Complaints

This profile includes complaints for A/C Doctors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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A/C Doctors, Inc. has 2 locations, listed below.

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  A/C Doctors, Inc.

  1853 SW Biltmore St Port Saint Lucie, FL 34984-3420

  
• 

  A/C Doctors, Inc.

  PO Box 1527 Jensen Beach, FL 34958-1527

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ** was leaking I called for an quote on how much it would cost to repair it spoke with ****** advised her of this she said she could send a technician out to give a quote tech came out told me ** coil needed cleaning and ** needed sealing he advised ****** would call to schedule it would be $565.00. ****** called saying it would be $715.00 because I needed to pay the $125 service fee I advised her she never told me about the fee nor did the technician when he came. Per ****** sometime when she taking the calls she forgets to mention the $125 fee I advised that was not my fault she can not charge that after the fact if thats case why didnt technician charge me or ask for it before rendering the quote she advised were going in circles thats there fee I must pay I asked for a manager she said she was the owner I advised I was not paying the $125 because I was not aware of it prior to scheduling and hung up ****** called back said she would only charge the fee the technician quoted and remove the service fee I said ok the technician came looked at the ** briefly and said he can do the service they quoted I need to replace the ** he left I called another company the ** line was clogged they unclogged it ** works fine now. ** doctors sent an bill to my house for the same $125 that ****** was supposed to remove I am requesting assistance in getting ** doctors to remove this balance due to it not being advised prior to coming for the quote.

  Customer Answer

  Date: 09/27/2023

  Hello,

   The issue was resolved. Please see below. Thank you for your assistance.

  Please disregard this invoice. It has been cleared from our system.
  
  
  
  
  Thank you,
  *************************
  A/C Doctors, Inc. 
  P: ************
  Fax:  ************
  
  EMAIL:                     ********************************
  
  
  WEB SITE :               WWW.ACDOCTORSINC.COM
  
  
  Mailing Address:     PO BOX 1527
                                    ************, **. 34958-1527
  
  
  Physical Address:  *********************************
                                     *************, **. 34984