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Business Profile

Moving Brokers

Trinity Van Lines, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 30,2021 I book a reservation with ******************************* llc for a cross country move where I was quote ******* for the total move and paid a deposit of ******* I called and scheduled the move date for Oct 19th and went over the inventory to find out that most of the stuff wasnt added to the original estimate. The agent advised that I needed to pay another ******** which I did on Oct 13, 2022 at that time of payment I didnt realize that the total move now was over ********* I didnt see that until at the end of the call where I had to sign a new estimate showing the total. After reading the contract I found out that I couldnt get my intital deposit back because it was past the 3 business days so I called Trinity van lines again on 10/14/22 and had them remove some items trying to get it down where I could afford the move. By that point I had give them 6 grand and Im a week form having to move and no other way to get moved. The new estimate was still 10 grand 4 grand from what I was originally told. Without half of what I need to move. In the contract it states that if you revise an estimate that the initial estimate is null and void and you could cancel that estimate. Because I was less than the 3 business days I sent the email to cancel the new estimate on 10/15/22 and get my ******** since I was still within their 3 business day time frame to cancel. I received an email back stating I wasnt eligible for a refund. I call customer service and the supervisor refused to get on the call. I sent another email asking for the refund again and a return call and got another email back with highlights stating that it was past 3 business days. I sent another email back requesting another call and a complete explanation of what their contract states. Im have yet to get a phone call from a supervisor or receive a refund for my second deposit. I understand the first deposit want be returned but the second one should be. I need help resolving this matter.

Trinity Van Lines, Inc is NOT a BBB Accredited Business.

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