Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Schneur from Hollywood Public Adjusters reached out to me to file a claim on behalf of my 94- year old mother, *** ** ***** ******* came out to my mom's residence, **** ******* ****** ***** **** ****** ** to access Hurricane Milton's damages. He went on the roof, took pictures of the room and perimeter of the house. My mother signed representation documents provided by Schneur. Schneur indicated that there wasn't much damage and that the insurance probably wouldn't pay. I requested that copies of the documents and pictures taken by him be provided to me. Schneur indicated that he would send them via email within the week. This is the last verbal conversation that I had with him. I also filed a claim with the insurance and FEMA. The insurance denied the claim because it's about the same as the deductible. FEMA also denied the claim. I have submitted an appeal to FEMA with the denial letter from Florida Peninsula; however, they also want pictures of the damage to the home. Please see attached documents - I have reached out repeatedly to Hollywood Adjusters requesting copies of the pictures taken and any other documents for my mother. To date, I am still getting the run around. ** I noticed that the website indicated 'family owned'. Does this mean that Schneur doesn't have to be held accountable for his deliberate dismissal of this request because it doesn't calculate to money? I am appealing to whomever reads this request. My mother is 94 years old and on an extremely fixed income. Thanking you in advance, ****** ** ******* * ************

  Business Response

  Date: 02/24/2025

  Thank you for bringing this matter to our attention. We apologize for any frustration or inconvenience you've experienced.
  
  
  However, after investigating your complaint, we found that our company, Hollywood Public Adjusters, was not involved in handling this client. Hollywood Public Adjusters never represented this client. It appears that another company, named: TLS Adjusters/Two Light Solutions with a more recent name: Pillar Public Adjusting LLC was the company responsible for assisting you and had been contracted for their services. Schnuer used to work at our company and for a while now has been with the above stated company. I reached out to him to give you a call to resolve this matter. Occasionally we use his services for estimates or inspections but he does not work for Hollywood Public Adjusters and no one in our company or staff have been with your claim.
  
  We understand that this may have caused confusion, and we're happy to help clarify the situation. If you'd like, we can try to provide you with contact information for the other company, so you can reach out to them directly.
  
  Please let us know how we can further assist you. We appreciate your understanding in this matter.
  
  
  Best regards,
  ***** ********
  
  

  Business Response

  Date: 02/24/2025

  Good afternoon! I hope all is well

  I spoke with ***** at the offoce number - ************. I explained to her that this is not a client of our company - one of our former employees was using his bussiness cards after leaving the company. I reached out to that former employeee and he reached out to that client. Thank you very much for all the help!! Please have this complaint removed from the site as thankfully we have a great track record and happy clients

   

  Thanks again! 

  *****

   

  >>>

   

  Thank you for bringing this matter to our attention. We apologize for any frustration or inconvenience you've experienced.
  
  
  However, after investigating your complaint, we found that our company,Hollywood Public Adjusters, was not involved in handling this client. Hollywood Public Adjusters never represented this client. It appears that another company, named: TLS Adjusters/Two Light Solutions with a more recent name: Pillar Public Adjusting LLC was the company responsible for assisting you and had been contracted for their services. Schnuer used to work at our company and for a while now has been with the above stated company. I reached out to him to give you a call to resolve this matter. Occasionally we use his services for estimates or inspections but he does not work for Hollywood Public Adjusters and no one in our company or staff have been with your claim.
  
  
  We understand that this may have caused confusion, and we're happy to help clarify the situation. If you'd like, we can try to provide you with contact information for the other company , so you can reach out to them directly.
  
  
  Please let us know how we can further assist you. We appreciate your understanding in this matter.
  
  
  
  
  Best regards,
  ***** ********
  

  
  

  Business Response

  Date: 03/24/2025

  Response to BBB Complaint ID: ********
  Dear BBB Representative,
  Thank you for reaching out regarding the complaint submitted by *** ****** *******. We take all customer concerns seriously and strive to provide the highest level of service to our clients.
  TLS Public Adjusters is committed to assisting policyholders in evaluating and handling their claims. In this case, our representative, Schneur, visited the property, assessed the damage, and provided initial feedback based on his professional evaluation. While we always aim to support our clients, we can only proceed with a claim if we are given the opportunity to represent them fully. Once a homeowner let's us know they aren't committed as we are the claim process will not go smoothly.
  Regarding *** ********* request for photos, we would be happy to provide them. However, as part of our standard process, we work on behalf of homeowners throughout the claims process. Unfortunately, in this situation, we were unable to move forward with representation, as ****** did not want to use any professional needed which limited our ability to assist further.
  Additionally, after the complaint was filed, we made multiple attempts to reach out to *** ******* to address her concerns and find a resolution, but we did not receive a response. We remain open to further communication and are willing to cooperate in good faith to ensure a positive outcome for all parties involved.
  Please let us know how we can proceed to resolve this matter amicably.
  Best regards.