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Business Profile

Ecommerce

NXTLVL Services LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Important information

  • Customer Complaint:
    It has come to BBB's attention that the business has required a consumer to enter into a non-disparagement clause, that prohibits customers from filing generally allege or posting negative reviews as a result of a marketplace interaction, prior to a resolution being provided.

    BBB does not withdraw generally allege under these circumstances. Consent to post the text of a complaint is solely at the discretion of the customer.

Complaints

This profile includes complaints for NXTLVL Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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NXTLVL Services LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $45,000 for a fully automated amazon and ******* store. Neither store got up and running. ******* was actually denied. Tried reaching out for a refund but no response back. I see the state of Nebraska filed a class action lawsuit. I would love to join a class action lawsuit against this company.

    • Initial Complaint

      Date:10/30/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a ******* store with One Up services back in 2020. I was denial a couple times and then I was approved. Then shortly after that, it was suspended. They wouldn't give me a clear explanation as why it was suspended. So in November 2021, they moved me over to Nxtlvl to manage an amazon store. As with all the other previous complaints, their was no activity and a bunch of runaways. Then my ****** store that I personally setup was deactivated for violating their policies. I told them what happened and demanded that the contract be terminated and I receive a refund. I also told them to contact ****** and let them know that THEY were violating policies and I had nothing to do with other ****** stores they were fraudulently setting up. They said they would set up a ******* store for me. This was in the beginning of 2023. But weeks went by and no activity. So again I wasted my time setting that up only for them to disappear and I haven't heard anything since. I know this complaint could have been filed sooner, but seeing all the other complaints, I decided to put mine in.

    • Initial Complaint

      Date:11/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COMPANY SIGNED A CONTRACT TO SETUP AND MONITOR AN ONLINE STORE. I HAVE TRIED TO EMAIL THE COMPANY WITH NO RESPONSE. I PAID $35,000.00 FOR THE SERVICE THEY OFFERED BUT NEVER PROVIDED. I DONT HAVE ACCESS TO ANY ONLINE STORE AND NO ONE FROM THE COMPANY WILL RESPOND TO ANY EMAIL. I HAVE TRIED CALLING THE NUMBER FOR THE COMPANY BUT IT SEEMS TO BE OUT OF ORDER. I WOULD LIKE A REFUND FOR THE SERVICE DUE TO NO SERVICE RENDERED.

    • Initial Complaint

      Date:10/06/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid ******** dollars for two stores in 2022. One with NXTLVL services for ********, and one with ONEUP services for ********. To date, I have not received services rendered. We set up an Amazon account, but only about 10 products were uploaded with the account. When I inquired as to why so few products were listed, I was met with excuses and finally ignored completely. The amazon account was suspended for some reason unknown to them, and I signed a new contract to do an account with Shopify. I've inquired about the shopify account but no one is answering my emails or calls anymore. I understand now that ONEUP services is out of business, and I am without either store. I see a lot of people here who are having the same problems with these guys. Why isn't someone pursuing legal action?

    • Initial Complaint

      Date:09/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an already established Amazon store front from NXTLVL Services **** for $42,500. From the very get go nothing was done. The store never have any products listed. Their help services responses where consistently vague and never directly answered questions about the what was going on. No help was ever actually given and nothing was ever resolved. Communication ceased and there is no longer anyway to get a hold of anyone. Clearly a scam

    • Initial Complaint

      Date:08/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the agreement with NXTLVL. They forced me to sign a release so that I could get a new store.

    • Initial Complaint

      Date:07/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February ****************************************************************************************** e-commerce. We hired NxtLvl Services for their consultant work in starting and running an e-commerce store, in this case, an Amazon Store. We attended a free consultation and were ensured that we would have a functioning store within approximately 3 months, with a minimum $300 monthly maintenance fee of the store and all functions being managed by NxtLvl's team. In April 2021, we paid the $25,000 fee and entered into an agreement where we were made to believe the team was then at work for us. We had been proactive, opening up credit cards to use on the account for asset purchases, as well as an LLC. The store was named, "The Primetime Goods". As we entered month 3 of the agreement, there was no activity in our account and we started inquiring more frequently as to why this was the case. As we continued inquiring, the responses became more and more spaced out, or nonexistent, altogether, and we have come to realize that we are not the only ones in the situation. Clearly NxtLvl Services is running a scam and others have been helped here by the BBB and we are in need of the same assistance. We are at a loss of options and just want a resolution to this circumstance in the form of our consulting fee being returned to us.

    • Initial Complaint

      Date:06/11/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NXTLVL's deceptive practices compel me to share my terrible experience with them. Over two years ago, I paid this company over $50,000 to create an Amazon and ******** store. The outcome would leave me feeling betrayed and utterly disillusioned.The company presented itself from the get-go as a professional and reliable entity. The promises they made enticed me, and I invested with confidence. As soon as I parted with my hard-earned money, I discovered the reality starkly contrasted with their promises.Rather than delivering on their promises, NXTLVL continually delayed, excused, and failed to deliver. Clearly, they had yet to fulfill their obligations or provide the services they had been paid for. My attempts to seek clarification or inquire about progress were met with evasive responses.As well as failing to deliver the Amazon and ******** stores they had promised, they could not provide basic updates on the project's progress. For any semblance of information, I had to contact them repeatedly. It was as if my investment and satisfaction were inconsequential to them once they had pocketed my money.The lack of professionalism displayed by NXTLVL is truly astonishing. It is unfathomable to me how a company can operate with such disregard for its customers, especially considering the substantial amount of money I invested.I have nothing to show for my unfortunate decision to engage with NXTLVL two years ago. Having lost trust in them and being burdened with their deception is something that plagues me to this day. Those considering working with this company should think twice and do extensive research before deciding. Save yourself the heartache, disappointment, and financial loss I have experienced.It has been nothing short of a disaster for me. The company took my money, disappeared into thin air, and left me broke and empty-handed. By sharing my story, I hope to prevent others from falling victim to their deceitful practices.

      Business Response

      Date: 07/12/2023

      The client was contacted and told he could be assisted and has yet to respond back. 

    • Initial Complaint

      Date:05/08/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I have given them admin access to everything pertaining to my Amazon Seller Account twice, and I have not heard anything since then. Since the up of signing to this contract I have had 4 different representatives emailed me regarding my emails in question. I was told by NXTLVL they will be in contact with me every 2 weeks, and they have not kept to their word. I still want to give the benefit of the doubt and give them another opportunity to have this business up and running. 

      Sincerely,

      ***************************s on my Amazon account Store that states pending sales, however after their fee is taken out of my account all pending transactions will be deactivated. This company is looking like a hoax. At this point if they cannot keep their word, I want all my money returned because they have done nothing but bill me. I am out of pocket approximately $30.000 cash.

      Business Response

      Date: 05/09/2023

      We are willing to work with the client however, the client has not responded to our continued request for him to set up his seller admin access which we need in order for this store to go active. Our continued emails have been unanswered. The client can reach his assigned Account Representative at *********************************** to get this done and have his store become active. 

    NXTLVL Services LLC is NOT a BBB Accredited Business.

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