipment was not used. This was a scam from the start to hit me up with a ******. deep well.  Other homes in my area have shallow *****. Davids own parents and his own brother (who are well drillers) were contacted to help me and David sent them a  "Cease And Desist Letter" to prevent them from helping me. 
  
  Sincerely,
  
  *********************