Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See letter attached. Insurance claim work done and paid for then year later they threaten and abusive phone calls wanting $10,000 with no explanation.

  Business Response

  Date: 12/01/2022

  Hello,
  
  I would like to start by apologizing for any miscommunication or confusion this pending invoice has caused. My name is ********************* and I will be working on your claim moving forward. First and foremost I want to assure you that it is not my intention to try to harass you or threaten you in any way. I am going to explain the situation and give you some options then you can let me know how you would like to move forward. Let me start by explaining that I do understand this work was done a considerable amount of time ago. With that being said we have been trying to go through the insurance carrier and other forms of litigation without having to inconvenience your family and those processes take time. We are at a standstill where we can not move forward without your assistance. If you would like to have the insurance carrier be sued to try to get them to pay for our services the attorney who is willing to take the claim is ************************* his contact information is ************** email ************** Another option is we are willing to settle the invoice for ******** the remaining balance is ********* at that point we would just accept that as payment for the whole invoice and close the claim. The final option is we would send this to collections and litigation and to process a lien on the property if it comes to that we would be asking for the entire balance and an additional 20% to cover the process involved in placing the lien and collection. We can not hire the attorney that would be up to you. They are not charging you anything to take the case but that is up to you to decide how you would like to move forward. I am also attaching all the documents sent to the carrier to substantiate our invoice. Please let me know how you would like to move forward. I will also be sending a copy of this as certified mail so that there is a written  and complete paper trail as to how we have tried to accommodate you in every way possible to reach an agreement amicably. You can reach me in my office at ************.
  
  Thank you,
  *********************

  Customer Answer

  Date: 12/02/2022

   
  Complaint: 18414144
  
  I am rejecting this response because:

  No solution was resolved. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/02/2022

  *****,
  I have never spoken to you, been unkind or misled you in any way. As I tried to explain in the previous email we are trying to go after the insurance. At this point it is on you and your parents to retain the attorney and have them fight with the insurance to pay the invoice. We can not move forward without retaining the attorney to litigate the case if there are damages that your parents were not paid for he can also add those to the suit and try to get them paid for their damages as well. They are paid from the insurance, not you. They charge you nothing to take the case and we would stop the collections process once it was in litigation. There is no need for you to be nasty in emails or act despondently. I personally have tried my best to make this process as transparent as possible. I have gone out of my way to convince the lawyer to help you and the owner to give you time to decide what you're going to do. Because after how you behaved with the BBB and the aggressive nature of your responses there has been a lot of push back as far as wanting to deal with you. If you do not retain the attorney to get the invoice paid through the insurance at that point the responsibility will be of the homeowner and the collections will be for the responsible party. Again nothing I am saying is a threat or to be misinterpreted as being unreasonable. I have given you all of the possible outcomes at this point. It is your responsibility to choose how you would like to move forward. I would also suggest getting a power of attorney to represent your parents because at this point I am communicating with you as a courtesy as you're not on the contracts and we have nothing stating you're legally authorized to make legal decisions on your parents behalf. I appreciate your time and consideration on this matter and I hope to hear from you soon. The documents were mailed to you yesterday with a signature request so we have a record that they were received. There are over **************************************** that package so I will attach them to this email but if you need clarification on anything feel free to reach out with your questions or concerns. I will do my best to address them in a timely manner to help you in your decision making process. The package that was sent to you is only 13pgs. The attachment in this email is 245pgs of documents to substantiate our invoice please review both .