Complaints

This profile includes complaints for JC and Sons Home Builders's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

JC and Sons Home Builders has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  JC and Sons Home Builders

  949 SW Bianca Ave Port Saint Lucie, FL 34953-3271

• 

  JC and Sons Home Builders

  PO Box 7247 Port Saint Lucie, FL 34985-7247

• 

  JC and Sons Home Builders

  7410 S U.S. Hwy 1 #105 PORT SAINT LUCIE, FL 34952

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The home was built by this company and purchased by us in the last 12 months. Several items needed correction and the owner and several other workers have come to inspect and admit they will fix the defects. As of today nothing has been completed as they promised. If needed I have days and days of text messages promising to fix the defects. Now no one will return my text or calls the past 21 days.Please help in this matter. Law suit will be filed if this situation is not resolved.

  Business Response

  Date: 09/06/2024

  
      We apologize for any inconvenience this may have caused you. We understand that Mr ***** has exhausted his patience, we are not trying to drag our feet. The fact of the matter is that we are a small company. Unfortunately, we are at the mercy of the availability of our subs. We have never denied our responsibility. In order to accommodate Mr ***** needs we have gone so far as to hire another outside sub-contractor to help the original sub-contractor finish the job. Both sub-contractors have been in touch with Mr ***** and are taking care of the problems. 

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22219678
  
  I am rejecting this response because:

  As of today, nothing I mean nothing has been done. These issues have gone on for the last 8 months. We get a contractor come look at the issues, then another, then another. No one has fixed these problems.  Now they're refering me to contacting the manufacturer of the faulty equipment (light fixtures, etc) that have rust and corrosion on them. They installed the faulty sub par items little over a year ago. This is a bad company and the State of Florida needs to put a stop to their construction until they fix the other property complaints.  If they're claiming a small business,  THEN WHY DO YOU KEEP BUILDING? OWN UP TO YOUR DISCREPANCYS AND FIX ALL THE PRIOR BUILDS! I'm currently working with other homeowners whom ************ built homes and the complaints and lack of correction is huge. ********** will be in the local and national media showcase if they keep putting of and not assisting their customers whom they built these sub pair homes for. 

  I request $20000 so I can repair these items myself.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 09/16/2024

  We have been speaking with the customer and had sub contractors out to his home. Waiting on some material to finish the job. The light fixture where new when installed in the house and are not covered by 2-10 warranty.

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22219678
  
  I am rejecting this response because: Nothing has been completed.  Look at the date of the first complaint.  Nothing has been done. Plus the builder knew they'd installed subpar (cheap) electrical equipment.  Horrible business practice and should be held responsible for fixing the faulty electrical equipment.  Forget about the warranty they knowingly installed horrible and faulty equipment.  7 other JC builds have the same issue.  These people need to stop building homes! Please let the public know about this deceitful business. 
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 09/27/2024

  We have gone above and beyond responding to Mr. **** complaints none were covered by the warranty we still did the repair and are replacing crown molding at no expense to Mr. ****. This house is a spec home and was completely finished with all fixtures and appliances installed prior to being list with a realtor. Mr. ****s allegations that we knowingly installed sub par light fixtures is unsubstantiated.