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Business Profile

Towing Company

Coastal Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/26/25 1:15pm Coastal Towing dropped a car across from my drive way illegally , when asked the driver to move it he was only rude and left, I called and spoke to someone on the phone and had the same experience, come move this car that is not mine from being illegally parked behind my drive way

    Business Response

    Date: 02/17/2025

    This response was taken verbally by BBB: 

    We did not drop the vehicle in front of this consumers driveway. This was a job for his neighbor and he was not happy with where the neighbor wanted it put. The consumer does not own the street but felt he could control where we were to put the car. We put it on the neighbors property not his.

  • Initial Complaint

    Date:08/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently had my Honda CRV stolen from outside of my residence (license: IJACOB). It was recovered by the police and towed by Coastal Towing. When asking about the drivability of my car the front-desk clerk said she didn't know if it was drivable, since she didn't have a key. When paying for my car she also never informed me about number 18 of the 46.2-118. Prohibited Acts By Tow Truck Drivers and Towing and Recover Operators which states "Fail to provide the owner of a stolen vehicle written notice of his rights under law to be reimbursed for towing and storage of his vehicle (...)". They didn't tell me anything about being reimbursed for anything.

    When I did get to my vehicle I found out the tire was obviously slashed, twice. And when I tried to change the tire they told me I wasn't allowed to. Nor did they provide alternatives to getting it out of their lot.

    I do not have a picture of the car from their lot, I totally forgot to take one. But I do have a receipt of the charges - $275.60 and an additional witness to the whole event.

    Business Response

    Date: 09/01/2022

    Business Response /* (1000, 5, 2022/08/22) */
    I think you have the wrong company we do not tow for the police we only do AAA thanks

Coastal Towing is NOT a BBB Accredited Business.

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