Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired this company to transport my boat from ** to **. The driver that transported my boat caused around $8200 in damages plus an additional $2100 refund. I have been reaching out to the company about this issue with nothing getting resolved.

  

  Business Response

  Date: 07/09/2025

  I'm sorry we do not know who you are or what order this is pertaining to. What is the order number?

  We do not have any orders with insurance claims at the moment are you sure you have the correct company and not confusing us with a carrier? 

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23575482
  
  I am rejecting this response because: yes I have attached the order from your company. I have been in contact with **** ******. And after multiple attempts and phones calls I have not had any progress on getting this major issue resolved. No one with respond back to me 
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 07/16/2025

  We do not cover flat tires or repairs to someone Elses trailer. Unfortunately, drivers only repair their own flat tires not someone else's trailer. It is the customers' responsibility to pay for flat tires or repairs to their own trailer. This unit was also over 25 years old there was wear and tear on it prior to pick up. If a insurance company denies you there is nothing we the broker can do to help we are sorry. Ther is no proof any damages occurred under our transport.

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23575482
  
  I am rejecting this response because: i visually inspected and have a marine survey that indicates that there was no damage prior to transport. The tires i understand.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted this company to take down a double wide home that was located in ************* They were to take take the home down secure it transport it to the new site in ******** and then set the home back up, this job started in September of 2024 they finally got the house to the new site in ******** in February of 2025 and it is now June of 2025 and the home has yet been set up. With the home not set damage is accumulating every day it sets in this condition. And pay for all damages th has accrued plus emotional stress that has been caused by the company trying to take our money and not doing what we paid them to do. Current damages are about $10,000.dollars as of today.

  

  Business Response

  Date: 05/27/2025

  Please send over the agreement from the representative that scheduled the relocation showing something in writing as proof that We Will Transport it would also set up the mobile home. As a broker we are only allowed to dispatch a driver to transport mobile homes but not set them back up . If you set something up with a 3rd party unfortunately, we are not liable, we cannot do anything to help since our contract is only to relocate not set back up. According to the notes more than 12 months have passed why wait a year to contact us about damage? Once a driver has left and no bill of lading signed as proof of damage that damage occurred by the driver it is very difficult to prove your claim. We explained that to you today over the phone and since you did not hear what you wanted to hear now you are leaving a false complaint on the BBB.

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23381922
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******************** people Im talking with at this company is not the person I spoke with and made the agreement to take the house down secure it transport it and set it back up. This agreement was between the owner of the company and myself. I cant even get the owner of the company to answer my phone calls or text I have sent I have also talked with the dispatcher ( ***** ) and another person his name ( **** ) at the company to have the owner call me back I have not received any response from the owner and Im not certain if the message was delivered. They have taken my money and now they dont want to complete the job. 

  

  Business Response

  Date: 05/28/2025

  Im sorry but this job was completed last year. 

  

  Business Response

  Date: 05/28/2025

  Based on our notes the carrier dispatched out is *************** Home" not We Will Transport it. If there were issues with the point of delivery or who dropped this unit off, please contact the actual carrier :************ ****** ****** is the owner of the company that delivered this unit. Under We Will Transport it terms and conditions we can only relocate a mobile home or dispatch a carrier to relocate it and a 3rd party can "set it back up". Lesters Mobile home movers" was the 3rd party that may have agreed to set this unit back up and not We Will Transport. Our job was to relocate it which was done successfully.

  Customer Answer

  Date: 06/04/2025

  This message is for the company ( WE WILL TRANSPORT IT ) 

  The contract agreement was between your company and myself ****** ******* if youre company ***** another company to do the job then I have nothing to do with that, With that being said it is your responsibility as the contract company to make sure that the job that they were hired to perform is completed in full its not my responsibility to contact that company with any complaints because I didnt hire them your company hired them. 

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/26/2025 at 5:58pm est. I received a phone call from **** ******* with We Will Transport It about an inquiry I submitted recently about the transport of a sailboat, & I had texted him asking a question pertaining to a method of unloading the sailboat onto the water & during this phone call he was yelling at me from the time I answered his call to the time I hanged up in an emotional state of shock. during this conversation he was using fowl language and insulting me all while still yelling at me for just being a new customer new to the boat community & asking a genuine question about a method of unloading my sailboat, several minutes before the phone call came in I had received a text from him also being rude & insulting me.

  

  Business Response

  Date: 04/10/2025

  We are sorry you had a bad experience but we do not have anyone by that name employed here. Nor do we tolerate that kind of behavior. 

  Customer Answer

  Date: 04/11/2025

  The business is reporting that they have no individual that is employed with them by that name but l have legit physical evidence that says otherwise, please understand I do not like being called a liar nor do I appreciate being lead astray, I had received a phone call yesterday April ******* @ 6:26pm EST. from number **************** from **** *******, i did not answer this call, Listen I do hope to do business with this company in the near future & when that time comes as others do as well I expect honesty & respect as a new customer.
  Thank you for your service and support, please have a wonderful afternoon and weekend.

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23121190
  
  I am rejecting this response because:The business is reporting that they have no individual that is employed with them by that name but l have legit physical evidence that says otherwise, please understand I do not like being called a liar nor do I appreciate being lead astray, I had received a phone call yesterday April ******* @ 6:26pm EST. from number **************** from **** *******, i did not answer this call, Listen I do hope to do business with this company in the near future & when that time comes as others do as well I expect honesty & respect as a new customer.
  Thank you for your service and support, please have a wonderful afternoon and weekend.
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 04/11/2025

  We had a representative reach out and leave a voicemail. We can pull up phone records to show 2 phone calls made with no answer. Keep i mind no business was done with We Will Transport It nor does this employee work for our company.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 15th 2025 . I had this company transport my 2024 Wave Runner VX Cruiser HO from ********* to *********************. I asked for the driver whos name the company refuses to give the name of to kindly and simply remove the cover from the wave runner before transporting it so that it would'nt damage the cover. The driver then agreed to doing so; well once it arrived the cover was half way on the Wave Runner has rips ad holes from the front of the cover to the back of the cover . The cost of a replacement cover cost exactly $232.68. also The guy that goes by the name of ****** was very very rude. I do not appreciate how i was spoken to at all. completely unprofessional. He implicated that i was basically telling a lie. I have absolutely no reason to lie what so ever. i have never felt so discouraged working with a company before in my entire life to be completely honest with you.

  

  Business Response

  Date: 02/03/2025

  We appreciate your business and sincerely apologize if you thought the driver was rude. We have taken disciplinary action towards Art. As for the damage to the cover usually the customers remove the cover and or can leave the cover on at their own discretion since we cannot control the wind or the quality of the cover normally the covers are removed prior to transport.

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted ************************ to pickup a forklift in ******* and deliver it to our warehouse in **********. We dealt with a lady named ********* *. who quoted us $895.00 all inclusive. Before accepting the quote we informed her that there would be loading assistance at the pickup but we required a dock high truck to be able to unload it to our warehouyse dock. She stated that she would send a dock high flatbed or a rollback to accomodate the delivery. We then accepted the quote.When the forklift was picked up, the seller sent me picturesof the trailer loaded with the forklist and I immediately called ********* and informed her that the forklift was not on a dock high trailer like we requested. She apologized for the mistake and stated she would arrange a rollback tow truck to meet the carrier at our location the next morning when they arrived to move the forklift from the carriers trailer to our dock.The tow truck driver showed up two hours before the carrier showed up. Once the carrier arrived, the tow truck driver demanded $231.75 or he would not do it. I tried calling ********* 6 times to get her to take care of the payment issue but she never answered. The tow truck driver decided he was going to just leave so we were forced to pay him. I have emailed ********* and called and left several messages, all of which have no response.We simply want to reimbursed for the additional cost of $231.75 incurred because of ************************ mistake.Our next step will be legal action from our attorney.

  

  Business Response

  Date: 12/17/2024

  We apologize for the confusion at the delivery end. Unfortunately, We Will Transport It does not pay for additional services or a 3rd party service. We are also not able to control rates from other companies not affiliated with us but did get the service discounted for you which is normally a 3-hour minimum at $250 and hour. We were contracted to transport the merchandise from point A to point B which was done. We are also not able to control certain dock heights or responsible for a dock being to tall or short. 

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22586863
  
  I am rejecting this response because:

  We contracted this company to setup and transport and deliver a forklift. They were told it required a dock high trailor for delivery, which they agreed to provide one for the transport. This company failed to provide the service agreed to and therefore forcing us to have to pay extra fees because of their complete lack of professionalism and attention to detail. If we would have been told to get our own rollback tow truck, we could have done it for $100 all day long. You were responsible for the mistake your company made.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 01/07/2025

  We Will Transport it dispatched a trailer based on the specifications provided. Our company cannot control the height of any dock, and they are all different. The situation was handled accordingly and the forklift delivered.

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22586863
  
  I am rejecting this response because:

  This company did not follow our specifications on the type of trailer needed. Dock-high refers to a loading dock that is designed to be the same height as the average truck bed, which is usually around 48 inches. With that being stated, the company sent a trailer that was 26 inches tall at the back of the trailer. This has been turned over to our lawyer.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 01/07/2025

  There was never anything mentioned to us about exact height needed or anything in our contact that stated the exact height needed to deliver this unit. The job was completed regardless and the unit delivered.

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22586863
  
  I am rejecting this response because:

  These are lies! When we called the company and talked to ********* *. to arrange the pickup, she was told and acknowledged that we required a dock high trailer. The forklift was delivered but nowhere near satisfactory. It ended up costing us more money and aggravation. The bottom line is this company has poor business practices and extremely horrible customer service. We will never use them again and strongly discourage anyone else from using this company.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted this company to move our 2021 *******, on Nov. 11, 2024. However, the car was not picked up until the 13th. It was scheduled for the 12th. Next the car did not deliver the car on Nov. 14, 2024, as communicated to us. However, as of Nov. 15, 2024, and there is no car. The salesperson ****** ******* has communicated that he can't get a hold of the driver of our $400,000.00 car. We have already notified our attorney. We hope the car gets delivered, and we recommend nobody ever uses this organization.

  

  Business Response

  Date: 12/09/2024

  This Bentley was delivered within 48 hours of pick up. Unfortunately, in this industry when it comes to transports going over 500 miles it usually takes 48 to 72 hours to deliver. No one can guarantee traffic, weather and other pickups & drop offs in between that can sometimes cause delays. The driver's dispatcher did stay in contact with the delivery end and the car was delivered within our contractual agreement. 

   

• Initial Complaint

  Date:10/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an all inclusive quote to move a conex box across the **. On the day the step deck and the rotator arrived to pick up our box I received a phone call stating that we needed to pay an additional $1000 for a deposit and I was instructed to pay the trucking company $1000 less. Our box eventually arrives to the destination. The trucker was stuck in front of our house for over 24 hours waiting for We will transport it to set up a company to offload the conex box. The truck driver told me that since he was stuck in front of our house for so long we had to pay him an additional $1000 for his time. He said he wouldnt leave without it and he had the owner of his company call me. The tow company who agreed to help us outside of their service area hasnt been paid. The truck driver made a false remark about how much the box weighed and the tow company sent an invoice for more than the original amount. The tow company ended up changing the invoiced amount and We will transport it promised to pay the bill and they wont pay it. They havent paid it. ****, the owner of We will transport it texted me telling me his story and about what happened and he said and he let me know that they were in fact paid. He told me he would get me a receipt of payment from his accountant. Days go by, and I ask again and nothing. I have tried calling and employees wont help. No one emails back and the owner doesnt respond to text messages.

  

  Business Response

  Date: 11/22/2023

  This is the 3rd bad review regarding the ************** not getting paid when in fact they were over paid. What this customer doesn't understand is that the *********** is a 3rd party that wanted them to pay more for having additional weight they didn't have.  " We Will Transport it Corp" completed its contractual agreement as the shipper. We were contracted to relocate the container, which was done successfully not to unload it or any of its contents. We are the ones trying to protect you from overpaying $1000.00 to simply have a container placed from our trailer to your ground.

  The tow company said they were charging the customer this much because the container was overweight weighing in at 80klbs when in reality it was weighed at the time of loading at the pickup end and weighed exactly 32klbs. Also, if the container weighed that much the trailer would have not been able to make it across country because it's rated for 48klbs max ******* They wanted to be paid double the cost which would have been the customer's responsibility (per signed contract & agreement our job was to transport from point A to point B)

  The tow company "A Towing" cashed the check and was paid in full. We can provide a check number and pictures if necessary (# **** *********** .Why make a complaint on an order that was completed months ago? Also why make a complaint against We Will Transport It about a 3rd party a completely separate and different company the us?

• Initial Complaint

  Date:07/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $6,000 for a boat transport on 7/10/23 and the expected date of pick up was 7/10/23. Then expected pick up was moved to 7/13/23. Then told the definite pick up would be 7/17/23. On 7/17 I had phone conversations and texts with We Will Transport It saying the driver was on the way. When further asked for time of arrival I was given the contact information for the driver and again told by We Will Transport It that the driver was on his way but had some truck issues. Then told later in the day (after my boat broker had been waiting all day) that the driver would definitely be there the following morning. ****** also told me he had a death in the family. Tried to contact ****** at We Will Transport It on the 18th but had no response. I called the owner Bill who told me that he didn't need to deal with this at 8:40 AM and when I asked why I was not a priority he hung up on me. ****** then returned my call and told me the driver was on this way. I asked when he would be there and he said he wasn't sure but knew he was on his way. I asked how far he was and ****** said he didn't know and was just told they were on their way. I then texted the number ****** had given me for the driver's company and received a response that their truck was broken and they were not on their way. That it would be days before they would be able to come up (they were still in Florida and the boat was supposed to be picked up in North Carolina). I cancelled my order and requested a refund. On July 20th, after phone conversations and texts to ******, I received an email from accounting at We Will Transport it stating that my refund had been authorized. The email stated it would be processed that day if my bank information was received. I responded immediately. The wire was not processed that day, or Friday or even on the 24th. I contacted ****** on the 24th who said it must have been processed. The wire was done on the 25th for $5000, not the full $6000. I had paid.

  

  Business Response

  Date: 07/26/2023

  A refund was made for $5000.00 but since the customer cancelled after the driver had already been dispatcehd out  ,paid for pemrits and drove hundreds of miles per our contract the deposit went towards money spent towards this order. A customer can cancel without any issues but if a driver is already dispatched and on route there will be fees for what was spent on dispatching the carrier. 

  

  Business Response

  Date: 07/26/2023

  We have already issued the max refund possible of $5000.00. We are not in business to lose money. Between the hours spent on this order and overhead $1000 was exceeded but we still refunded the customer a more than fair amount. 

  Customer Answer

  Date: 07/27/2023

  I apologize for being long winded but I do want to point out that I am actually out money due to their delay.  I had to pay $750 in additional dock fees which I am happy to provide verification of.  Again, show us how We Will Transport It is "out" $1,000.  Show the proof, put your documentation where your words are.  As a side note, I am sure MDN is not in the business of losing money either so if in fact they did travel hundreds of miles as you indicated then show us payment to them as their communication indicates that they did not nor did they plan to receive any money from you.

   

• Initial Complaint

  Date:04/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ship it is the broker we used to get my ** a 44ft keystone fuzion toy hauler from ******* ** to *************. *** is the broker I paid him 600$ to put my job up on the hot shot load boards for a driver to pick up the requested ** from ** to GA. On my invoice from we ship it is only my former address my customer number and my invoice number. There is no origin address or delivery address or date or persons name on there from the company, stating who I spoke to! Apparently a man named *****( I cannot get his last name) ***** has a business called DTR transporting, out of *******. The ** was picked up from the previous owner in ******* ******** on Wednesday, March 30, 2023. It was expected to be here in ******* by Thursday afternoon. We received a phone call stating that the driver had a blown fuel injection line and we would not receive the ** until Monday.. Currently neither the broker nor the driver will let us know where the ** is at since his truck is being worked on we want to know th That our property is secure and I have acquired a truck and a fifth wheel hitch since buying and contracting the drivers to retrieve the ** and I am more than willing to pay them and go retrieve my **. But they will not disclose the location they want full payment. It is like they are holding my ** for ******! They want $1200 when they haven't even completed the whole job and I've already paid the broker $600. but I don't know what else to do I don't know where my property is and I am, about to call and report it stolen This broker has left me no paper trail when the driver came and picked up the ** he did not leave the previous owner any papers he did not show the previous owner. Any paperwork just introduced himself hitched up the ** and left there is no paper trail so they are taking my money and my property and holding it hostage. I was told they will give me the location of my Rv if I pay them 1200$ through Zelle.

  

  Business Response

  Date: 04/26/2023

  This has been resolved. His unit was delivered on 4/4/23.  

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19883367
  
  I am rejecting this response because: Verbally the company stated that the camper would be picked up and delivered the next day. It was roughly 4 days after the stated delivery date. I asked multiple times to multiple members from this company if I could pay for the service that had been given, get the location of my camper so I could pick it up and was told that only if I paid the full amount, even though only half the job had been completed would its where abouts be disclosed. Once the camper was delivered, one of the associates from this company called me and threatened me with legal action if I didn't remove this complaint. This is the most unprofessional company that I've ever dealt with and advise anyone thinking about using them to stay clear. The next day after the camper had been delivered, i noticed that one of the windows on the drivers side of the camper had been left open and had busted. I did not file a claim on this companies insurance about this but I should have as the replacement cost is well over 1K... Would not recommend this company to anyone... 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/27/2023

  This customer may be confused between companies. We are not U ship it. We Will Transport did in fact complete the job and delivered this 5th wheel. We have attached the delivery log and **************** sheet as proof.

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19883367
  
  I am rejecting this response because: There is no confusion, I know who I used and what took place. Nasty people who use threats, yelling and cursing to try and intimidate. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with We Will Transport It to move 3 containers. They were fully told about the locations of the containers and scope of job. They hired equipment that wasn't compatible with the situation and then delayed delivery after being paid in full. Once they had the last 2 containers picked up they demanded $4000 additional to deliver them saying that it was our fault for the additional cost. They lied repeatedly about the containers being picked up when they weren't. I spoke to them the day before they actually picked up the last two and nothing was said about additional money. Once they had them in their possession they threatened to take them to a warehouse and not deliver them if I didn't pay the additional $4000. I couldn't risk loosing them so I paid it. Extortion, dishonest, and rude.

  

  Business Response

  Date: 04/21/2023

  First off when **************** called in  to book the order of 3 loaded (****** lbs) shipping containers he gave me the address of *************************************************************, as the pick address and told us that the units were on the right side of his house with no obstructions and all hard ground so we priced him accordingly. Which was $8809 paid via overnighted check. After receiving the check I arranged to have at *************** request 3.  53ft flat bed trailers for the transport and 1. 60 ton crane to load the units after arriving to the property the 1st driver told ** that these units were 2 miles of the highway in the middle of a hunting lease with winding narrow dirt and muddy roads. After the1st driver got on site the crane company called dispatch and told ** that they tried to lift the 1st unit and the crane that we sent as per request of the customer couldnt lift it due to it being way over weight. The crane company told ** that they had to bring a 90 ton crane which was and additional $1400 dollars to load the units as they were clearly over the ******lbs that *************** had told **. The lightest one weighed ****** lbs and please note that we had 2 other 53 ft flat beds sitting outside the gate all day just waiting to get the 1st container loaded. Since the customers dimensions weren't accurate we had to wait for the 90 ton crane to arrive hours later. Around 6pm the 1st driver got loaded and it started raining really bad so the crane company said they couldn't work in these type conditions on unsafe grounds, please note this was on a Friday evening so we told the customer due to the fact that these were heavier and that we had to wait to pay for a larger crane that we would have to go over the revised price at which point he said no matter what we had to get it done because they were selling the land and the owners wanted if off or he would lose the containers. After talking to ************** and *************** the customer (who was on site )to put the remaining 2 on hold until the ground had a chance to dry out which he estimated 2 to 4 weeks as long as they didnt get anymore bad weather. On or around the 3rd week of March he called and said lets get it lined up to get the remaining 2 relocated. We then explained to *************** that it would be an additional $5,000.00 due to the fact that we had to hire extra cranes all over again, due to the contracted specs being incorrect along with the job description.  He said to make it happen and that it didn't matter.

  Customer Answer

  Date: 04/21/2023

   
  Complaint: 19633714
  
  I am rejecting this response because:  This is an outright lie.  We are well aware that there is not hardtop around the containers and said no such thing.  My husband detailed what was contained in the containers and they estimated the weight.  Also the company sent a smaller crane the second time to pick them up as they discovered they were lighter than originally thought.  Lastly when the containers were delivered to my location in Brunswick they were dragged off the semi by a tow truck so hardly the heavy weight they claim.  They didn't even use cranes to off load them because the crane company wouldn't work with them.  They severely dented and put a hole in one of the containers dragging the other one off with the tow truck.  Very dishonest company and their story doesn't match with what happened at all.  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/21/2023

  The job and specifications were not as described. When something weighs more than contracted it will cost more and the same goes for anything additional to the initial agreement,please review the order form which explains this.

  Customer Answer

  Date: 04/21/2023

   
  Complaint: 19633714
  
  I am rejecting this response because:  My husband told you what was in the containers.  You determined the weight based on this not him.  They weighed less than you estimated not more.  Why could you have a smaller crane and no crane at all in Brunswick if they were as heavy as you claim?  Convenient excuse for you to charge people more.  Other companies we contacted saw the exact location on ****** earth?  You would think in your business it is tool you would use too?
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/24/2023

  To clarify things the address provided on the order form doesn't state different addresses or that there was a few miles difference between locations. The order and what we were contracted for was not as stated. Weights changed, locations and the orders details. More weight and different locations along with having to hire local heavy duty "rotators" is why the rate changed. We fully explained this during the process and your husband had the chance to cancel or say no but proceeded with the job after we explained everything we are talking about in this thread. Just like in any other industry when a jobs details change, specs or the labor increases then so does the rate to ensure things get done correctly. 

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19633714
  
  I am rejecting this response because:

  The day before they finally picked them up when I asked for my $$ back for the 2 containers they had not picked up yet NOTHING was said about additional costs.  I would have told them to cancel the order.  It was AFTER they had them in their possession I was then told about the additional costs and threatened with them taking the 2 containers to their "storage holding area" which would incurr additional storage costs.  I had not choice at that point but to pay them more to actually get my containers.  No business operates like that.  If additional costs were going to be charged, and by then they fully knew where they were picking them up.  But NOTHING was said about it until it was too late for me to do anything or cancel the other 2 containers.  

  The pick up isn't miles from the address given address.  It is all my property.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/24/2023

  Once again we will answer with the same response because nothing has changed. We also do not have an order under your name or have an order for you in our system. The contracted weight was 14klbs total and a 60 ton crane hired which is capable of lifting up to 15klbs and it couldn't lift these containers because they were not as specified and over 20klbs. The cost to hire another crane cost more . The units were not all at the same pick up location as per our signed contract. If driving a few miles for each container is the same address, then we must be missing something. Regardless The job was completed in full and the customer could have cancelled when we explained the cost would be more but proceeded with the order. 

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19633714
  
  I am rejecting this response because:  A specific increase in cost was not conveyed or even that there would be an increase in cost before the last 2 containers were picked up.  Bad business practice and no transparency in doing business.  Holding ones goods hostage for more $$ is never legal.  The other two containers were less than a block away from the first one they picked up.  They make is sound like miles.  It was further down my driveway.

  Any explanation for putting a hole in the side of the container when they drug them off the truck at my delivery location?  Also dropping in in the middle of my road making it nearly impossible to drive around it?  Guess that is somehow my fault to?

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/27/2023

  We stayed in communication with the customer and explained what was going on at the time which was fine with the actual customer. Wea re not sure who we are responding too but the actual customer was aware of why the price had changed(because the job details and job description had changed) and he told us to complete the job,"just get it done". As for whatever damage this person is now claiming this is the first time we hear of any damage, and nothing was said or marked off on any paperwork.

  Customer Answer

  Date: 05/07/2023

   
  Complaint: 19633714
  
  I am rejecting this response because:  Here are the pictures of the damage done to the container by dragging it off the transport rather than lifting it off with the crane.  The delivery truck was witnessed doing this by our friend that was meeting the delivery.  The camo tape is covering the puncture so water and insects don't damage our items inside the container.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/23/2023

  We will Transpor it is a broker who subs out their work to indepent carriers, you are giving the negative rating to the wrong company if your not full satisfied with the job, then you should go after the company that hauled it. We do not have trucks and the reason the price changed is because the job changed and the driver requested more, you could of declined and went throught the same thing with another company. We as a broker cannot predict what the trucking company is seeing and doing when we are located in an office. Please refere to the company that has hauled the units thank you. 

  Customer Answer

  Date: 05/23/2023

   
  Complaint: 19633714
  
  I am rejecting this response because:  I have not idea of the trucks that you contracted to move the containers.  My contract was with you.  My payment was to you.  How would I make a claim about people I have no idea who they even are?  They were your hired agents.  My payment went to your company not them.  I was never offered the opportunity to decline the pick up.  Besides we had to pay you in full before you ever moved the first one and THEN you asked for more to complete the job.  You were actually going to refund me that money?  Highly doubt it.  Most awful company to work with.  You should be investigated by the ******* Department of Transportation.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/25/2023

  Can we please have the Order Id and name the order was under. We don't see anything under your name or number,thank you.

  Customer Answer

  Date: 05/26/2023

   
  Complaint: 19633714
  
  I am rejecting this response because:

  Order date 1/4/2023 *************************, my husband, order #********.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/31/2023

  To clarify things a bit more here and what happens when contracted jobs are not as specified. When there is a signed contract to move more units than in the initial order,change locations and or add more miles to a job would mean the price would go up,for the addtional work. We explained that and gave the option of cancelation leaving everything on site but the customer insisted they wanted to finalize the job and so We Will Transport It did what the customer asked.

  Customer Answer

  Date: 05/31/2023

   
  Complaint: 19633714
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

   

  This is getting me nowhere.  They did not give us the option to cancel and return our payment in full which we paid after only one container was delivered in good faith.  Their BBB rating needs to be noted that they are impossible to work with an unprofessional.  My money is as gone as it ever was.  

  

  Business Response

  Date: 05/31/2023

  Once a job is completed and an order form approved along with dispatch/rate con thee is nothing we can do. Its like paying for something at ******* but then saying after the fact (months later) it was to expensive. 

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 19633714
  
  I am rejecting this response because:

  Insanity to compare your business operation to Walmart.  More like a hold up in a dark alley.  Your life or your wallet.  Stop trying to sound like a legitimate business when you are dishonest.  BTW refund for the damage to the container seems to be completely forgotten?  Oh right I'm supposed to collect that from your contracted driver without ever having any relationship to them except they hauled the container.

   

  BBB at some point where is your intervention on this?  Or is it up to me to hire an attorney at this point?
  
  Sincerely,
  
  *************************