We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Upholsterer

FM Custom Upholstery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Upholsterer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contacted him to reupholster our chair. We paid his deposit, he picked up the chair on March 27 that was 2 months ago. WHEN we can get a hold of him, he says its done, or just have to drop it off, need to get a truck to drop it off, or just came out of the hospital. We offer to pick it up ourselvesno reply. He keeps promising to bring it back on numerous dates and never does. We are really frustrated.

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Found FM Custom Upholstery via an add in a local coupon publication. FM Custom Upholstery had agreed to perform boat cushion and **Top upholstery services, with a promise of 2-3 week turnaround. Initially met with ***************************** at our house on Mar. 20, 2024 to review materials/styles, etc. Settled on a price of $2897, and paid $900 up front for materials, etc. Met with ***************************** at our house and boat on Mar 29. Cushions and **Top canvas were removed and retained by ****************** and his employee ***** for use as patterns. He said he would come by to measure the **Top on 4/10 but we were leaving town, and he said he was running late. We provided a gate code for access, which was never used (the security app tracks this). Talked on 4/17 and he mentioned that large cushion was complete and that he would send photos. Never received any photos of cushions or other progress. Called him again on 4/21 to see if he was still coming by, but he mentioned he had leg issues and couldn't. Asked for a status update on 4/30, with no response. Tried calling on 5/2, immediate message saying voicemail had not been set up. Texted again on 5/5, no response. Texted again on 5/9, no response. Emailed on 5/7, no response. Called again on 5/9, no answer, no voice mail available. Tried alternate number ************ (from BB website) on 5/7, no answer, no voicemail available. Texted to this number also, no response. Tried old business number found online, ************, wireless caller unavailable.After repeated attempts to contact, checked Sunbiz to discover that the FM Custom Upholstery was administratively dissolved in 2014. No active business under this name exists, having searched by business name, owner name (either ************************* or *************************). The address provided on the business ******** page is occupied by another business.

FM Custom Upholstery is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.