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Business Profile

Hotels

Quality Inn

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Quality Inn's headquarters and its corporate-owned locations. To view all corporate locations, see

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Quality Inn has 2 locations, listed below.

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    • Quality Inn

      2003 S Frontage Rd Plant City, FL 33563-2055

    • Quality Inn

      11A Jane Pl Edison, NJ 08820-1546

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Booked 1 night stay at the Quality Inn Hotel in Plant City. Check in the night of January 25, 2025. Had to check out from the hotel within an hour and a half of being there due to a family emergency. Upon check out, the employee assisting us, ***** K, advised I could have a refund however I would have to call on Monday, January 27th 2025 and speak to the manager, Nish. Called Monday (01/27/25) late afternoon and Nish was not there. Was told to call back "another day" and ask for Jasmine, the supervisor. I called back the following day, 01/28/25 around 2pm and was advised Jasmine was already gone for the day. Feeling as though I was getting the run around, I contacted the corporate office for *************. I have spoken with corporate approximately 4 times now since the week of January 27th, in hopes they could assist. I was provided with a case number from corporate to document these issues. Case # is ********. They too have also been given the same information that a manager or supervisor who can approve the refund is never there at the hotel or available. Due to the reason for needing to leave abruptly and having been told I could receive a refund since I did not stay, I feel like requesting and receiving the refund is not unreasonable. I also feel that I am being lied to and deceived since every time I reach out to speak to someone I am told they are unavailable and to call back again another day and have yet been able to speak to anyone other than, ***** *.

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