We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motels

Budgetel Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My boyfriend and I stayed at Budgetel motel for 2 days starting on 11/18/2022 we checked in around ***** pm. Upon checking in we were given a room and when we entered the room we smelt any odd smell but the A/C was not on so we assumed it was from no air being run. So we turned the A/C on and did a few things including unpacking and calling my daughter. once the call was finished around 8 pm I wanted to take a shower so I was I was getting ready I took off my shoes and when i stepped on the floor and realized it was wet. After looking around the room better I noticed the fridge was leaking and the was mildew one the floor. So I called the office to let them know and asked to them to change our room which half the motel was empty. The person at the desk yelled and said no because we had 15 mins to report a problem. We informed him why we didn't notice it at first and he then stated "It's not my problem." We then asked if we can just get our money back since we paid cash. He said if we leave we lose our money and deposit. So we had no choice but to sleep in a room with wet floors and mildew growing on the floor. The next morning we spoke to the person working the front desk about what had happened the night before and they said we should have been moved and changed our room. Upon checking out today we spoke to the manager and he stated he was sorry and looking into why the person refused to do anything. We then asked because of the whole thing to receive a discount of the first night only. The manger said no that even though the room should not have been rented and the worker was rude that he would not due anything to make it right. I feel due to everything we are due 50% ($60) of the first night back.

Budgetel Inn is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.