We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cabinet Maker

Kelly Epling Cabinet Specialist Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinet Maker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date on the signed Purchase Order is 4/21/2023. Demolition began on 6/19/2023. Drywalling began on 6/21/2023.A deposit of $5,500 was paid on 4/21/2023. That check was given to ******************************* ********************. On 6/19/2023 Kelly Epling, Pres. asked for $1,000 for gas and traveling expenses. On 6/21/2023, Kelly Epling begged me for another $1,000 because he was broke. He said he would take it off the balance due. I was conned for $2,000. A total of $7,500 was paid by checks to Kelly Epling Cabinet Specialist. The balance due back to me is $5,250 for the the unfinished project.The work agreed upon was to demolish the existing cabinets and countertops, drywalling, and installation of new cabinets, and the electrical and plumbing work.I requested a valid license for doing the plumbing and electrical jobs and a valid Contractor license. I never received proof or valid licenses. They told me you dont need a Contractors license to demolish or install kitchen ***********************. I do know in the ****************, you need to have a valid Plumbing and Electrical license. *************************************** assured me he could do all the plumbing and electrical work himself. I know for a fact, *************************************** did the plumbing and electrical work for other kitchen renovations.The drywalling work done by Kelly Epling was unprofessional. He was incompetent and couldnt finish the drywalling. Another guy came to fix the drywall and install some tiles, but he also did a poor job. *************************************** did the drywalling and most of the kitchen renovation, but he had just quit the business so Kelly Epling was trying to do all work by himself. He did have a young man help remove the existing cabinets.Kelly requested $5,882.97 to order the cabinets. The cabinets were not put on hold, so the cabinets were unavailable for six months. Kelly verbally abused me in front of the designer. I told him this was not working out. I would like my deposit back. He said, I have no money.

Kelly Epling Cabinet Specialist Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.