We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

Gulf 2 Bay, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 6, 2020 we purchased a full house roof soft wash and cleaning and gutter debris removal and cleaning. We were told if we were unhappy with the results or they could not 'lift' the 'dirt' sufficiently, they would reapply the treatment at no charge. When the crew arrived to perform the service, the crew manager informed us that we would most likely need an additional treatment and we should wait at least 6 months as the 'treatment continues to work'. We noted the date and called back. After rescheduling 3 times over a year, a different crew (2 men) finally came back and informed us, they do not get paid by the owner for the 're work' and this was too big a job for them to complete. The original crew was at least 3 trucks of 2 men. They contacted the owner to work through a plan. The owner reached out and said he had before and after pictures showing the improvement. When I asked to see them, he later admitted, he did not have ANY pictures of the job. So another lie. He initially agreed to retreat over the phone but then came to the house and tried to force us to agree to retreat less than 1/10th of the job - a specific area he felt needed retreatment. After not agreeing to this, he became loud and rude and asked to speak with our contractor. Our contractor later called us and said the owner agreed to retreat the roof. We called to schedule an appointment, to which he said he was 'thinking about what he wanted to do.' It has now been another 6 months and we have not been contacted with a viable solution or at all. At this point, we want at least 1/2 the cost returned as we no longer want this company on our property. In addition, he began to state new information such as 'you have a cedar roof, which is not covered'. Clearly he saw our roof when he was on premise and accepted the money and assured us we would be happy with the results or they would re treat. It is a shame the owner is unable to correct the situation.

Gulf 2 Bay, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.