Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 24, 2025, I entered into a contractual agreement with H Greg Auto Pompano, LLC for the purchase of a vehicle. The agreement included a clause allowing for payment by negotiable instruments. On February 18, 2025, I fulfilled my obligation by tendering payment via a lawful allonge instrument, attached to the Buyers Order and Agreement and endorsed accordingly. **** Priority Mail tracking #********************** confirms receipt of this payment at 3:54 PM on February 18, 2025.Despite receipt and confirmation, H Greg Auto Pompano, LLC has failed to deliver the purchased vehicle or honor the agreement, constituting a direct breach of contract. Multiple written notices and email correspondences, including a final demand on February 25, 2025, have been ignored.Additionally, the arbitration clause within the contract stipulates that disputes must be handled through arbitration, which the business has also failed to address. This lack of compliance, coupled with the refusal to honor lawful tender, raises serious concerns of fraudulent misrepresentation and deceptive business ************ a result, I have had to file a surety bond claim under bond #*********, issued by ******************************* (******************************), to seek remedy for damages caused by the dealerships failure to comply. I am also escalating the matter with regulatory authorities.

  Business Response

  Date: 03/05/2025

  In respond to this complaint customer never sent us a cashier check or wire transfer.  All customer did was inquire and we sent him a purchase proposal and he accepted purchase price . To this day  we have not received any funds for the purchase

   

   

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 23017421
  
  I am rejecting this response because::

  BBB Rebuttal Response to HGreg Autos False Claim
  Subject: Rebuttal to HGreg Autos Response Breach of Contract & Bad Faith ******** Practices
  To: Better Business Bureau *****************
  Attn: Lynedra G.
  Email: *******************************************************************
  
  Dear Better Business Bureau,
  I am formally rejecting HGreg Autos response, as it contains material misrepresentations and bad faith claims regarding the lawful payment I tendered and their contractual obligations.
  Key Facts & Evidence
  HGreg Auto Received Full Payment & Has No Legal Basis for Non-Compliance
  Payment was executed via a lawful allonge instrument, which was notarized and dated February 12, 2025 and lawfully affixed to the Buyers Order and Agreement signed on January 24, 2025.
  The allonge and agreement were sent via **** Priority Mail and confirmed received by ***** Auto on February 18, 2025, at 3:54 PM (Tracking Number: 9505520791945074280737).
  By contract and UCC law, this constitutes lawful payment in full.
  HGregs False Statements Are a Bad Faith ******* to Avoid Compliance
  Their response claims that I "never sent a cashiers check or wire transfer." This is irrelevant as the law recognizes properly endorsed and tendered instruments as valid payments.
  If HGreg Auto destroyed, altered, or concealed the instrument, this would be fraudulent conversion and a violation of commercial law.
  HGreg Is in Violation of Consumer Protection & Contract Laws
  UCC ***** states that when a debtor tenders full payment, the obligation is discharged.
  Their refusal to deliver the vehicle despite receiving and accepting a lawful and notarized payment is a direct breach of contract.
  Their deceptive and misleading response to the BBB also constitutes consumer fraud and unfair trade practices, which will be escalated to the FTC, Florida Attorney General, and other regulatory bodies.
  Requested Resolution
  Immediate compliance with the contract, requiring ********** to deliver the purchased vehicle as agreed.
  If they refuse, this matter will be escalated for fraud, contract violations, and deceptive business practices.
  Attached are:
  ?? Notarized Allonge (dated February 12, 2025)
  ?? Buyers Order & Agreement
  ?? **** Proof of Delivery (February 18, 2025)
  HGreg Auto is attempting to unlawfully avoid their contractual obligation by falsely claiming non-payment, when in fact they received a legally binding, notarized payment instrument. I request that the BBB hold them accountable and escalate this matter accordingly.
  Sincerely,
  ****** Parnell 
  
  

  Business Response

  Date: 03/05/2025

  In response to this complaint we never received payment for the vehicle 

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 23017421

  
  I am rejecting HGreg's response because their statement that they "never received payment" is patently false and misrepresentative of the facts.

   

  1. Payment Was Tendered & Delivered:

   

  Payment was made through a lawful allonge instrument, which was attached to the Buyers Order and Agreement as required.

   

  The instrument was endorsed and notarized on February 12, 2025 and delivered to HGreg on February 18, 2025 via **** Priority Mail. Tracking confirms their receipt of it.

   

  The Buyers Order specifically states, See Allonge for Acceptance and Endorsement, on buyers signature line clearly incorporating the payment into the contract. Signed and accepted by their finance manager. 

   

   

   

  2. HGreg Acknowledged the Instrument in ******************** above and my acceptance:

   

  The attached allonge was included in my BBB complaint as evidence as well as the buyers order with signature line reference, which means they have already received it.

   

  Their failure to process a valid instrument does not negate the fact that payment was properly made and delivered per *** requirements.

   

  If ***** claims they never received payment, they must explain why the allonge was included in this very dispute and why they never raised this issue before.

   

   

   

  3. Breach of Contract & Fraudulent Misrepresentation:

   

  HGreg is now in breach of contract by failing to deliver the purchased vehicle after lawful payment.

   

  Their statement that they "never received payment" despite the provided evidence could constitute fraudulent misrepresentation in a formal dispute.

   

   

   

   

  Resolution Sought:

   

  HGreg must immediately:

   

  Acknowledge receipt of payment.

   

  Process the transaction as required by contract and UCC law.

   

  Release the vehicle without further delay.

   

   

  Failure to comply will result in further regulatory action, legal escalation, and continued pursuit through the surety bond, AG complaints, and other consumer protection avenues.

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 03/06/2025

  And respond to this complaint we never received the money in the customer keeps putting complaints in ******************** and weve explained over and over we never received Payment

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 23017421
  
  I am rejecting this response because:

  BBB Rejection Response Exposing the Clear Contradictions

  
  I formally reject HGregs response again, as their claim that they never received payment is directly contradicted by their own contract, **** delivery confirmation, and the notarized allonge.Their repeated denials at this point are either willful ignorance, intentional deception, or an admission that they lost or destroyed the instrument.

  Breaking Down the Facts (Again, Since HGreg is Ignoring Reality)
  The Buyers Order & Agreement Was Signed and Accepted on February 12, 2025
  I signed and accepted the contract on February 12, 2025, the same date the allonge was notarized and attached to the agreement.
  ***** agreed to the contract terms, which included the manner of payment.
  If they now claim that they "never received payment," then they are either:
  (A) Denying the validity of their own contract
  (B) Admitting they lost or destroyed the instrument
  (C) Knowingly making false statements
  **** Tracking Confirms They Physically Received the Payment on February 18, 2025
  **** tracking shows HGreg took possession of the package at 3:54 PM on February 18, 2025.
  Ignoring a legally documented delivery doesnt change the fact that it happened.
  The Allonge Was Notarized and Properly Endorsed for Payment
  This was NOT a "check" or "wire transfer"it was a properly executed financial instrument, legally negotiated under UCC provisions.
  HGregs own contract allows for this form of payment, and they acknowledged the contract terms.
  *****'s Response is the Same Copy-Paste ExcuseWith No Real Rebuttal
  They completely ignore the notarized allonge.
  They ignore the documented **** proof of delivery.
  They ignore the fact that their contract terms explicitly allow this payment method.
  Instead, they just repeat the same false statement as if repetition will somehow make it true.
  Final Demand for Compliance
  HGreg must:
   Acknowledge receipt of payment.
   Complete the transaction per their own agreement.
   Cease false statements and bad faith behavior.
  If they continue to deny the undeniable, I will escalate this matter further with the Attorney General, ***, the ******************************************************* (for license violations), and initiate arbitration under their own contract terms.
  For BBBs Review: Supporting Evidence Reattached (Again, Since HGreg is "Pretending" Not to See It)
  ? Notarized Allonge (Feb 12, 2025) attached to the Buyers Order
  ? Buyers Order & Agreement (Signed & Accepted Feb 12, 2025)
  ? **** Delivery Confirmation (Feb 18, 2025, at 3:54 PM)
  
  

  Business Response

  Date: 03/07/2025

  In response to this complaint for the 3rd time   We never received a cashier check or wire transfer.  We do not deal with *** or what ever the customer is emplying

   

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23017421
  
  I am rejecting this response because:

  HGreg's Failure to Recognize UCC and Payment Instruments
  

  HGreg has once again responded with blatant misinformation and an outright refusal to acknowledge their own contractual obligations. Their claim that they "do not deal with ***" is not only legally irrelevant but also factually incorrect based on the agreement they themselves issued.
  Key Points Refuting HGregs Claim:
  The Agreement Itself Acknowledges Payment Instruments
  HGregs own agreement explicitly allows for the use of payment instruments, which are governed by federal law (12 U.S.C. 5481(18) and the Uniform Commercial Code (UCC).
  UCC Article 3 & 4 cover negotiable instruments and the acceptance of various forms of payment, including allonges.
  HGreg does not have the discretion to reject an instrument when the contract does not prohibit it.
  12 U.S.C. and the *************** Acknowledge Payment Instruments
  Under 12 U.S.C. 1813(l)(1) and related statutes, negotiable instrumentsincluding allongesare legally recognized and are not at the discretion of HGreg to refuse arbitrarily.
  Their claim that they "do not deal with UCC" is void, as their business operations are subject to federal and state commercial law regardless of preference.
  HGreg Admitted Acceptance of the Agreement
  They already admitted that I accepted the contract in their prior BBB response.
  Payment was issued alongside this acceptance, rendering the transaction complete per UCC 3-104.
  Their continued refusal to process the payment constitutes a contractual and statutory violation.
  They Physically Received the Instrument And Acknowledge Having It
  USPS tracking (*********************) confirms delivery on February 18, 2025.
  If they "never received payment," then what exactly did they receive on that date? By refusing to return the instrument or honor it, they are engaging in willful conversion.
  Under UCC 3-501(b)(3), they had an obligation to either accept or return the instrument. They did neither.
  Formal Demand & Next Steps:
  Since ***** is now attempting to outright deny legal obligations under contract law and federal statute:
  I am formally escalating this to *********************** (**************) as a fraudulent business practice claim under their surety bond.
  A complaint is being submitted to the ******************************************************* to investigate their business conduct.
  A ************************ (***) complaint is also being filed regarding their deceptive trade practices.
  A legal action may be initiated under *** enforcement to compel their compliance.
  Final BBB Requested Action:
  HGreg must return the payment instrument immediately if they refuse to process it as required by ****
  HGreg must provide a clear, written statement explaining why they are refusing a legally tendered payment instrument despite their agreement permitting it.
  ****** continued denial will result in direct financial claims through their surety bond.
  This is no longer a matter of disputeit is now a formal allegation of business misconduct and failure to comply with legally binding obligations.
  Their response is rejected, and I request the BBB to move forward with escalating the complaint.
  Sincerely,
  ****** D. *******

  
  

• Initial Complaint

  Date:11/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed contract on 8/30/2024 ********** paid The agreement was for this deal to work, I needed $55,000 for my trade in.After the transaction was complete they said the would only pay me $54,305.00 for my trade in.Bait and switch when it comes to an agreed deal.

  Business Response

  Date: 11/25/2024

  In respond to this complaint customer was given ****** for the trade and paid off his vehicle and the rest was applied toward the purchase of the vehicle.  I have attached a copy of the buyers order showing the difference was applied and lowered his balance on his purchase

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22500823
  
  I am rejecting this response because: I was never advised of the bait and switch tactic. They told me they would give me $55,000 for my trade in and never said anything about applying the balance to the cars price. Who does that? Scammers!
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 12/04/2024

  Customer does not understand how the  trade in process on a  vehicle works .  He did not sell it to us outright.  When a vehicle is traded in the customer is given the value agreed upon on the purchase order and then what ever amount of money is owed to bank is put on the purchase order so any difference.  So if his car is worth more than what he owes the difference is deducted from the amount owed on the new vehicle getting purchased.  If he owes more than what the vehicle is worth then it would increase the amount he would be financing.  In his case the car was valued for a little more than he owed so the difference lowered his balance owed on the new car getting purchased 

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22500823
  
  I am rejecting this response because: The Dealer states that I the customer does not understand. That is the exact complaint I have. The dealer agreed that I would be given $55,000 for my trade in.The original paperwork reflected on that. After the deal was signed they changed it and never explained it to me. Everyone that has er bought a car knows you sign many pages and usually the finance person goes over one individual and tells you what you are signing. Mine did not. I have attached the original agreement.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband purchased a car on August 23, 2024. We flew into ******* from out of state to purchase a 2017 **** Mustang GT 350. Transaction went smooth. Almost two months and we still do not have paperwork in for the title, tag and registration. I have contacted the title clerk, two times by leaving messages, by email adding managers, even spoke with a manager and claim that someone would reach out to me. No one has reached out as of October 17th at 2:53 ****** of 2:57 **** ********* emailed back to say a manager would be contacting us. The same thing a manager told me on Tuesday, October 15, 2024 and I haven't heard back. They do not have good business ethics at all. Do not waist time with this dealership. The temporary tag expires on October 18, 2024. For the cost of the vehicles they sell, it's a shame we can't drive our car because their employees don't/won't do their job.

  Business Response

  Date: 10/22/2024

  In respond to this complaint  out of state title work take longer.  Customer should be receiving his metal tag in the next 2 weeks

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week on Friday, I bought dodge charger sxt 2019 with 6000 miles. I was assured that the car was in excellent condition. The deal took place. The road home lasted 200 miles. On the next day I got electrical issues. Call to HGreg management, They gave me the address for service, after 4 days electrician say: This car have a lot of problems. The car has already carried out maintenance of electronics, there was a complete replacement of the dashboard, there was an incorrect connection, because of this the electronics burned down. And now they need more time for fix it. l own a car for a week, I drove for 1 day. Am I happy?No. Do I recommend buying a car here? Your decision. If you buy a car from HGreg, you pay money for the car to be repaired, you can't drive it and be happy. So why do I have to pay for it?Why lux HGreg selling lemon car and then trying to fix it?

  Customer Answer

  Date: 08/20/2024

  The situation changed when a knowledgeable person started the case. I got a call from a manager from HGreg ***, introduced himself as ****************, kindly apologized and said that he would personally take matters into his own hands, providing several options for solving problems. The promise was indeed fulfilled on time. The problem is solved with compensation. A responsible act of a responsible person, worthy of respect. Thank you for attention and help

• Initial Complaint

  Date:09/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear I hope this email finds you well. My name is ***************************** *******, and I am writing to dispute a recent hard inquiry on my credit report that was conducted by *********, an auto dealership, on July 23, 2023. I believe this inquiry was made without my consent, and I would like to request its immediate removal from my credit report.The unauthorized hard inquiry by ************ has negatively impacted my credit profile. I did not initiate any business or transaction with them that would justify such an inquiry, nor did I provide consent for them to access my credit information. As a result, this inquiry has the potential to affect my creditworthiness and financial standing, which is of great concern to **** kindly request that you investigate this matter promptly and take the necessary steps to remove the unauthorized inquiry from my credit report as soon as possible. I believe that the removal of this inquiry is crucial to maintaining the accuracy and integrity of my credit history.Please find my personal information below for reference:Full Name: ***************************** ******* Date of Birth: 10/27/1988 Social Security Number: ***** I appreciate your attention to this matter and your assistance in resolving this dispute. If you require any additional information from me to facilitate the investigation, please do not hesitate to contact me at ************************* or ********** I look forward to a prompt resolution of this issue and the removal of the unauthorized credit inquiry from my credit report. Thank you for your assistance in this matter.Sincerely,***************************** ********

  Business Response

  Date: 09/01/2023

  We only do an inquiry on a customer credit if the customer give us their information.  There is no way of knowing customers personnel information if it is not given to us or submitted online

• Initial Complaint

  Date:06/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2021 Porsche 911 Targa 4S on May 26, 2023. I was given a window sticker from the dealership that showed the sticker price with options to be $186,990. I used this price to both make a decision as to what to bid for the car and whether or not to accept the counter offer.Now that I have taken ownership of the car, I was able to download the window sticker from the Porsche website. I noticed the Porsche window sticker has the price of the car at $182,770 which is a $4,220 difference.Upon inspection of the two stickers, I noticed there were two errors on the sticker the dealership gave me:1. Sport Exhaust System w/tailpipes $2,950 2. LED ************* Headlights in Black W/PDLS+ $4,010 In the case of #1 it was already included in the Sport Package, so was double counted and in the case of #2, the actual price was $2,740 not $4,010 as their sticker shows. This inflated the price of the car by $4,220.When I confronted the dealer and told them that this sticker was false and misleading and I relied on it to make an offer and accept their offer, they offered me a free service and a couple of detailing appointments. I just had my car serviced this week since it needed it and I don't need their detailing. I told them it was fair to split the difference and they refused to. I am therefore filing this complaint. Whether intentional or not, the sticker was wrong, I relied on it to buy the car and I think my offer to split the difference was more than fair.

  Business Response

  Date: 06/05/2023

  In respond to this complaint.  We provide the following disclosure on our website

  Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. Dealer is not responsible for errors and omissions. All vehicles are subject to prior sale. Price does not include applicable state sales tax, title, license plate, pre-deliver service charge of $1299.00 (This charge represents costs and profit to the dealer for items such as inspecting, cleaning, and adjusting vehicles, and preparing documents related to the sale), electronic service charge of $699.00 (This charge represents costs and profit to the dealer for items such as inspecting, cleaning, and adjusting vehicles, and preparing documents related to the sale).

  In addition customer had the right to get the car inspected by a 3rd party prior to the sale.   

  Customer Answer

  Date: 06/07/2023

   
  Complaint: 20137644
  
  I am rejecting this response because:

  My right to inspect the vehicle is irrelevant.  I am not arguing there is something mechanical wrong with the car I am arguing the sticker they gave me was false and a misrepresentation of the truth.  All decisions of the car like market value, what the bank will loan against the car, what the ultimate sale price is all originates with the sticker.  My complaint is regarding their inflated sticker.  If they buy that data from a service then they should go back to the service and recover the loss from them.  As to them not being responsible for selling an item, like a car which is pretty regulated,  with erroneous and misleading information I cannot say is true or not.  I suppose I will have to take this up with the state and perhaps see if the state is willing to do an audit as to how many other cars they have with incorrect stickers as consumers are making decisions based on that information and it's false, incorrect and misleading.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/07/2023

  Unfortunately customer can not accept that a disclosure is placed for possible in accuracy's .  It clearly states dealer is not responsible for for errors and omissions  Customer could have done his research prior to purchasing the vehicle.  Customer purchased the vehicle because he or she liked the price of the car.  

  Customer Answer

  Date: 06/07/2023

   
  Complaint: 20137644
  
  I am rejecting this response because:

   

  I will take it up with the state.

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 Range Rover Sport from ********* in Pompano Beach, ** on January 14, 2022. I worked with sales person *********************** and financed the vehicle with an auto loan from **** of America which was arranged by the dealership. Though purchased in *******, the vehicle was shipped to *********, ** and was to be titled in the *****************. Most of the transaction was pretty typical for buying any used car. ********* required that I use their service provider, "DMV Nationwide", to complete all registration and titling. For this privilege and others, they charged a variety of fees (some better disclosed than others) in addition to the price of the vehicle. Nearly 7 months post-purchase, ********* has failed to provide me with a ******** Title for the vehicle. My repeated inquiries have been answered with misinformation or not answered at all. ************'s final response was that I needed to deal with this myself. I would like them to complete the job for which they have been very well compensated and provide me the required ******** Title.

  Business Response

  Date: 11/17/2022

  Please be advised *********************************************** purchased a 2018 LandRover RangeRover Sport VIN# ****** from ********* on 1/14/2022 was provided a Buyer's Order with all fees the dealership charged to process tag/title work with our third party DMV Nationwide. In addition there were numerous emails and phone calls to ************************ explaining in detail the out of state taxes, ******* tax and tag/title fees being charged. I also explained to ************************ when the customer chooses to finance a vehicle there is a lienholder put on the title. Therefore, in this case ************************ financed the 2018 LandRover with **** of America whom is the lienholder and the  owner of the vehicle not ************************ the purchaser. The ***************** is a title-holding state and the customer is not provided the title until the loan is paid in full. Once the vehicle is paid in full with **** of America it is the customers responsibility to reach out to **** of America and request the title, not the dealership. 
  
  
  At this point ********* has finished the job and provided exceptional customer service to ******************************************