Complaints

This profile includes complaints for Problem Solved Pest Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Problem Solved Pest Control, Inc.

  1205 Elizabeth St STE F2 Punta Gorda, FL 33950-6054

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  Problem Solved Pest Control, Inc.

  3359 Oceanside St North Port, FL 34286-1954

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an prepaid annual lawn treatment service with Problem Solved in 2022. The last service in this package was completed 1/11/2023. I had decided not to renew this service going forward.On 2/6/2023 - a service was provided which I was then billed for. On 5/30/2033 I called Problem Solved. I stated that I had not intended to continue service beyond what I had prepaid for in 2022. I was told that service automatically continues unless / until I cancel so that I would have to pay for the 2/6/2023 service. I accepted that reply and paid for the 2/6/2023 service ($55.00) with credit card over phone on that same call. On that same call I also made it clear I was cancelling all service at that time.On 6/19/2023 - several weeks after cancelling service - another service was provided, and they are billing me $99.00 for that service.My statement from Problem Solved supports each of these events.On 11/22/2023 - I called Problem Solved and explained that I had cancelled the service weeks before. I got a message back that after talking to some manager they still wanted me to pay for it. Problem Solved turned my $99.00 bill over to collection. I provided these same details to the collection agent, but the only resolution they offer is to pay. This has now been reported to credit bureau. I have exceptional credit, have always paid my bills on time as owed. But I don't feel that paying for something that was not my responsibility just to make this go away is the right thing to do.Problem Solved made some internal mistake to service my account after I cancelled. Mistakes happen. However instead of owning their mistake they are trying to bully me into payment through a collection agent. I just want them to own their mistake and stop claiming that I owe them anything.

  Business Response

  Date: 04/26/2024

  We apologize for not being able to help you rectify this with our company. We make sure that on every invoice you receive from us that it states that we continue service year to year until you cancel services with us. When you had called in on May 30th to pay for the February 6th service it was not made clear to us that you wanted to cancel. We were told to keep a card on file going forward so that you would be able to pay easier in the future so the late payments did not happen again. Then, because the account was not cancelled, your regular service came up for us to do, and we called on Friday, June 16th to let you know we were coming on Monday, June 19th. We call the night before for all charged services we do as a standard practice so that our customers know when we are coming. We did not hear anything from you to not do service even though you were given the weekend to be able to call in and cancel. We also did not hear anything from you about you not wanting this service until November 22nd when you called back. Despite the fact that we had been sending statements every week and had called twice to let you know your account was past due for service that was done. We also let you know in these phone calls that we would be sending the account to collections if we did not receive payment or any type of communication so we could work something out with you. Especially since our system automatically sends accounts to collections once it has been 90 days of non-payment. We do our best to make sure to reach out, but without any communication, there is only so much we can do and we do our best to mitigate this with phone calls and emails so we can avoid this. We aim to solve problems, not cause them, here at Problem Solved. We apologize that we could not solve your problem with our company and wish you luck in your future endeavors with a company that can better suit your needs. 

  We attached the first and last statement we sent before the account was sent to collections in this message to show the statements we sent once the account was 30 days overdue. 

  Customer Answer

  Date: 05/02/2024

   
  Complaint: 21621513
  
  I am rejecting this response because:

  The fact that service continues until cancelled is agreed upon and not in dispute.  That was explained to me when I asked about the Feb 6, 2023 service on the May 30, 2023 call.  I owned my mistake on that and paid the bill for Feb 6 service on that May 30 call.
  
  I also am not complaining about this going to collection in the first place.  I also take responsibility for not receiving emailed invoices, even though I had no reason to expect them.   The trigger for me to call on Nov **************************************************************** mailbox.   The time elapsed does not in any way speak to the fact that I cancelled service May 30.
  
  I do not dispute they left a message for me on June 16.  I do know it was their practice to do that.  Unfortunately I never heard this message.  Had I heard the message I would have called to clarify I had cancelled.  While this call created an opportunity to catch the mistake regarding the canceled service, it DOES NOT put any obligation back onto me for that service because all service had been cancelled May 30, 2023.
  
  Setting those topics aside shifts focus to what I believe is the only point that matters.   We agree there was a call between myself and Problem Solved on May 30, 2023.  Problem Solved states it was not made clear to them that I wanted to cancel.   I state with full conviction that I in fact did cancel service, and I simply do understand how that could have not been clear. Consider the context.
  
  Does it make any sense that I wanted to continue service but did not call to find out why I was not receiving service after several months of no service?   (Problem Solved serviced my neighbor and my yard at the same time, until they stopped servicing me after Feb 6.   I work at home and was always home and aware when they did treatments, so I was aware they had stopped doing my yard, which is what I had expected)    
  
  Does it make any sense that I called and said I had not wanted any service after my 2022 package completed, and then paid for the Feb 6 service after being told it was on me to cancel,  but then I have a 180 degree change of mind and now want to continue service?
  
  Saying it was not clear to them I wanted to cancel in light of the bigger picture context simply makes no sense.  Its as if they are saying there is no possibility a mistake on their side was made.    They have now had 3 chances to hear my experience and do the right thing.  Its past time for them to accept that service was cancelled May 30, *************************************** something I do not owe.
  
  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/07/2024

  We apologize, but on our end we did our best to reach out to you and see what was going on and get things paid. When you had originally called on May 30th we have notes that you wanted to have us keep the card on file therefore showing us you wanted to continue services with us and would call in to pay at your leisure when your next service was done. We have many customers that we will slip their minds and they do not pay us for months, which is why we reach out the way we do. We also have a lot of seasonal customers, so we will have times where they go up north and forgot to make sure we were paid and they went without service until they remembered when they got back here in the fall. We are aware that we can make mistakes however there is not anything on our side showing we made a mistake. If it did we would own it and credit the difference back, but that is not the case. We have strict protocol in place in the office to make sure customers that want to be cancelled are cancelled as soon as they say so. 

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did the weed control service which didnt work at all and they redid it in 1 month again which still didnt work too, but they keeps sending me bills when their services didn't give me any good results. In the beginning they promised me the best results but when their services didnt work they then said they can't guarantee any results. they demand money for ineffective and horrible services. all weeds are still alive, and their argument only that they recommend doing treatments 8 times per year, which is every 1.5 months. However, they did twice for one month and it didnt help anything. Now they send me to collection.

  Business Response

  Date: 11/06/2023

  We began service for *************** April 14, 2023.  Overall her lawn was OK but had a large weed population, molecricket activity and fire ants.  Her first payment was received 6/8/2023.  We allow 30 day terms for payments.

  On 7/21/2023 we arrived to perform the 2nd application for ****************  Both weeds and fire ants were noted and treated for.  On 8/8/2023 Mrs. called into the office and requested a manager to check on her lawn.  Our State licensed manager, *****, arrived to the property on 8/10/2023 and agreed that Mrs. had some weeds that did not seem to be impacted from the treatment.  He scheduled a NO CHARGE courtesy treatment even though here basic quarterly lawn program does not provide free service calls.  On 8/23/2023 ************** returned to ************* to retreat any weeds that were present.  We still had not received payment for our 2nd charged application.

  On 9/18/2023 Mrs. called stating she still was unsatisfied with the weeds in her lawn.  ***** again explained that her property is a 'work in progress' and that additional services to satisfy her requests would come with an additional charge.  ***** told Mrs. that if she would pay for her application from nearly 60 days ago he would move her application up and promptly dispatch a technician.  Mrs. informed our manager that she was not going to pay for the services that were rendered.

  Due to our brief relationship and difficulty working with ************** our collection company was utilized to attempt to collect.  We always responded promptly for Mrs. provided additional services that were not offered under her Basic Bahia Lawn Program and to date we have still not been paid for services rendered.

  We try to satisfy our customers but understand some are only satisfied with FREEBIES

  Customer Answer

  Date: 11/06/2023

   
  Complaint: 20762458
  
  I am rejecting this response because:
  Yes it's true that they did their first performance on April 14, and I recieved their invoice in the end of May and I paid promptly. We agreed to do service quaterly and they said if it doesn't work then it's recommended 8 times per year, which was fine and there weren't any weeds on my lot. Second time I had to remind them to come and complete their work, and after their service all weeds remain to grow (0% result). Then I contacted the office and requested someone to come and explain why and what happened. When their manager came he told me there is no result due to heavy rain, which they are supposed to know and let customers know. Because it wasn't either fault they redid their service again (2 services for 1 month), and it didn't help again (there wasn't any rain during that week).  I called to the office again and I was told that they recommend do treatments 8 times per year (every 1.5 month). I asked if they can garantee me expected result, and answer was NO, and if it doesn't help then I would need to call them again and schedule new treatments for additional charge. When they wanted to get a job they promised us the best result, in the end they can't garantee anything. Last thing, we found treatment from HomeDepot for $19 and treat our lawn by ourselves, we got desired result from very first time (you can see from the picture). How it's possible that their service for $160 per each visit can't garantee good result, but treatment for $19 helps from one time? Isn't this a scam for customers to get more services which don't have any good results (it seems they use water to treat the weeds)?
  Sincerely,
  
  ***************************