Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Went under contract with a deposit for a fence 2 months ago, with the expectation of a 3 month time frame, 2 months of waiting later they decided to call me to cancel my project with some excuse about not doing work in *********** due to ownership change. They never even ordered my product and im finding out now 2 months later. They should do the job and honor what my contract originally stated and put a rush on it to make up for their internal issues
Business Response
Date: 08/28/2022
We explained we don't work in ******** this time. The contract was signed after the valid period it was written. We did have a change of ownership and unfortunately we just realized this. We don't even have the manpower to help at this time as this would be for a single person and we no longer have that individual. We offered a refund which was accepted. If customer would like us to try and update the contract to allow for us to send our two to three man crews out to complete, we can price based on the labor hours or two men for a day **************. A handyman service would be a more efficient cost effective route. We appreciate the customers understanding.
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