Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warning: *** at GSP architectural Woodwork -being a single woman and having to deal with contractors is nearly always a question how bad can they take advantage I needed to replace one kitchen countertop bc my tenants cracked it. I asked a neighbor in camino gardens who he used for his house and thought he could be trusted. The damage that *** did to my house, the zero communication taking faucets and plumbing I asked him to save, the incompetence- asking for updated invoices repeatedly and got zero- my countertops were taken and I patiently waited 3 weeks scrubbing dishes in my patio- they came in and were the wrong width lol- my hurricane windows sagging, more damage was done to my home. Walls had to be built up bc he had no idea what he was doing. Then the neighbor who I found out hes in bed with- begins demanding I pay the final balance of $651 to him lol. Incessantly calls me numerous times to give him money, all without an invoice, or h*** file a lien against my house. Now, I dont care about paying money for a job completed correctly- but this was ****% wrong and they filed a lien against my home bc they know I am going on the market soon- like mafia bullies. And the money Ive had to needlessly spend bc of their incompetence- new faucets, plumbing fixtures, someone to fix the rigged stucco job I was left with my the countertops were too thin; the plumber said the way they ripped and left my plumbing- I was a miracle my house didnt flood- why do they deserve me to give them more money- especially NEVER seeing an invoice?I want no one to ever go through what I have gone through do not use them- *** isnt even licensed and be careful who you trust. Its total incompetent work, zero communication, lies.

  Business Response

  Date: 06/24/2022

  We at GSP found it necessary to respond to this egregious complaint and Want people to READ THIS

  In all the years we have been in the construction Industry ,We have always been held in High regards all our business is done through referal We Do not Advertise

  In this Particular case We had met with ******** and spent hours showing her different vendors and countertops that we did not charge for because she was a single woman with no knowledge

  She had told us she did not want to remove old backsplash so Therefore we explained that in order to get correct measurements and template we have to remove old countertop to measure and template under backsplash

  (Had she decided to remove old backsplash we couldve measured and templated new countertops without having to remove old one But for cost reasons she decided not to )

  As most people know at this time material does take some time to receive then must be cut and polished , she was made aware of this

  From time we removed old backsplash to the time we came to install was 10 days ( not 3 wks )

  When we arrived at her home to install countertops they were laid in place and like anything need to be shimmed and fit properly as soon as she saw a gap under her window she got into a rage and threw the installers out of the house

  The neighbor arranged for us to come back on Monday to complete job without ******** being present ( No one should be treated the way this Individual treated them)

  As far as faucets and plumbing claims she makes she had given credit card to go to find her a new one we decided we do not want to take responsibility for picking out something she would not like so therefore we left up to her

  When we started Job she was made aware of cost with a proposal 

  Proposal was for 68 sq ft of quartz countertop cut polished and installed for ******** ( Im sure anyone who has shopped for quartz countertop would know that normally would cost 6-7k )

   Reason for us filing a Lien is she does not feel the need to pay balance because she was inconvenienced

  As for Final **** there was an outstanding balance of  $651.00 for which she was given an Invoice and still has not paid as of today which is 6/24/22 so therefore we have filed a Lien against her property for payment and will pursue it to the fullest extent

  We have included Pictures of finished product and you be the Judge

  This ******** Individual from what we have learned has been selective in information she has given out to the Public as far as Before Pictures with no After Pictures and False Claims  

  After speaking to other neighbors, She is known to play the Victim ( Damsel in Distress ) role to her advantage . 

   

  Customer Answer

  Date: 06/27/2022

   
  Complaint: 17416711
  
  I am rejecting this response because:

   

  I have had other opinions done on the "work"- whereas the incorrect width of the countertops was the fault of **** excessive damage to the home was create because of his inadequacy, and that they were trying to bit-up the job- ie tell me need a backsplash bc of the "gap" and new hurricane windows- I paid for expertise- I paid whenever money was asked.,.. but not this damage and a horrid job. 

   

  I have another contractor who has written a response to the poor work done. If anyone should need an honest and good contractor I suggest using ***************************** ************ in ************** area. This response of a real professional shall be filed. 

   

  Sincerely,

  
  ***********************************

  Business Response

  Date: 06/27/2022

  We have stated our position and we all understand there are 2 sides to the story . We are not looking for ******** to accept or deny our explanation 

  Our response is that

  We have filed a lien on the property and will continue to pursue this issue

   

  We have submitted enough facts for someone to make their own decision 

  Customer Answer

  Date: 06/27/2022

   
  Complaint: 17416711
  
  I am rejecting this response because:

   

  see what a competent/real contractor said about the horrid work done  letter is attached  

  
  Sincerely,
  
  ***********************************