Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was originally informed by *************************** that an inspection was needed for the property I was purchasing.The appointment date for the inspection was postponed but I arrived as he was completing the inspection of the exterior. An inspection was completed on the property I purchased but the Inspection only covered the exterior of the condominium. The interior was not inspected.The unit contained an inoperable refrigerator and inoperable oven, and broken tiles.I have requested a copy of the signed inspection contract from Don ********************** Inspection located at *************************************************************************************** and was told I cannot have a copy. I sent a letter on March 30, 2023, to Don ********************** Inspection located at *************************************************************************************** certified, return receipt, in the hope of resolving this issue but they refused to claim the letter.The letter also included the following issues that would have been discovered if an inspection had been completed on the interior of the property.1.Kitchen Light cover from the ceiling missing 2.**** inoperable 3.Refrigerator bad compressor, makes noise-inoperable 4.Kitchen sink pipes need repair and the wood underneath needs to be replaced 5.A/C closet- damage from the roof before roof fix-wall needs a repair-big hole in ceiling/pipe connection from the water heater, big hole in the wall needs repair 6.Living room to the hallway there are 12 broken I had to purchase a refrigerator and oven and I would like to be reimbursed in full for those items..

  

  Business Response

  Date: 05/24/2023

  To whom it may concern,
  
  We are in receipt of a BBB complaint ******** dated 5/10/2023.  It alleges several things, including that we refused to give the customer their report, that we avoided receiving a certified letter at our registered address, and that we did not inspect her flooring or domestic appliances.  We have documented giving this customer their windstorm insurance inspection multiple times, including the day the inspection was performed last year.  We cannot speak to the certified letter, as we have had the same address in ************* for the past fifteen years, and we continue to receive our mail daily.  At any rate weve been able to connect with the customer now to discuss their windstorm inspection.
  
  Regarding the contents of the inspection, it appears there has been an apparent misunderstanding about the inspection that their insurance agent ordered for this customer, and/or why it was ordered.  On 12/20/2022, *** received a request to perform a Condo Windstorm inspection via our online insurance agent web portal, www.***Access.com.This request was made by ******** Insurance Brokers on behalf of ********************************  The Condo Windstorm request included a special instruction from the insurance agent to contact ****** to coordinate the inspection.  That same day, contact was made with Elmita and the inspection was scheduled for 12/27/2022.  The windstorm inspection fee totaled $89 and no other inspection was ordered.
  
  It is important to note here that a Windstorm Inspection is a specific inspection filled out on the State of ******** OIR-B1-**** form.  Created by the ************************************** (OIR), its only intended use is to verify the presence or absence of windstorm mitigation construction features used to correctly price windstorm insurance in *******. Specifically, the inspection requested is about assessing hurricane resistance and has nothing to do with the interior flooring or domestic appliances that appear to be the customers concern.   It appears the customer should have obtained a home inspection, however this was not requested and the only request we received was from the insurance agency and specifically regarded obtaining an insurance policy.
  
  The requested ************************* inspection was performed on-site on 12/27/2022, and was delivered to both ******** Insurance Brokers and ****************** the same day via their provided email addresses. The inspection was briefly held up by non-payment, but as soon as the $89 was paid by phone, the inspection was released.
  
  As with all windstorm insurance inspections, in the first paragraph of ***s email the following statement was included:
  
  Note that this insurance inspection report (******* form OIR-B1-****) can only be used to attempt to demonstrate to an insurer the presence or absence of certain windstorm mitigation features as described on the form, and for no other purpose.
  
  *** then did not hear anything for two months.  On 2/24/2023, ****************** called in to request another copy of the inspection. During this call, she asked why the inspection did not include any information on the inside of her home, and the *** representative explained that the inspection requested by her insurance agent was solely a windstorm inspection for her insurance policy.
  
  On 3/13/2023, ****************** called our office again, this time requesting the contract for the inspection of her home.  The *** representative explained that we received the insurance inspection request directly from ******** Insurance Brokers.   ***s $89 Condo Windstorm inspections do not require a contract.
  
  No further correspondence was received by *** until we were notified by the BBB via email that a complaint had been filed related to the inspection on 5/10/2023. That same day our Director of Operations, ***************************, began reaching out to discuss the complaint with ****************** directly.  After several messages left, ******* was able to reach her on 5/16/2023.  Upon answering the call, ****************** stated that she would be adding her sister-in-law on to the call, to which we did not object.  *************************** then explained to them both that the request we received was from the customers licensed insurance agent, and that the scope of the inspection that was requested and performed had nothing to do with appliances etc., much as has been described above.  ******************** sister-in-law then asked that *** email a copy of the initial request, as well as a copy of the distribution emails sent on 12/27/2022 and again on 2/24/2023, which we provided immediately.
  
  We also spoke to ******** Insurance Brokers to confirm they had ordered the intended inspection for their client, which they did. They also confirmed ****************** remains a customer of the insurance agency and that they are still her agent of record on her existing policy.  It would appear our inspection was used for its intended purpose; namely to help the insurance agent obtain a policy for *******************
  
  Along with this response, we are including a copy of the request confirmation email sent to ******** Insurance Brokers on 12/20/2022,the distribution emails sent to ****************** on 12/27/2022 & 2/24/2022, and a copy of the completed Condo Windstorm inspection.  If there are any questions related to complaint or our response, *************************** can be reached at *********************** or via email at ************************ you very much.

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used them to update my 5 year old wind mitigation inspection to change insurance. The inspector placed on the form that the roof deck attachment and wall attachment was different from the report 5 years ago, completely negating my wind mitigation credit. The thing is, it is the same roof from 5 years ago without any alteration.

  

  Business Response

  Date: 01/04/2023

  Good Morning,

  We contacted ******************** on 12/22/2022, the day this complaint was received, to discuss the reasons why our report differed from his original inspection that was performed by a different company. We agreed during that call that we would have another inspector visit his home at no charge to verify the correct answers. That follow up inspection is scheduled for today 1/4/2023. 

  Please let me know if there are any questions. Thank you

  Regards, DMI

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My spouse and I are trying to secure replacement insurance on our home because we are in the midst of refinancing our home. I was informed that we needed a 4 point inspection and secured Don Meyler inspections. I later learned that we would need a wind mitigation inspection. The inspection occurred last Friday, July 5th, 2022, and when I asked the Inspector if he could conduct the wind mitigation he did which was no problem at all. The inspector was more than accommodating. I explained that I needed the report as soon as possible, the inspector stated he would place a "rush process" order on it. I was told would have the report no later than Monday August 8th, 2022. As of August 10th, 2022, and still no report. According to the payment email/ invoice you receive it states "Should you wish to call in your payment by credit card or pay by eCheck over the phone, just call us toll-free at ************** (and select Option 7), and we will release the inspection right away. " I have contacted the firm via the office number, the 800#, chat and have been told each time they have placed a "rush order on it. I've asked for a refund and was told it can't be issued until the report has been disbursed, that's the problem no report has been issued/created. I would like to get my report instead of a refund.

  

  Business Response

  Date: 08/11/2022

  Good Afternoon,

  We apologize for the delay in processing the report, which was sent to ******************** on 8/11/2022. We have also issued a 50% refund to ******************** due to this delay. I personally talked to ***************** (************************ wife) this afternoon and she agreed with this resolution. Please let me know if there are any questions. Thank you very much!

  Regards,
  *****************************
  Don Meyler Inspections

  Customer Answer

  Date: 08/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************