Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Choice home warranty sent Bosch to repair my air cons. Bosch found out the two parts needed werent available or made but ******* (company making the conditioner) told them how to modify it. They told CHW who told me they dont cover modifications. A different tech came to do repairs. Said problem was low on Freon and added that, changing out NO parts mentioned in initial diagnosis he failed to call CHW to change what he needed to do to fix my cond. CHW now says that Bosch never called to tell what they did was different to what was done. I stood and watched and listened to the technician who said the original repair was not needed. ******* at Bosch brothers refuses to call CHW TOCORRECT THIS so They reimburse me. CHOICE GONE WARRANTY wont believe me so they need to call CHW. ******* at one phone call told me someone from Bosch were going to return $250 but didnt know why that person hadnt called me back first, they need to call and correct this with CHW then send a refund. If the tech would have called them before repair I would only owe $60!

  Business Response

  Date: 06/11/2024

  As per our conversation, ******************, we cannot refund you the full amount.  As you know, your unit was low on freon.  We agreed to reimburse you $250.00 that we still are going to do.  I responded to the warranty company like I told you I would, and I sent you and BBB a copy.  The reason why the full amount cannot be refunded is because the balance of the invoice was freon which was supplied by Bosch Brothers and is keeping your unit cooling today.  I received a call back from your warranty company-the persons name is Cisse-he stated that your coverage is still in effect-no modifications were noted.  Please contact them-not the BBB-to find out about that

   

  Customer Answer

  Date: 06/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  As long as i receive the check. 
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The image attached is the agreed amount for a refund and the owner sent that image to my husband to show he was sending the check and asked us to update our ****** review for his company. We have yet to see the check. To the Story- Our A/C unit went out on 3/3- The unit is still under the 10-year warranty for parts and we had a secondary Home Warranty plan. We started a claim with Choice Home Warranty and they assigned Bosch to come look at our A/C. I was told on the first visit that they recharged my A/C with freon and put dye in the system. I paid the $75 service fee and was told the freon was a gesture of building trust. A week later the A/C stopped working again. We let Bosch know- they come out- I pay $595 for freon and dye (was told then that dye was never put in my system). Was told they needed to do this to find the leak in my A/C unit, the tech stated that it could take a couple of weeks for the system to show a leak. My husband brought home a black light to see if he could see anythig and there was dye everywhere- on the ground, and my A/C unit was covered inside and out and they left the garbage in the yard- (have video if needed). Bosch came back out and told me we need a new Condenser coil. They said they would get the part and come out and do the repair. Received a call a few days later from ******** in the office, telling me the part is not available other than in ******* and we would need to pay another $499 for shipping of the part. (My husband and I found the warrantied part locally FYI) We told them no and got a second look and turns out there is no leak at all. We cancelled the Choice home warranty and we explained to Bosch what we knew. Had several text and verbal conversations and the agreed about in the check was supposed to have been mailed to us. Still have not received the check. This is our next step to hopefully get this issue resolved. Our concern is that they just wanted to find something to bill our warranty. Please help. Thank you

  Business Response

  Date: 04/26/2024

  I spoke to the customer and we agreed on settling for $$346. We agreed to disagree. The services were properly rendered the refund was negotiated as a courtesy towards the customer. Thank you, ******* **********************. 

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bosch Brothers came out and "installed" a double wall oven for me at my home. This occured in October of 2022. When installing the oven they cracked and broke by kitchen cabinetry. I notified them immediately and they sent *** their service manager to look at damage and fix the damage. That was in November and after numerous attempts to reach them and get them to fix the damage they caused they are not calling me back or fixing their negligence. *** also took with him a piece of shelving of mine to match the color and has not returned it nor contacted me to fix this issue. It has been almost 4 months with no attempt by them to fix the damage caused directly by them.

  Business Response

  Date: 02/20/2023

  Business response taken verbally by BBB:

  We are more than willing to fix the cabinet door, but unfortunately every cabinet company I've gone to have this fixed at a reasonable price have stated they are unable to fix it at this time as they are too busy. If you would prefer, we can give you $200 so you can locate another company to fix your cabinet door.

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 18904948
  
  I am rejecting this response because:
  This company has taken responsibility for damage caused directly by them and come out to my home and taken a shelf to fix the problem ( which they have not returned yet when promising to do so for weeks now).  the damage occurred in October so almost 5 months to remedy this is unacceptable and there has been little to no sincere efforts or communication on their part to do so.  I do not know what Bosch Brothers feels is a "reasonable" price but the quotes I have received to remove oven, make new mask or repair cabinet and reinstall the oven is around $1700 so $200 does not even begin to cover the damage caused and they are responsible for.  This should not be about what they determine to be "reasonable" as I dont think anyone feels a dozen eggs costing $9 is "reasonable" but that is our world today.  

  
  Sincerely,
  
  *********************