Reviews
This profile includes reviews for Special Event Travel Network's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 8 Customer Reviews
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Review fromTashia H
Date: 05/28/2025
5 starsTashia H
Date: 05/28/2025
My husband and I had a much needed getaway in ***********, ******* for Urban Fiesta Weekend 2025! It was our first event booking with S.E.T. Network and let me tell you they did not disappoint us AT ALL! From the beginning with booking to our final departure, the staff were very professional and kept us very informed throughout the trip and before! I highly recommend booking with SET Network. We are already researching our next trip and will be booking again!!!
Special Event Travel Network
Date: 05/29/2025
Aww, thank you so much for the kind words!What makes it extra special is that you took the time to leave a reviewespecially since, more often than not, people only find the time to share feedback when something goes wrong.We're truly grateful and so glad we met your expectations. We can't wait to host you again at another one of our events!Review fromRickland Y
Date: 02/06/2025
5 starsRickland Y
Date: 02/06/2025
Attended the mountain weekend in **. Great time. The special guest performances were great and I enjoyed meeting people from all over the country. Definitely will explore other trips.Special Event Travel Network
Date: 05/29/2025
Thank you so much for joining us in the mountains! Were glad you had a great time and loved the performances. Cant wait to welcome you on another trip soon!Review fromChristy S
Date: 02/06/2025
4 starsChristy S
Date: 02/06/2025
Ok so me and my friends just came back for the Urban ski trip. It was for sure well-organized and the people it all really knows how to create an exciting, welcoming atmosphere. Its clear they put a lot of effort into making sure everyone has a great time! It was something to do each day!There was one guy there who was mad about everything and kind of soured the experience at first but me and my crew and everyone we met had a time! We did not know exactly what to expect but I would do it again. The only thing was we wish we knew that **** was not a thing there, they are not popular in that area and that the city shuts down early because it is slow season. The SET people did not communicate that well any way that is my 2 cents.Special Event Travel Network
Date: 05/29/2025
Thank you so much for taking the time to share your thoughtswe truly appreciate it! Were so glad to hear you and your crew had a great time and felt the energy and effort we put into making the Urban Ski Weekend a memorable experience.We also appreciate your honest feedback. You're absolutely righttransportation and local hours in that area can be tricky during slow season, and well definitely do a better job communicating those details ahead of time for future trips.Thanks again for riding with us. Wed love to host you again soon!Review fromMarcus G
Date: 02/06/2025
5 starsMarcus G
Date: 02/06/2025
We had a GREAT time!! The perfect way to start the year off! And now we are excited to travel with that company again later in the year!Special Event Travel Network
Date: 05/29/2025
We love to hear itwhat a way to start the year! Thank you for being part of the experience, and we cant wait to travel with you again soon.Review fromAlonzo N
Date: 02/05/2025
5 starsAlonzo N
Date: 02/05/2025
We always look forward to Ski Weekend. And as always, this year didnt disappoint. And the DJs definitely SET the tone for every event. See yall 2026 (God Willing)Special Event Travel Network
Date: 05/29/2025
We love that Ski Weekend is part of your yearly plansand were so glad it delivered again this year! Huge thanks for the energy you bring and for showing love to the DJsthey definitely brought it.Well be ready for you in 2026 (God willing!) and cant wait to welcome you back!Review fromMike L
Date: 01/26/2025
5 starsMike L
Date: 01/26/2025
They did a good job on our Dubai *** trip. Everything they said they would do they did. I like the personal attention the most. When I booked online I saw some reviews on BBB report but when I read the comments it seem like it was really on the people traveling. So I took a chance. I would recommend them and will be traveling with them again in 2025Special Event Travel Network
Date: 05/29/2025
Thank you so much for giving us a chancewere truly grateful you trusted us with your Dubai *** experience! Were especially glad the personal attention stood out to you, because thats something we care deeply about.We appreciate your honest perspective and your willingness to look beyond the noise. Cant wait to have you back with us in 2026Review fromLee Anna M
Date: 12/13/2023
1 starLee Anna M
Date: 12/13/2023
Too expensive they overcharge for this trip and flight is not included. Do not book a trip through this company. They charge 2 fees at the beginning that they put terms on so they can keep your money if canceled or anything happens. There are other sites that are less expensive. I will be using every social platform I have to prevent others from doing business with this agency. They kept over a thousand dollars in fees from me that were non refundable: Find a travel agency that don’t keep fees if you cancel. Agencies that do this are horrible.Special Event Travel Network
Date: 01/01/2024
Hello and thank you for your review. We are as transparent from the start about our policies, as humanly possible. We advise before booking, after every payment on the site and in the account you create with us. When you book with us you are basically putting a international travel package on lay-a-way and you pay over the course of months. This type of system requires us to make good faith payments on your behalf, per person that we hold inventory for. This is why we are clear and upfront that registration and first payments are nonrefundable. This works really well as a whole. We also encourage you that if you do not agree with the terms to get travel insurance. In this case, yes we did not refund you the registration and first payment but we did refund you the rest of the money in a timely fashion with no hassle. ( if BBB needs provide of time of service, this can be provided privately as we do not want to expose guest private details in this open forum). We service over 10,000 people a year. We provide a more than stellar product and we are sorry you had to cancel and not have the experience. We hope to service you again soon.Review fromNicole P
Date: 06/22/2023
1 starNicole P
Date: 06/22/2023
This review is to highlight the lack of professionalism and overall incompetence of SET Network owner (individual named Wells) and staff. I attended ***** ****** Weekend in Jamaica, May 2023. Upon returning to the states, I and several other attendees, had various fraudulent transactions on our debit/credit cards that were used to make payments with SET Network. There is no direct affiliation among those affected. Each of us incurred fraudulent transactions that were attempted and (some) successfully processed, within days of each other. All individuals involved reside in different states, used separate methods of payments with SET and bank with various financial institutions. Some individuals did NOT use these same cards for purchases while in Jamaica. Our one commonality: we all issued payment to SET network. We all provided our card and contact information via PHONE to a live customer service rep as REQUIRED per their company policy. We ALL were victims of fraud within days of returning to the US. Collectively, this matter was brought to the attention of SET Network staff. NOT to make accusations or seek financial reimbursement for losses sustained, but to merely INFORM this business of an evident breach of personal/financial data. We were met with opposition and apathy. The owners' response stated that "this unfortunately is a new normal these days" and we were advised to "simply contact [our] bank and have them address this for you." The owner (Wells) was extremely defensive and dismissive of the issue - a clear reflection of inadequate logical and ethical business practices. It is the responsibility of the MERCHANT to protect the privacy of the consumer. SET Network was unsuccessful in fulfilling this obligation and SHOULD have responded in urgency to perform an investigation. At the very least, ATTEMPT to protect customers and avert a similar occurrence. No REPUTABLE business haphazardly responds to an issue of such severity. Unacceptable.Special Event Travel Network
Date: 06/22/2023
Thank you for allowing us to provide greater details into this matter. We are confused by this complaint. This person has never ever made us aware of this issue, in any way, which apparently happened 30-60 days ago. We are not sure why they would come to this platform to address this without first advising us of this issue then allowing us to review the matter. However, one of our repeat travelers, on 6/21/23 did reach out to advise of a similar matter and mentioned that she knew others that may have experienced the same thing. We are only assuming this person is a friend, because again this is the first of us hearing about this. To that note, we advised the valued customer that we take claims of this nature seriously because it's never been alleged before. We requested information to help us look deeper into this, which was just provided around 10:30p on 6/21/23. We have not even had a chance to review it before Ms. ****** sends this complaint. From the onset however, we expressed we were sorry this happened to them and offered the standard solution regarding the bank reference made in this complaint. We are unsure about what else we were supposed to do. We took this approach because the text message sent to us insinuated that we or one of our vendors was "stealing". We are extremely proud of our service and work hard to please everyone, we have served over 10k people a year for over two decades . So while we empathize with the guest, we could not allow the narrative to go unaddressed. That said, We then advised that we have been in business over 25yrs, our rating with the BBB is a A+ and we stand on integrity and transparency. We did not mention, but should be noted, that our site also has all the required fail safe components required to have an online system. We assured them that while this happened, it was not one of us who participated in this matter. We reference the fact that she has traveled with us before, met some of the same people and that she should know our character. It is important to note: that the youngest tenured staff we have in the whole company that would have access to any card details is 15yrs and if someone has traveled with us before you have met all key members of our staff and as in this case - called / texted their personal cells and never had an issue before. We truly present a family environment. In closing, we have closed out 2 or 3 different events within the time frame this person is suggesting that this has happen and we have not had any one from those events ( nor do we expect to) make these same claims, so while this is an odd complaint to us, as a precaution we will: (1) request a report from our webmaster about any reported breaches (2) will review our site secure certificates to ensure they are up-to date We hope this gives clarity to our position, for reference we have included the email we sent to the other valued customerSpecial Event Travel Network
Date: 07/05/2023
In the name of transparency see the email this person is speaking about. It is clear that we are interested in participating in a solution.
Hello it was brought to our attention that you had a few issues with fraud charges on your account.
First, we are sorry to hear that, this unfortunately is a new normal these days. Simply contact your bank and have them address this for you.
However, in the communication to us you mention that either: We are stealing or a vendor we deal with is stealing. This is a serious acquisition as we have an A+ rating with the BBB and have been in business for over 25yrs. Our integrity is important to us.
Furthermore, you've been on other international trips with us before, with no reported concerns of this magnitude. We would think that you know how important our integrity is.
However, now that it has been brought to our attention, we would like to humbly request the following so we can do our own investigation into this matter.
Please help us, help others by telling us: Who & if you know WHERE is the vendor / charge that used your card
What was the amount that you noticed was the issue
(not all but the one you think is related to your trip with us)
You mention others on the trip that have the same issue, who are they, we need to speak with them as well. Again, the above information will assist us in doing our due diligence given that our name was menti
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