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Business Profile

Health Care

Lighthouse Medical Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During my visit on 08.26.2024 at Lighthouse Medical Center (**********************************************) I was presented with a treatment plan for my neuropathy. The facility provided me with a cost breakdown of my insurance coverage and my responsibility. I agreed on the charges without knowing that these numbers were fraudulent, and no cost estimate was ever submitted to my insurance. I contacted my insurance on 08.28.2024 to verify and I found out that the items and the services listed are fully covered. I was in shock. It became clear that there was intentional dishonesty, and I sent a cancellation letter to Lighthouse Medical Center within the 3 days allowed by the Florida Statutes 2024 (Title XXXIII REGULATION OF TRADE, COMMERCE, INVESTMENTS, AND SOLICITATIONS Chapter 501 CONSUMER PROTECTION). I do have a copy of the certified mail receipt. In addition, I have asked politely to have the issue resolved in the appropriate manner and have the billing adjusted. I have cancelled the scheduled procedure twice via mail. I did not receive any response or explanation from Lighthouse Medical Center, instead, they charged my credit card $4,293.00 for services I did not receive. I had a brainstem cavernoma resection, leaving me with severe nerve damage. I was hopeful of finding some help and I was not prepared to pay a bill for treatment I did not receive. I have kept record of my correspondence and I would gladly provide you with more details. Thank you for considering my complaint. I have high respect and admiration for the healthcare providers, and I am devasted by this experience- financially and emotionally. Thank you!

    Business Response

    Date: 11/08/2024


    Customer Answer

    Date: 11/08/2024

     
    Complaint: 22421089

    I am rejecting this response because:

    1. I agreed to sign the attached Agreement based on inaccurate information I blindly trusted.

    2. Because of the forged charge I cancelled the Agreement timely. There is written proof. Please refer To Florida Statutes 2024:

    Florida Statutes 501.017

    Allows a buyer to cancel a contract with a health studio within three days of signing it, without penalty. The buyer must provide written notice and receive a refund within 30 days.  
    Rescission and reformation
    Legal remedies that allow parties to modify or cancel a contract. Rescission returns the parties to their positions before the contract was formed.  
    Cooling-off rule
    Allows a buyer to cancel a sale for future services within three business days of signing the contract. The notice does not need to be in writing.  
    To cancel a contract in *******, you must provide written notice within the time and form required by the contract or by law.

    3. I did not have the pellet procedure and I could not be charged for a service I did not receive.

    Please take my remarks seriously and address my concerns in a fair and timely manner. 

    Thank you!

    Sincerely,

    ******** *******

    Customer Answer

    Date: 12/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please note, I did not find NDA enclosed. I am assuming the responding party will provide the agreement at later time. Please advise. Thank you!

    Sincerely,

    ******** *******

Lighthouse Medical Center is NOT a BBB Accredited Business.

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