We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Smoke Alarm Systems

Advanced Fire and Security, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smoke Alarm Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the President of the *** for ***************** **************** and I am filing this complaint on behalf of all 13 owners.In 2019 a developer ********************* brought the land behind us to build apartments his contracting company was Mag Construction. They disconnect the power to our Fire Alarms.We were without monitoring since 2019.Advanced Fire Alarm did not inform us that the monitoring was not working. As they should have seen that there was no signal at there end. They have been charging us for monitoring service since 2019.They supposed to come out every 3 month to service look at their system which was not done. This is what we paid for each quarter.I have tried to work with this company and get all this sorted out and give them another chance. They have not returned calls and we are still without the Fire Alarm.I would like this company to reimburse all the payment that have been made since 2019 for services that were not provided.All this came to light a few months ago when the Fire ******** was here to inspect the Fire Alarm. Advanced Fire came and agreed we have no service no monitoring and stated they have not been here since 2019.THEIR NEGLIGENCE PUT 13 HOMEOWNERS IN DANGER.THEY NEED TO RETURN ALL PAYMENTS WE HAVE MADE AND REMOVE THEIR EQUIPMENT ASAP.

Advanced Fire and Security, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.