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Business Profile

Dock

Jax Docks LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired **** ******* of JAX Docks, LLC in August 2024 to (1) Clean and prep ALL dock pilings for new piling wrap "installed below the mud line;" (2) add "Snap Jackets" (concrete enclosure to really bad pilings) on 3 pilings; (3) replace all bolts/hardware with new stainless-steel hardware, all on our 30-year-old dock. The project was not completed until October 2024. We recently found (3 months after completion of project) one piling that was bare below the water line (lowest tides of year are Jan/Feb which made it apparent without having to dive under the water). Either they missed wrapping this piling or it fell off after the fact. Regardless, I attempted to contact Jeff at JAX Docks, LLC multiple times via email, multiple times via text and even phone calls that went straight to voice mail. It is evident that he/they are ghosting me. This is not that unexpected in that a promise to send a paid invoice following the final payment went unfulfilled and I was ghosted on my multiple text messages asking him for the paid invoice he promised. We want to have the piling wrapped per contract.

Jax Docks LLC is NOT a BBB Accredited Business.

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