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Business Profile

Wineries

Keel & Curley Winery

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Keel & Curley Winery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Keel & Curley Winery has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/29/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a wine club member for a while and had about 20 bottles available for pick up. When I went in to pick up my bottles, I was advised by the manager that he was only able to let me pick up 6 bottles as my account was cancelled. I asked for the reason why my account was cancelled but was told "don't know". He further advised it is not a wine club but a membership like gyms (the bottles expire if not picked up right away). I informed him that nobody advised me of that when I joined and his website does NOT state as such (picture from the website stating it is a *********** and does not state that it is use it or loose it on a monthly basis). He was very short and walked away. I basically paid for a wine club for months and was not able to use it. On top of that, I lost about $200 from all the bottles I paid but was NOT allowed to pick up.

      Customer Answer

      Date: 11/13/2024

      I have heard from Keel, and this matter has been resolved. Thank you 

    Keel & Curley Winery is NOT a BBB Accredited Business.

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