Complaints

This profile includes complaints for LRM Leasing Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

LRM Leasing Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  LRM Leasing Company

  2160 Blount Rd Pompano Beach, FL 33069-5111

• 

  LRM Leasing Company

  2705 Burris Rd Davie, FL 33314

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a current lease with them and i know their contract states to register the truck in the states they only approve is a little odd but i still did it they have no restriction who i work with so my company is based in Az the apportioned are from ******* and the truck is registered as they asked in ***** now i am being charged extra fees and even being threatend to have the truck taken away in the pictures i submit i show where they day you can work with anyone and the registration of ***** the other is the cab card of the company that registration stays with the company not the vehicle the texas one does

  Business Response

  Date: 11/07/2024

  To whom it may concern:  Please see the attachment which includes a formal written response along with all the appropriate supporting documentation.  Thanks

  Business Response

  Date: 11/07/2024

  Please see attached.

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22521660
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** Melendez 

  What they are highlighnting as registering is the cab card that is company pourpose with the truck to be able to run on the company the one in ***** they are named as owner and my self as registering the cab card is for the company not for the truck it self the truck is registered in **********;

  Business Response

  Date: 11/11/2024

  The Company spoke to Mr. ******** explaining how the lease works and why the work around he attempted is still an issue.  Mr. ******** had his title agent he used contact LRM Leasing and upon their discussion she admitted that she read the agreement and also mentioned to Mr. ******* at the onset this would be an issue.  She notified us she would contact Mr ******** on how to rectify the situation to get in compliance with the lease and fully understands what is required as she read the contract in detail and has done this for many other customers.

• Initial Complaint

  Date:09/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dont buy a truck from them they will leave you out to dry. I fill out an applications they told me I was approved and when I get there the truck was ready. I drive 298 miles and the clutch stop working. I called them multiple times thinking because I had the truck for only *********************************** a tow truck. Long story short I had to pay 3150 to get the truck towed back to their facility. Slept out front in the truck till the next morning thinking they will switch trucks like it say in the contract and they came out saying I owed them a bill from 2019 after I paid my money in they approved me and spent 3150 on top of 5300 Im assuming they took my money which is illegal what their doing

• Initial Complaint

  Date:09/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LRM approved me for a truck. I put 5300 down payment. Once I put the funds down they told me to come pick the truck up, I take a flight from ***** to **, once I get there they handed me the keys and I take off with the truck. I drive 298 miles and the clutch stop working. I had to pull over on the shoulder of the highway which put my life at risk because the shoulder was only but so big to hold a tractor. I called LRM thinking because I only had the truck for less the 24 hours they would send someone to help me get the truck back to their facility, but LRM constantly ignored my phone calls so I had to pay a tow truck company ******* to tow my truck back to their shop. Because I got back so late they were close so I had to stay overnight in front of their facility thinking when the morning came they would swap trucks by honoring the 72 hour rule in their contract. Long story short! they said I owed a bill from 2019 but dont remember how much I owed. How could you approve me if I owed a bill but dont remember what the bill was. So because of that pass due bill I had to catch a flight back to ************ wondering now are these guys going to refund me my money that I work so hard for to save and buy a truck. These guys are crooks!!!

  Business Response

  Date: 09/04/2024

  This customer closed the case himself and provided this screenshot on his end.  This customer has been refunded and signed an agreement accordingly.

  Customer Answer

  Date: 09/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a request to LRM for the title of a semi that I leased from them on 06/28/24 they started by sending me a title application which the state says that a title application is only valid for ******************************************************************************************* January I rely this to them that same day and they told me thats all can offer me, until 07/03/24 they then said they will make a request for the title after I spoke to them that morning I struggled to get a response from them all day until a lady named ******* text me sayin Ill let know when we have it. It is now 07/05/24 and I havent heard back from any one I called the bank that they use that has a lien on the semi and was told they cant give me the title but if lrm calls them to request it they will send it over with in 10 mins I told them this on 07/03/24. ******* nor **** which are the main people I had most of the conversation with seem to really not care to even let me know how long it could take didnt seem to care about having this prevent me from work. I really dont understand why a 10 min request is turning into now weeks of waiting. This can cost me my livelihood I am a truck driver and cant drive a truck without my truck being registered this wait alone has lost me 10k to 13k in potential income. I attached a text conversation between ******* and myself.

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reporting due to toll invoices. On this transaction was today 06/02/2023 in the amount out of *****. I requested to my husband to have LRM LEASING COMPANY TO SEND THE **** INVOICES TO DISPUTE WITH SUNPASS PRO BECAUSE WE GAVE SUN PRO EZ PASS TRANSPONDER. LRM WOULDNT Provide the invoices. I think it was 3 weeks ago it was the same issues stating we owed ****. We requested a copy of the full statements to dispute once again. No documents provided. I ****** English finally got in touch with with Sun Pro EzPass we spoke briefly the representative stated we didnt have any outstanding balances except for ****. I tried emailing and called LRM Leasing ************* To Get To The Bottom Of This Situation No Answer Or Email. I Will Like For To Have A Representative Contact Me Or Get This Issue Resolved Immediately. Were being double charged for our invoices and I would like to see an investigation done properly. Thanks

  Business Response

  Date: 06/13/2023

  Please see the attached package including our response to the inaccurate claims made with corresponding exhibits. 

  If you have any questions or need anything further please advise.  We will contact our lessee to discuss this as well.

  Regards,

  *********************** - CFO

  LRM Leasing Company Inc.

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a truck from Lrm around the June 29th and paid down approximately $14000 by the time I got the truck registered around July 21st and started driving by 25th just 4 days on the road the check engine light comes I have to change the def pump they didnt charge me for the labor but they charged me for the pump and I ended up spending around $900 now around November 1st Im having issues with the air pressure not building up and the coolant reservoir leaking the trucking overheating all within a couple of months now today which is the 28th of November it seems as if the engine is blown because its knocking very loud and all they can do is recommend a shop for me to bring it to which is 3 to 4 hours away from me after throughly reading this contract I see it is in no way in my favor but when you put that amount of money down on a product you are not expecting for it to be defective this soon within four months so I feel like theyre violating the lemon law because I have a friend who got a truck from them months ago and the transmission went out in three months

  Business Response

  Date: 12/06/2022

  We are surprised to see a complaint filed, especially with how we have handled your account with professionalism and by going above and beyond. All our vehicles meet federally regulated *** standards before they are leased which you acknowledged before taking possession. You are the ultimate party responsible for maintenance and repairs. A semi truck requires constant maintenance and upkeep. When you first reported a potential issue with your DEF pump,  the company offered you free as a gesture of good faith not as an obligation. You stated that youve had this issue with the air pressure and coolant reservoir around November 1^st, yet you did not reach out to us until the 28^th of November. The company suggested two of our closest locations in your area to take it for diagnostics and you proceeded to tell us that you dont have the money to get it towed to either location. On the 30^th of November on a phone call with management you admitted to running the truck without coolant which caused the truck to severely overheat. You then told management you only decided to address the issue once the knocking started. Coolant leaks can be regular with semi trucks, ignoring them is what causes serious damage. Due to your lack of response to required maintenance, it appears that there is serious engine damage caused by this overheating. This type of repair could be more than $40,000 and could have easily been avoided.

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18471621
  
  I am rejecting this response because:I never said I ran the engine hot and as you said maintenance is my responsibility and I was in the process of getting air leak and leaking coolant tank fixed the truck never ran out of coolant I stated that the temperature fluctuated but never overheated and whoever I spoke to created that narrative of me running the engine hot to further yourself from the responsibility of leasing faulty trucks and yes I did refuse to send the truck to a shop that you recommended because I knew the engine was bad and didnt want to waste money getting it towed to a shop and when I first talked to your associate the first thing that he said was did I want to turn in the truck because its a walk away lease and I just feel like this is your guys business practice is to take customers down payment sell them faulty trucks with knowledge that it will break down soon and the way the trucking industry is now theres no way they can afford to fix it with 3 to 4 months if it breaks down and its something major ask my friend ************************* who just got a truck from you guys and the transmission went out in 3 months and yall did the same thing to him 
  
  Sincerely,
  
  *********************************;