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Business Profile

Optometrist

Noonci, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/24/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My initial transaction happened 10/27/2022, for a pair of Lens for prescription *********** was charged $414.00. I complained directly to ********************************* about her business & some issues I had about her small child interrupting my eye exam several times and being present in the office while she tried to complete my exam. Having to come back several times because he machine wasnt working, & She issued me a credit of $207.00 on 11/14/22. (Half of what I was charged), After the fourth attempt of trying to get my glasses correct, I sent her lens back and asked for a complete refund of the remaining $207.00. I have emails directly stating she has indeed received the lens back and would be sending me out a check of April 4, 2023. Today is April, 24, 2023 & no check has shown up. I emailed her with no response, I texted her with no response. Extremely unprofessional! She has her product back and did not keep her word which I have in writing and never sent my refund check. My next step will be small claims court and ******* board of optometry if this is not resolved quickly.

    Business Response

    Date: 05/09/2023

    Customer had already received refund check and she had deposited it. We had sent it certified mail per her request tracking number is **** **** **** **** **** 04. We had made several attempts to remake her lenses in her glasses and even gave her a very generous 50% discount along with multiple follow up visits as a courtesy. After multiple attempts to please her out of good will, we decided we no longer want to do business with this customer due to her demanding attitude and unreasonable requests for free services, free materials, and taking up long hours of staff time. 

    Customer Answer

    Date: 05/22/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Noonci Business practices was unprofessional, rude,& lacked expertise in the field and thats probably why one location has closed recently. Other professionals in the same business share the same opinion. 

    Sincerely,

    ****************

Noonci, LLC is NOT a BBB Accredited Business.

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