We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tree Services

Higher Standards Tree Care, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired company to trim tree hanging over house I was very afraid they would damage roof they explained they were licensed and insured I believe the date was August 12. They damaged gutters dropped heavy branches on my roof and they cut branches to make them smaller while on the roof cutting holes in my roof with chain saw. They left site and did not clear all debris they never mentioned they damaged roof and Im 70 years old unable to go to roof. My son went to roof on Aug 14 and saw damage and took pictures. I called and talked to ***** who said he would send a guy to look at roof I also called two roofers and they saw roof. The company admitted fault and said they wanted to handle issue outside of turning it into their insurance . They are now ignoring me and dont want to pay for damages they will not give me their insurance information my photos and roofer estimate to large to send I can try another way if you have suggestions I have lots of photos as well as roofer estimate I need my roof repaired before more damage to roof from heavy rains I want a professional to repair my roof I do not trust this company the lied and tried to cheat me by damaging roof even though they admit fault they want me to trust them to have one of there tree trimmers fix my roof. I hired a tree trimmer to cut trees not do roofing. This company caused known damages and did not tell me I feel they really took advantage of my age knowing I could not inspect roof myself so they let it go then when I had roof leaking I would have to fix it myself costing me even more money. The roof damage is $750 plus replace one gutter I have not got that estimate yet

    Customer Answer

    Date: 09/10/2024

    The company has been in contact with me via text they have admitted guilt via text however refused to pay for damages unless I withdraw my complaint 

  • Initial Complaint

    Date:03/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My neighbor hired this company to trim up trees in her yard. My wife called me and said, “There is a guy in our yard cutting down our tree.” I said, surely he is just trimming branches that reach over the fence. She replied, “No, he is cutting down our tree!” I rushed home and sure enough, they had cut down a perfectly healthy 18 foot tree in my yard. No one on the crew even came to my door to get permission to come on my property. The crew chief called the owner, I believe his name is Peter, who came to my house immediately. All he kept saying is, "Please, I can't afford a bad review!" That was his concern. Not the fact his crew came on my property and took a tree down illegally! I called Code Enforcement who came and they told Peter that he would need to apply for a permit because they took a totally healthy tree down. He responded ,"Of course, I will take care of it." He never did even after the Code Officer called him and left 3 messages. Now I am not only without a perfectly healthy shade tree, I have to go to the city and PAY for the permit for the tree they took down illegally. I told them I wanted the stump ground down and I would not pursue legal action. They came a week later and ground the stump and left the 2 foot high pile of chips lying all over my yard. This may lead to civil action. I would not do business with this very unprofessional company, who's owner lies, as you may end up with legal action against you as well.

    Business Response

    Date: 03/16/2023

    This is so ridiculuos, his neighbor paid for the removal that was damaging her fence. When she mentioned that she would have to let him know she intended to remove his tree, she assured me that she would. The day of the job, we knocked on their door to let them know that we would be working in their backyard but there was noone home. We then proceeded with our work. 

    Mr ***** came home and was visibly upset so i offered to do some free work for him including removing a dead palm tree and grinding his stump for him. 

    Code enforcement asked me to go to city hall and pull a permit which i always proceeded to do. When i got there, the city required me to have Mr ***** sign off on it. Now this has never been the case as i have pulled dozens of permits in Port orange. I had no way of contacting mr *****. I am a very busy man. I called the code enforcement officer and explained this to him. He was also very confused as to why customer would have to sign off on the after the fact permit. The tree was basically a trash tree. He still has about 30 other beautiful oak trees. He should be thanking his neighbor instead of making problems for me.

Higher Standards Tree Care, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.