Business Profile

Vaporizers

Ejuiceconnect.com, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ejuiceconnect.com, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

18 total complaints in the last 3 years.
4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/20/2022
Type:Delivery Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #****** I among many other people who have ordered from this company thought it was a reliable company. I was sent 5-naked strawberry pomegranate .3 mg nicotine was supposed to get 5- .6 mg nicotine. All I require is the right product sent to me as I rightfully paid for. I have emailed 4 times And have called numerous times and left a voicemail with no one answering any of those. I would like the correct products sent as with this company you pay around a $20 shipping fee no matter what you get. Sadly I would of been ordering from this company every month in the future but since I have seen all the complaints on here, this will be my last order. I also in the last 6 months have received a lot of orders That have had malfunctioning bottles. Leaking around the cap every time you go to fill your vape chamber. Something needs to be done about this company as this looks like it hasn't only happened to me.
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/6/2022 placed an order with ejuice connect for **** ml Naked melon vape liquid for a total of $62.75. On 8/15 received communication from ***** that product was damaged and was returned to Ejuice in **. Both my wife and I sent emails to begin the refund process or to have the same order resent.On 8/15 called and spoke with ***** at ejuice checking on a refund or if a new order would be sent. I was told by ***** they do not send a replacement order but will issue a refund once merchandise is received. Checked with ***** and order had been received and signed for by M.Costume.Called again on 9/2 and again spoke with ***** and was told they have not received the merchandise and once they have they will issue a refund. We have sent several emails and left messages on their contact number of ************ and no return calls or emails not responded to either.Tracking number for ***** is ************ Order # ****** is for Ejuice.As you will see by the attached ***** travel history the product was returned to ******* ** on 8/15/2022 after being damaged in route to *********, **
Business Response
Date: 11/17/2022
Hi ******* -

We apologize for the delay and inconvenience. I have since issued a full refund for your order. Please see attached screenshot for transaction details.
Initial Complaint
Date:10/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered a supply of vape products as we do with this company every few months. The order #****** was placed on 9/27/22 and wasn't received until October 7, 2022. Once I filled up a tank with one of the products we bought I immidatley realized it wasn't right. I checked the box and realized they sent the wrong product, we ordered two boxes of this specific product, each box contained two 60ml bottles. I immidatley sent them a text an a email regarding the issue asking for them to make it right by sending us what we actually ordered, paid for and paid a pretty high shipping cost for the order. They did not respond to either text or email. We emailed them again on October 14, 2022, again no response. We called and left 2 seperate voicemail and then we emailed them a 3rd time, October 19, 2022 and left 2 more voicemails. This morning I recieved a very misspelt text with missing words, very unprofessional, apologizing and telling me they can't send the correct product that we paid for and they can only issue a refund. I've told them this is not right, it's not my fault someone didn't pay close enough attention to what they were grabbing. I gave two options to resolve this. 1. Send me what we paid for, 2. Refund it and waive shipping costs on our next order. They want to refund and give me a code for shipping. My issue is we usually use another code for our orders because we order so much and you can't use more than 1 code making the free shipping code useless when you can use a code for 20% off. You can't use 2 different codes for your order. I would like for them to just send the bottles I ordered and to be done with it or I want them to refund the bottles I didn't receive and just waive my next shipping cost entirely by just refunding the shipping amount after the order is completed. A code for free shipping is not an acceptable resolution. Be careful with this company, a lack of customer service seems to be the common thing with them! C'mon guys, make it right!
Business Response
Date: 11/17/2022
Hi there,

We have issued an additional refund for the cost of your shipping. This way you will be able to use the codes we have provided you in the future without having to worry about the shipping cost from this incorrect order.

Please do not hesitate to reach out if you have additional questions.

Thank you
EJC
Initial Complaint
Date:08/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/14/2022 ordered some coils and a pod battery. Order # ****** Received the following confirmation:CustomerID# ****** Thank you for your order. Your order number is ******, placed 08/14/2022 at 01:45PM. Bill ************************** ******************************************************************************************************* ********** ********************************** Ship To:********5*** ******************************************************************** 773******* Payment Info: Credit ********** *********************** **************18 Shipping Method:3-5 day- ships up to 12 bottles or 3 mods Order Details:CodeItemQtyPriceGrand Total Crown-llI-Coils-0002Uwell Crown III Replacement Coil Head 4 PK - 0.4ohm 1$12.99$12.99 SUORIN-AIR-MOD-0007SUORIN AIR MOD KIT - Rainbow 1$23.99$23.99 Crown-4-Coils-0002Uwell Crown 4 Replacement Coils - 4 PK - 0.4 ohm 1$13.99$13.99 imren-*****-****-2pkImren IMR ***** (****mAh) 30A 3.7v 2 Pack 1$13.99$13.99 DSC-*****c 1-$16.24-$16.24 Subtotal:$48.72 Tax (7%):$2.66 Shipping Cost:$19.99 Grand Total:$71.37 I agree to all ****************** and understand the battery safety notice.:Y I certify I am of legal age in my state to purchase vaping products.:Y (WE DO NOT SHIP TO P.O. BOXES) I have verified my order:Y Thank you for shopping at www.ejuiceconnect.com!Visit us again at http://www.ejuiceconnect.com/--------------------------------------------------------------------------------------------------A week or so later I went back on their site to track the order and it shows no recent orders on my account.I sent emails and left voice mails. They to not reply to either. I really needed this stuff and even if they lost my order it would be good to know so I could have ordered it elsewhere. I am going on a trip and needed it ahead of time now it is too late. Vexing that they do not acknowledge, let alone respond, to my emails and calls.
Business Response
Date: 11/17/2022
Hi there,

This order was voided and refunded on the day of the order. Please see attached screenshot
Initial Complaint
Date:08/19/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order on July 26th, 2022 for 12 bottles of 3mg Shamrock Cookie Sadboy eJuice and only received 9 bottles. Total cost of the order was $155.91. I contacted customer service via email twice and left a voicemail on the customer service phone number once. Have not received any reply about resolution to this case.My preference for resolution would be to ship me the three missing bottles so that I don't have to pay for shipping again to order a replacement. Barring that, I would like a refund.Order #******
Business Response
Date: 11/17/2022
Hi there,

We apologize for the delay. I have since refunded you for the 3 missing items. Please see attached screenshot for confirmation.
Initial Complaint
Date:06/25/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
www.ejuiceconnect.com which is under RMD HOLDINGS LLC DBAE JU as shown on my billing info, cancelled my $147 order a few hours after placing the order due to state to state bans and company policies pertaining to the liquid that is used for electronic cigarette devices. I had phoned this company, and spoke to a woman, as to why my order was cancelled. It was explained to me, that either by Law, Policy, or both, that my order was cancelled because the billing address used was in a banned state. Assuming I would have my refund by now, I had a few days after made a trip to a state which sells these products, and spent the sum I was assuming to have back by now. Which i do not. I have attached screen shots of my cashapp transactions with ejuice connect (RMD HOLDINGS LLC) which clearly shows my last 3 transactions. One, is from august 17 of 2021 prior to any Policy or changes in Law, and then you will see my Transaction, then the cancellation of this transaction. We are now on the weekend of the 25th. How much longer should I be waiting for these funds to be returned to my debit card which is linked to my cashapp account? i would like to know. Below this section you will ask for a Desired resolution. The closest resolution will be "refund" but im not looking for a refund that is not all ready owed. I am looking for My owed refund. Thank you for your time, and understanding in my concern. I have had a shaky past with this company on occasions in the past 4 or 5 years.
Business Response
Date: 07/25/2022
Hi there,

According to our records, your order was shipped and delivered on June 22nd, 2022. Attached is the tracking link for this order. https://www.fedex.com/fedextrack/?trknbr=274498408709&trkqual=12023~274498408709~FDEG
Customer Answer
Date: 07/26/2022

Complaint: 17483193

I am rejecting this response because: Maybe you do not UNDERSTAND the complaint. My order was rejected. My bank notified me of the attempted transaction, iI verified it was me that made the attempt, then I moved on over to eightvape where I am **** exempt due to my License in the State.
Then after rejection, Unbeknownst to me, moments later you illegally RE-CHARGED my card. Do you people not even read the complaints? Let's not have to get Lawyers envolved.
You committed fraud. Be it intentional, or not. You are guilty of fraud. You can not just cancel a transaction, send that person on their way. You are not the CREDIT GOD, where you can pick and chose what you do with the persons debit Information at a latter time.

Read your complaints, and maybe not take 3 months to do so..This had NOTHING to do about a delivery. It has to do with the fact that i went elsewhere and spent the same money, meanwhile you change your mind WITH NO NOTICE that you would now like to **** my card. Now I am no Financial Lawyer, however my stepfather is, and he assures me you committed fraud.

So how is something like this fixed? How is someone to be penalized? I know what he said, but i am a much simpler, laid back man.

Checkmate

Sincerely,

*******************************
Business Response
Date: 11/17/2022
We have issued a full refund for this order
Customer Answer
Date: 11/17/2022

Complaint: 17483193

I am rejecting this response because: you are fools. Takes you 5 months to repond? You refunded me THEN CHARGED ME!! LOOK AT THE ****** THERE IS A ONE MINUTE DIFFERENCE! Morons. Credit Card fraud. Thanks for the response. It will come as a handy addition along with all the bank statements and a singed letter from *********** LLC and whomever they bank under. Fools.

*******************************
Initial Complaint
Date:06/14/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order of 10 bottles of e-juice with this company for a Grand Total of $150.78 on 05/24/ ************************************************************ brand . I wanted ONLY the e-juice Flavor and Brand ordered . I received my order on 05/31/2022. I was sent the WRONG flavors and Brand even after making notation in ORDER COMMENTS NOT to SUBSTITUTE ! I IMMEDIATELY contacted the company and spoke with a rep named ***** , ***** apologized for the situation , told me to keep one bottle of juice since I was almost out of E-JUICE while awaiting my order delivery which was NOT the products I ordered .. She mailed me a PREPAID RETURN LABEL at which point I received made a mad dash for the *********** and returned the e-juices . ***** also stated as soon as she received a TRACKING number she would immediately refund my credit card charged for the e-juices . The company received the package I mailed back on Friday 06/09/2022 . I've had numerous conversations VIA email with ***** since returning the product ! Yet I have received NO REFUND . Less than ethical business practices indeed . Meanwhile I'm elderly and I live on a very small SS check , I do NOT have the funds to buy more e-juice until my money is refunded in full . Why is it the consumer must pay in advance yet the company is not required to refund in a timely fashion . ? Seems everything protects the business's and nothing protects the Online CONSUMER. I feel I've been Ripped Off yet again by another ****************** UNBELIEVABLE while filing this complaint I checked the TICKET created by the company and it now states RESOLVED ???? What ???? They did NOT REFUND my MONEY and they received the product back last week 06/09/2022 . This is a BLATANT ABUSE and SCAM of CONSUMERS ! I HAVE NOT RECEIVED ANY REFUND ! WHY have they CLOSED the TICKET with NO RESOLVE ! If the BBB needs more proof I have it all !
Business Response
Date: 07/25/2022
Hi there,

Apologies for the delay. According to our records, this order was refunded on
06/14/2022 at 02:53PM to your **************** ending in ************1010.

Please let us know if you need any additional information on our end.

Customer Answer
Date: 07/26/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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Complaints

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Ejuiceconnect.com, LLC

Ejuiceconnect.com, LLC

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Ejuiceconnect.com, LLC is NOT a BBB Accredited Business.

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Ejuiceconnect.com, LLC is NOT a BBB Accredited Business.