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Business Profile

Ammunition & Weapons

Broker Gun Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition & Weapons.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 5 lbs. of gunpowder from their online site. Was paid thru PAYPAL, received shipping info, but never received the powder. After checking, shipping company is phony, Trust Cargo Logistics, phone doesn't work, nor does email. I have a phone number that Broker was texting me on, and they were replying, but have stopped. Phone number for the business also does not work

  • Initial Complaint

    Date:08/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7-19-2022 I paid via Paypal to a *********************** who collects the money for firearm purchases thru Broker Gun Shop. $185.00 The purchase was for a shotgun and after five days with issues of them ever receiving my payment when indeed my paypal sent the funds. They will never answer the phones ever even after 20 attempts. only computer messaging and the same message would say it will be shipped out tomorrow. The shipping company they deal with is also a scam. Its called Trust Cargo Logistics, its a big web site of their services but when you ****** the address its a run down house in ******* **. This fake gun site works on deceit, false claims and fraud.

    Customer Answer

    Date: 08/30/2022

    zero contact as of now 8/30/22 from Broker gun shop. ***************************

Broker Gun Shop is NOT a BBB Accredited Business.

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