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Business Profile

Recycling Services

FCC Environmental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recycling Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 19th I requested trash service through FCC Environmental. It took calling twice just for them to finish setting up my account. Since then they have not delivered any trash bins and when I call they say they're on back order yet our neighbors who moved in after us were able to get some delivered to their townhome. They have not picked up our trash in 2 weeks yet they have still sent us a bill. I have called the number listed on their website and they say I can go in person and I informed them that I would have to take PTO in order to do that. Or they just said sorry they can send a email and call me back which they never do. You can never get a response from the buncombe office as their line is always busy.

    Business Response

    Date: 06/24/2025

    Our Ops Manager spoke with customer and let her know that the trash and recycling cans will be delivered 6/25 and we have credited her account. 

  • Initial Complaint

    Date:01/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** has not picked up my trash and has not responded to multiple phone calls or emails in an effort to resolve issue.

    Business Response

    Date: 02/05/2025

    We spoke with Mr. ******** on 2/5/25. We were informed that we needed to get the extra FCC carts removed. It appears that cart delivery set the carts out at the end of the road and these extra carts are the excess. We informed him that we would have the carts picked up no later than Saturday, February 8th. Mr. ******** said that he was okay with this. 

    Business Response

    Date: 02/19/2025

    I spoke with Mr. ******** and he needed to get the extra FCC Carts removed. It appears that cart delivery set the carts out at the end of the road and these are the excess. I let him know that I would get them removed by Saturday 2-8-25 and he was good with that.

  • Initial Complaint

    Date:03/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay for trash service on time every month. I am skipped frequently. I have spoken with ******* customer service many times and *** pick up supervisor. My scheduled service today is Friday. Last time I was skipped it was picked up 8 days later. Today is Monday and my yard waste is still sitting on the curb. I need my trash cans back. I pay for the service and I do not receive the service. I called *** on Fri 3/24 & left a message, no reply. I would like to receive a credit on my bill.

FCC Environmental is NOT a BBB Accredited Business.

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