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Business Profile

Pool Contractors

Resurrection Pools

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

This profile includes complaints for Resurrection Pools's headquarters and its corporate-owned locations. To view all corporate locations, see

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Resurrection Pools has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted this company to do a complete pool renovation. All equipment, plumbing, electrical etc. They have not fixed the problems they left since February. My new pool salinator does not work. The jacuzzi drains out once the pool is off. And I'm most mad about that they were paid in full. I will probably need to sue them for remediation.

      Business Response

      Date: 10/03/2024

      Hi Robert- As previously discussed with one of our Project Mangers, we will be there Monday 10/7. We have adjusted the schedule and we will now be there Friday 10/4. I do show that we completed your work order on August 29th, 2024. I do show an additional work order has been generated regarding the same issue that our tech thought he previously fixed. We did just have catastrophic damage across South West Florida so our apologies if you feel like we have ignored you. We have been trying to help as many of our wonderful customers as possible.  We will get this resolved tomorrow in a timely fashion. 

      Customer Answer

      Date: 10/17/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 22374637, and find that this resolution is satisfactory to me.




      Sincerely,



      Robert Arensberg

    • Initial Complaint

      Date:05/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They refinished our pool in July 2023. For nine months we are fighting them to fix what went wrong. We had been very patient, even though we got ignored by the office manager *******, it got up all the way to a guy named *************************, out of state and making fun of our complaints. He was actually laughing at me on the phone. They did a horrible job and tried to touch up with no luck. After second try they even refused to fill the pool after another bad try to cover the issues. I had to get the pool filled at my cost. Then fighting for months, about 100 emails saved, they agreed to redo our pool or refund our money. Since the job is so bad we agreed on redoing. They made us choose a new color, to play it save to not mess it up again. Then they started again, they won't fill our pool. That is what we paid for. Horrible customer service. Nothing happened, so I said it is enough and I want my money back. A week later I got an email from *********************, **************** never talked to him before. He is Telling me they are not redoing our pool or refunding my money, even though I have it in written. He told me if I don't like it I can seek legal advice. They did damage to my pooldeck, the pool looks horrible.

    • Initial Complaint

      Date:09/06/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed a contract for a resurfacing on 2/28/2022, for roughly $10,349. This included 30 days of pool service after the resurfacing, to guarantee pool and water quality. Work on the pool started 6/15, and was completed on 6/22. Had to call frequently to get the pool service started. There were numerous issues during the job, which included the Demo/tile team damaging the **** circuits in the pool area, requiring replacement, as well as Skimmer basket was filled with cement that spilled in during cleanup. I replaced at my own expense. Water feature jets were cemented in place. After 2 weeks, someone came to do some work on the water feature jets to break cement free. Now, there is a leak at one of the water jets, with water coming up under the pavers. This was not the case before the work, so damage was caused during the tile work/resurfacing or during the work to break the cemented jets free. There have been numerous calls/emails with little response. The latest response was that they are puzzled on what to do. Apparently, a work order has not been entered to fix the issue.Still waiting to hear what the final resolution will be 2 months after the original work was competed back in June.

      Business Response

      Date: 09/07/2022

      We have been working on a solution for **************** for several months. We did not install the coping on his job. We were more than willing to help but we were concerned that if the coping broke during the repair, there was no extra coping provided by the homeowner to replace it. We also had nothing to match this because we do not use this type of material. We have several emails going back and forth with ****** regarding this matter. On 9/7 **** went back to repair the area. Whichever contractor originally did ******************** coping did not seal behind this area. Which caused a leak and they had  busted pipe underneath the coping. This was of no fault to Resurrection Pools. However, we still fixed the issue at hand. **** (our *******) was also transparent with **************** and explained this to him. **************** understood and thanked us for fixing the issue. 

       

       

      Customer Answer

      Date: 09/07/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Resurrection Pools is NOT a BBB Accredited Business.

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