Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was playing travel baseball for ****************************. I paid $165 a month. My son stopped playing in January 2024. ****** informed *************** that he was no longer going to be playing on the team. *************** accepted he would be leaving the team. I am a single mom that has battled stage 3 breast cancer and domestic violence. I have lingering medical issues and conditions and I spend a lot of time in the hospital. I had major surgery in May 2024 and it took me a long time to recover. In July 2024 I noticed that *************** was still charging me $165 since my son stopped playing for him. I notified *************** on 07/03/2024. He explained the account was in my name and he would cancel it. He refunded me Julys payment and said he would look into the rest of the refund of $825. I remained patient and waited. I would ask him for a status update and there was always an excuse. Now, he refuses to answer my phone calls and text messages. He 100% knows ****** has not been on his team since January 2024, and knows I am owed the money he continued to deduct from my bank account.

  Business Response

  Date: 08/26/2024

  This is not a correct representation of facts. first and foremost the charges were not for any baseball team as they were for a training membership to our facility. The membership is customer controlled and cancellation is free and available for them to do through their account login on the third party software that we host the memberships with. At any given time we have between 45 and 100 members training and outside of that, we have our travel programs that have anywhere from 40 to 60 players on those registrations. As you can see in the client submitted screenshots the account was not under the players name. When checked the members name was not on our active list. When a member signs up for the membership they read and agree to the terms of service and are made aware they can cancel anytime through their account that we have a limited management of outside of knowing whether or not they are active. We don't have access to their stored credit card info or payment methods which is a fairly common practice with health and fitness memberships. Now in those terms we have a zero refund policy, however ****** was courteous enough to refund $495, much more than the $165 she is claiming, out of sympathy for her story, not that she was entitled to it. Outside of that, there will be no further actions from us for this client. I can tell you that her personal hardships are irrelevant to this matter and would be pleased to file a complaint against her practices if there was such an outlet as she has done here. Her statements are either false or irrelevant and ******** kindness has been misspent. 

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 22124934

  I have provided *************** with copies of the transactions from his company deducting $165 from my bank account on the 29th of every month after my son stopped going to his location from January of 2024 through July of 2024. I sent him my bank records on July 3rd at 3:31pm. After he received them he still communicated that he was sure he could work something out. My debit card was on the account and was required so he could bill monthly. If that wasnt the case then we wouldnt be here and I would not have continued to be charged $165 a month after my son stopped attending his facility. I was patient and understanding with ***************. We are here because he refused to communicate with me. 
  

  The only refund I received was $165 as stated in ***************** correspondence. I have never received a refund of $495. So I am rejecting The Hitters Cave response. 

  
  Sincerely,
  
  ***************************