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Business Profile

Security Equipment

Safe and Secure Florida Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back on July 6, 2023 an *** salesperson showed up to my home and advised that they could offer me a security system at a lower rate since they saw the *** sign outside and that the previous owner had the system previously. I was told that the system had to be activated in my sister's name since she showed as the owner although the home was mine. Without carefully thinking this through I agreed and had the system activated in her name. Since the home was mine I advised the bill was to go to me in which I was billed $64.19 on 7/6/23. After thinking it over I decided to contact *** to have the account changed under my name. *** advised they could do this but would need to send someone out. Another *** rep came to my home on 7/31/2023 at which time he informed me that he would need to bill me $54.00 and would cancel the account originally opened in my sister's name. On 8/5/23 I was billed an additional $64.19 for the original account that was supposed to be canceled. When I contacted *** regarding this after being on hold for 2 hours they advised they only showed a charge of the $54. When I asked to speak to a supervisor the rep said please hold then hung up. I called back 2 additional times and with each they still insisted they did not show any charges to my account of $64.19.

Safe and Secure Florida Inc is NOT a BBB Accredited Business.

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