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Business Profile

Truck Repair

Interstate Road Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We own a 2000 Fleetwood American Tradition Class A motorhome. We blew a tire on the way home from Ft. DeSoto state park. I called this business to come and change the tires which they did. They did over charge me compared to what he told me the price would be over the phone but we just wanted to be on the road. Everything seemed well. We woke up the next morning and the tires were flat. I found out the tires they put on had holes in them. Luckily we made it home. I called the owner to resolve the issue and he agreed to bring me two different tires. A couple days went by and still had flat tires on my motorhome. I called again and someone showed up that evening. They put two different tires on and both tires started leaking instantly. They had brought two more used tires with holes. I again called the owner and told him I wanted two brand new tires. He agreed to replacing the tires with new ones and since he over charged me to begin with we called it even. Again it took a couple days to get someone out there to change the tires after my 40' motorhome sat in the middle of my driveway unable to move. Finally I got a call and out of no where a technician showed up to install them. We had dinner with some neighbors that evening since I didn't know they were coming. I received a call from the technician during dinner asking if I could please come home because his jack kicked out and he dropped my motorhome. I rushed home to find the new tires mounted on the wheels under my rv with the driver side rear fender smashed around them. I quickly jumped inside and lifted the rv using the leveling jacks so we could get the tires out. The technician expressed how sorry he was. I called the owner a couple days later to come up with a solution he told me to get an estimate and he would handle it. I did that and sent it over to him since sending the estimate I have gotten no response from him or the company. My rv is still currently sitting with over $3000 in damages.

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