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Business Profile

Tax Return Preparation

Hugs_N_Kisses 4 U Multi Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I met with ***************************** CEO, ***************************, on 2/18/2024 for tax preparation services. She completed my return and requested payment for her services via Zelle. I cooperated as the service transaction was complete pending receipt of my tax refund of $5650.00. On 3/6/2024, I received a deposit of $5365.10 in my bank account which listed the *** in the description and the merchant as EPS. I reached out to the *** after utilizing their online service tool to verify my tax refund amount and confirmed that it was $5650.00. To further support the online information, I thought it best to speak to an *** representative. The rep confirmed that I should have received an amount of $5650.00. The rep also provided the bank name, account, and routing number listed on the tax return none of which reflect my banking information. I received a reference number for the call and then called ***** to request an explanation about why the amount I received was lower than disbursed by the ***. ******************** stated that my return is $284.90 lower because the *** did not pay out the fuel credit (Form 4136). I informed her that the *** issued payment for $5650.00 and that the company she used to prepare my taxes took her tax preparation fee which means that she received double payment $584.90 ($300 + $284.90). She denied this information despite the facts and evidence being presented to her. She stated that she used the same company as last year. I have a screenshot of the email from the company she used "Refund Advantage" which takes the tax preparer's fee. They then sent the remaining tax return to my bank account through a third-party merchant EPS. I have reached out to ***** via phone and text to no resolve. She deducted from my tax refund without my knowledge or consent and has failed to produce a copy of my tax refund records. She stated that it was mailed to a wrong address. I am owed the $284.90 and I have knowledge of other clients who have been taken advantage of as well.

Hugs_N_Kisses 4 U Multi Services is NOT a BBB Accredited Business.

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