We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Services

The UPS Store # 3195

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 18th around 2 pm , I brought a package to this store. The lady behind the counter took my package and said I was all set. The package was a pair of sneakers I was returning to The ********************************* store. I purchased these sneakers for my sons highschool graduation and due to the size I had to return them. These sneakers cost over 500 dollars. Even though I am currently homeless since hurricane *** it was the best I could do for my so. with him pulling through his final year of highschool. I bought the right size putting me 1000 in a hole counting on getting my money for the return pair. I have reached out to the buisness who says they dont have it. I know I brought this package to this store . Please help.

    Business Response

    Date: 06/26/2024

    I would love to help you recover your money. I need her to come to the store with a tracking # so I can help her find this package. This is time sensitive, so this needs to happen asap. We only have a short amount of time to do this. I have taken over this store as the old managers are no longer here. My Name Is *********************** and my Phone # is  ************. I need that tracking # or I will not be able to help them.

     

    ***********************

    Customer Answer

    Date: 07/06/2024

     
    Complaint: 21842870

    I am rejecting this response because: The problem is I was not given a tracking number. I brought the package on Saturday  May 18th around 2 pm. There was one female employee she took my package and said I was all set .  I have attempted to explain this to follow employees when I call and continue to be told without a number they cant help me which is my this is a bigger problem.  I need someone to do more view the cameras and find out what happened because denying the package was dropped  when I know it was shows a bigger issue.  
    I realize I am in the wrong for not asking for some sort of receipt and shame on me. Where is the package and why is there 0 documentation of the white box to be shipped to *********************************. 

    Please go further with your investigation than just without a tracking number you cant help because if happened to me who else could be a victim.

    Sincerely,

    ***********************************

The UPS Store # 3195 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.