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Business Profile

Floral Design

Olive Branch Studios, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floral Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business advertises to press and frame flowers. They took much longer than originally quoted to return the dried/pressed flowers, and within a month of receipt the flowers molded in the frame. The business refuses to take responsibility or refund me for the service. My order was placed with them on 10/10/2023, my wedding bouquet flowers were received by them for pressing on 10/24/2023, and they did not send the pressed flowers back to me until 4/24/2024. On 6/17/2024, I reached out to them because I noticed mold had formed on the framed flowers. They are inconsistent in their response time, refuse to take responsibility, and refuse to give me a refund. The only thing they offered was to throw out the flowers that were used and create a new frame with new flowers. I have told them I do not want a new frame, and want to be refunded as I have no interest in having random flowers on display. I trusted them with my wedding bouquet, and that was a mistake.No one should use this business after this experience.

Olive Branch Studios, LLC is NOT a BBB Accredited Business.

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