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Business Profile

Septic Tank Contractors

Quality Septic, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Quality Septic, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Quality Septic, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Well In my situation I had my drain field replaced be a well known company by the name of quality septic *** in plant city ******* ! In the beginning I had a gentlemen come out by the name of **** to do the evaluation of the property to give me a price quote.I agreed to the price and made my first payment. They came out and completed the first part of the replacement. and once the drain field had been inspected by the city they came back out a couple of days later and started to cover up process at or around 8:00 a.m on 9/30/24! During that time the young man operating the bulldozer came to Close to my pool and crushed it. I was notified by the other employee with a knock at the back door .i asked the young man ****** if he could contact the owner ***** ******* and he did ! I asked how was ***** trying to go about it and he told me I owe you guys a new pool I said what do you mean you owe me a new pool ! He said ***** told him thats how it works he has to pay for it! So I called the office and asked to speak with ***** I was informed he was now at the doctors office by ****** I tried talking to ****! He told me the same as ****** that ***** was goin to have ****** ****** it! I asked for insurance claim to be done so I dont have to prolong the situation or keep contacting ******! They never came to take payment or to assess the damages as I was told. or have they contacted me in any form I have been completely ignored by the employees and the owner in this matter of gettin the situation handled I have a quote from p***h a ***** pool and spa on how much it will be to have the old pool removed and replaced because its not salvageable from the damages caused I have pictures / videos / ADT Camara film /text messages from ****** and **** / time stamps / card transaction ! . Again this happened on 9/30/2024 its 10-22-2024 and the situation is still on goin and not resolved! Ive send emails and even left my wifes number just In case nothing!

      Business Response

      Date: 01/08/2025

      This response was taken verbally by BBB:

      The customer has a pool that he drained the water out of because he was going to tear it up to haul away because it was an old pool with a rotten liner that couldn't be replaced. The above ground pool was buried in the ground. When we buried the job, the tractor did not hit the pool, the dirt collapsed the pool because the customer emptied it. We did not cause the issue and we will not be paying for the customer to replace his old, rotten above-ground pool that was installed in the ground.

    Quality Septic, Inc. is BBB Accredited.

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