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Business Profile

Window Glass

Stockbarger Glass, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We here in sw ******* had a hurricane in late september, 2022 which broke one of my windows on my home also on another window broke just a bead on the other window. On 02/24 2023 I hired Stockbarger Glass *** in ************** ** to replace the glass and a ******** for the other window. **** had to order the glass which took about a month for them to get it back total cost ****** for a ***** bead and a aprox 24' x 29' glass replacement. Anyhow they call me told me they got the glass in and made a appointment to install it,,,by the way they asked for a ****** amount up front before ordering which i paid. At that time i asked about the bead i paid for they said they wasnt sure if it came in or not they said they will call me back about the bead,,,well no call. So the guy shows up on time to install the window as he was getting out of the truck i asked about the bead he said he didnt have it but i will be in in one or two days. Now i know from dealing with some bussiness here in fl if they want full payment of the ****** at time of insulation i will never see the bead so i told them if they dont have the bead im not paying the full payment so he turned around put the window back in his truck and left. All that was on the 22 nd of March its now the 7th of april ******************************************************************************************************************************* right back to make a appointment to replace the window and bead well again no call.

    Business Response

    Date: 04/20/2023

    Job was scheduled and  completed on April 14th 2023 ; new insulated glass and vinyl stop were installed. Due to supply issues the vinyl bead was on back order and soon as it was  back in stock we schedule **********************.

    Customer Answer

    Date: 04/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,
    I would like to add i dont think it was on back order you can get that bead about anywhere also when they installed it they just showed up at the house it was sch. for april 20th they showed on the 16th i will never order from them again..and will tell others of my experence from this company.
    ***************************

Stockbarger Glass, Inc. is NOT a BBB Accredited Business.

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