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Business Profile

Cremation

Neptune Cremation Services

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cremation.

Complaints

This profile includes complaints for Neptune Cremation Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Neptune Cremation Services has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Neptune Cremation Services

      100 NW 70th Ave STE 200 Plantation, FL 33317-2901

    • Cremation Society of VA

      14014 Sullyfield Cir Ste F Chantilly, VA 20151-1689

      BBB accredited business seal

    • Neptune Cremation Services

      2419 Grove Way Castro Valley, CA 94546-7105

    • Neptune Cremation Services

      1455 Santa Rosa Ave STE B2 Santa Rosa, CA 95404-5440

    • Cremation Society of VA

      305 Rivanna Plaza Dr Ste 102 Charlottesville, VA 22901-8311

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our daughter pasted away at 41 years old in August of 2023. The was a decision to not have her cremated. Neptune agreed to refund our used balance. To date we provided all the requested information for the return of balance. Our contact does not understand their home office will not send the used balance. The amount is over ******. Its hard ** to heal with this unresolved issue. Please Help

      Business Response

      Date: 06/02/2023

      Neptune Society of Northern ********** has been in contact with the complainant over this inconvenience during the past months. Neptune Society of Northern ********** issued a refund check to the Estate of *************************************. Per the complainant, her mother cashed the check made out to the Estate of ************************************* which no financial institution can do, it can only be deposited into an account titled "Estate of *************************************". The complainant understood and has filed a police report for the fraudulent activity that took place with this refund. Unfortunately, Neptune Society of Northern ********** no longer has the funds and the complainant has to proceed with her fraudulent investigation with the financial institution and the police. attached is a copy of the check that was cashed fraudulently. Neptune Society of Northern ********** always strives to provide the utmost in service and customer satisfaction to each family we serve.

      Customer Answer

      Date: 06/02/2023

       
      Complaint: 20128195

      I am rejecting this response because:

      Sincerely,

      *************************************

      Business Response

      Date: 06/14/2023

      Neptune Society of ******************* contacted the complainant today 6/14/2023 via phone with the resolution to the complainant's concern. The complainant will be communicated throughout the process of the solution. The complainant was satisfied. Neptune Society of ******************* always strives to provide the utmost in service and customer satisfaction to each family we serve.

      Customer Answer

      Date: 06/15/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************************

    Neptune Cremation Services is NOT a BBB Accredited Business.

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