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Business Profile

Moving Companies

Able To Move & Store, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** stated he was insured. Mover damaged / broke my ******************************************* for the *** The ** was purchased in 2020 for $1079.00. I asked the mover to just give me 35% of cost which was $350. The mover said he would reimburse but never paid me. The mover demanded I pay cash for the mover. Now he won't respond or answer any of my messages.I have uploaded pictures of my ** before the move and after the move.

    Business Response

    Date: 09/19/2023

    Our men were assisted by customers friend in removing TV from wall. It was stretched wrapped & tarped in truck for relocation. Upon unloading at new address, we did not hang TV, we just brought it in house & set it were customer wanted it. We never saw TV on or plugged in to see if it worked at either locations! When this happens we usually don't insure electronics due to some customers trying to use our insurance unlawfully. We have contacted customer & will be sending a check to her for the inconvenience, but we are not admitting we caused the damage. We have camaras in truck & TV was never dropped or damaged in vehicle. We don;t know if TV ever worked or what happened when customer hung Tv.

    Thank you

     

    Sincerely,

    *************************

    **********

Able To Move & Store, Inc. is NOT a BBB Accredited Business.

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