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Business Profile

Optical Goods

Charlotte Optical Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i went to Charlotte Optical, **** in Port Charlotte ******* on November 20, 2024. I ordered a pair of glasses from ******** ******, Charlotte Optical, **** I went to pick up the glasses on December 19, 2024. I am a senior citizen and $834.00 for a pair pf glasses is a hardship on me. I am almost 70 years old. The glasses weren't right from the beginning and I immediately that her that something wasn't right with my vision, She said to to take them home and if they still aren't right to bring them back within thirty days. When I went back within the thirty days they told me they wouldn't cover the cost and could do nothing for me. I cannot see with these glasses so the $834.00 is just wasted. We went there three times. The last time she wan't there so we left a message for her to call me. We haven't heard from her. We asked for a refund and were told the I could't even though I went back within the thirty days.

    Business Response

    Date: 01/27/2025

    I just want to say that I have been doing this job now for 25 years and there is deffinitely two sides to a story.

    First of all when pataients get glasses and they have a change in thier prescription, we always tell them to try them for about a couple of days to a week and if you cant see then come back and see what is going on and maybe they would have to see the doctor back for an rx change.

    we never tell patients that you have 30 days and then we do nothing. We have a 90 days policy for any changes to the glasses and will be more then happy to remake. Our policy here is no refunds but we will do anything to get the glasses right.  (within the 90 day window) 

    So everything the patient is saying is not true. I didnot see them 3 times as that is not true as well I personally saw them once to dispense the glasses and so did my coworker to adjust.

     

     

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