We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sign Company

Axe Signs and Wayfinding

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sign Company.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Sign was installed in June 2024. Within the first 2 weeks, several lights/letters stopped working (would not light up at night as the sign is back lit). It took almost 4 months to get the Company to repair the lights/letters. There was a lot of back and forth, including Baz (owner) accusing me of purposely doing something to the lights.Within 2-3 threes of the first repair (in early November 2024), 4 more lights/letters went out (including the lights/letters that were replaced.I have reached out to ***** (installer), who originally responded that they would get to it after Thanksgiving. That did not happened, and he will not respond back to any messages. *** has also not responded.Basically, our HOA purchased this new signage in June 2024 for $12,485 and it's worked for less than 2 months. Axe Signs has been terrible to deal with and non-responsive.

  • Initial Complaint

    Date:01/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Axe signs to install an LED sign for our building. It has been a nightmare dealing with the owner. Finally it was installed, but it does not work. They also did not get the permit for which they had gotten the money for. The owner has not responded to numerous emails and phone calls. The last time I called , he said he will call back and has never done so. The only other step we can now do is to complain to ******* attorney general's office to see if there is any action that they can take for shady companies like these.

  • Initial Complaint

    Date:07/12/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    we hired axe sign and wayfindings fortwo projects we gave them deposits on both projects to repair our pylon sign they took the deposits which was 2ok and an away with the money and did not do the work

  • Initial Complaint

    Date:05/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has already been paid before completion of goods and services. Bottom line the sign we purchased in good faith from said business, still 8 months later does not function properly. We have jumped through every hoop including hiring commercial electricians to run new power supply to the sign- as demanded by business and still no working sign. Other than the goods and services being paid for without completion of said contracted job. The company’s demeanor and owner was very aggressive and uncooperative. I have given 8 months for the situation to be rectified and it hasn’t. This is the last resort is reporting to BBB. Very unprofessional, also I feel as though I have been robbed as the job is still incomplete and fully paid for. Which the price kept changing after we already put down deposit on job etc.

  • Initial Complaint

    Date:04/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe this company is scamming customers. I paid for a sign and placed a 6k deposit for my ************** office. They told me it would be done last week. It was not. No phone call. When I called I got cursed out over the phone and how dare I question them. They blamed the rain in *********************** as to why they could not do the sign. I randomly called their other supposed offices in ******* and they dont have legitimate answer machine. Just random guy voicemail. I supposedly spoke to the owner and he said he could not find my project then placed me on hold to ask the guy who helped me and thats when they blamed me and berated me. I went by their office address listed on the website and their office does not exist. I could not find them on Sunbiz or their ******** records. When I asked them for proof of business I got some weird fake looking document that does not look legal. I am afraid they are taking advantage of people and will disappear soon. Please help me to verify this is an actual company and if fraud I can file a police report.

Axe Signs and Wayfinding is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.