Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/17/2024 and 7/18/2024, when pulled down and installed windows and doors, especially when cutting tiles in our living room, Absolute Windows' technicians only used a piece of plastic cover to our TV but failed to covers the couches, furniture, kitchen appliances, displaying or decorative art, which produced huge amount of dust pollution to my home and created an immediate health concerns to my family. My mother in law, 89 years old at the last stage of breast cancer, was coughing a lot at that time. She and I had to wear face-masks even in the bedrooms (I also provided two face-masks to two technicians). My wife spent 4 hours on the night of 7/17/24 and 5 hours on the night of 7/18/24 and 5 hours on the night of 7/19/24 to clean the mess. On 7/26/24, Absolute Windows sent third technician Ryan to collect a final paycheck of $800. I told his office manager Ginger that we requested $300 off from the final paycheck for the dust pollution compensation. She agreed to ask upper level managers to approve. However, on 7/29/24, she informed me that her upper managers require me to pay $800 for the final check first and discuss the dust compensation later. Then, I sent her 9 pictures to claim $200 for compensating the following: 1). Broke our two pieces of tiles and without purchasing them, used our only two reserved tiles to repair during the first two days. 2). The technician was incapable of installing the bottom metal bar for the sliding door. His company has no intention to further complete such installation, which I believe that it would impact on its protective ability for hurricanes! Under such a situation, his company still required me to pay the whole final balance without offsetting any compensation for the incomplete installation of the project. 3. Furthermore, the third technician made the two of seven windows have missing pieces, in other words, missed its top left piece as the pictures described. The evidence pictures are attached in file!

  Business Response

  Date: 08/02/2024

  Dear BBB Complaint Handler and Mr. ****,
  Thank you for bringing this matter to our attention. We strive to ensure that all our customers are satisfied with our services, and we take all feedback seriously.
  Upon reviewing the details of Mr. ****'s complaint and our internal service notes, we would like to address each point raised:
  1. Rebate Concerns:
  Mr. **** mentioned issues with obtaining rebates. Our policy is to provide either an Absolute Window LLC rebate or a PGT rebate, whichever is more beneficial to the customer. On July 8, 2024, in an email, we have provided the PGT rebate information and sales order to Mr. ****. As is the policy with PGT, rebates are to be completed and submitted by the homeowner.If there are any misunderstandings or additional concerns, we are happy to clarify and assist further.
  2. Installation Issues:
  The installation of the sliding glass door required removal of the sill when removing the pre-existing sliding glass door. This unfortunately led to cracking of the tile, which could not be avoided due to the nature of the installation of the pre-existing sliding glass door. Mr. **** provided replacement tiles, which we used to complete the installation. Our crew was not informed that providing replacement tiles was a problem, nor was there any mention of additional concerns regarding the tiles at the time of installation.
  Our installers took steps to minimize dust and debris by using drop cloths, plastic covers, a fan blower, and a vacuum during the installation process. We acknowledge that some dust is inevitable during such work, but we made significant efforts to mitigate it.
  3. Cleanliness and Conduct of Installers:
  It was noted that there were many objects in the home that made it challenging to cover and protect everything. Our Installers expressed their hesitancy to cover all surfaces for fear of breaking something in the process. Despite these challenges, our installers did their best to clean up after themselves. Tim helped clean the house on the last day of the project while Eleazar finished the installation.
  As is our policy, before installation, we notify the customer to prepare their home by clearing the workspace as much as possible. We understand the importance of maintaining a clean work environment and offered to assist further with cleaning upon project completion. However, we also noted that the home had significant pre-existing cleanliness issues.
  4. Communication and Payment Dispute:
  During the final inspection on July 26th, there was a disagreement about the final payment of $800. Mr. **** expressed dissatisfaction with the cleanup and other concerns, while raising his voice to our employee. To address his complaints, on the same day, we proposed a $300 deduction from the total bill, contingent upon full payment of the remaining balance. This offer was made to ensure a resolution while adhering to our policies.
  The additional issues Mr. **** raised about the tile and the bottom metal frame for the sliding door were not mentioned during initial discussions. These concerns, as well as those regarding the balance of the windows, can be addressed once the outstanding balance is settled.
  We value Mr. ****’s feedback and regret any inconvenience caused. We believe that our proposed deduction and the steps taken by our team reflect our commitment to resolving this matter amicably. We encourage Mr. **** to contact us directly to finalize the payment and discuss any remaining concerns.
  Sincerely,
  Christine L******
  Customer Service Manager
  Absolute Window LLC
  License # CGC1530442
  

  Business Response

  Date: 08/02/2024

  Dear BBB Complaint Handler and Mr. ****,
  Thank you for bringing this matter to our attention. We strive to ensure that all our customers are satisfied with our services, and we take all feedback seriously.
  Upon reviewing the details of Mr. ****'s complaint and our internal service notes, we would like to address each point raised:
  1. Rebate Concerns:
  Mr. **** mentioned issues with obtaining rebates. Our policy is to provide either an Absolute Window LLC rebate or a PGT rebate, whichever is more beneficial to the customer. On July 8, 2024, in an email, we have provided the PGT rebate information and sales order to Mr. ****. As is the policy with PGT, rebates are to be completed and submitted by the homeowner.If there are any misunderstandings or additional concerns, we are happy to clarify and assist further.
  2. Installation Issues:
  The installation of the sliding glass door required removal of the sill when removing the pre-existing sliding glass door. This unfortunately led to cracking of the tile, which could not be avoided due to the nature of the installation of the pre-existing sliding glass door. Mr. **** provided replacement tiles, which we used to complete the installation. Our crew was not informed that providing replacement tiles was a problem, nor was there any mention of additional concerns regarding the tiles at the time of installation.
  Our installers took steps to minimize dust and debris by using drop cloths, plastic covers, a fan blower, and a vacuum during the installation process. We acknowledge that some dust is inevitable during such work, but we made significant efforts to mitigate it.
  3. Cleanliness and Conduct of Installers:
  It was noted that there were many objects in the home that made it challenging to cover and protect everything. Our Installers expressed their hesitancy to cover all surfaces for fear of breaking something in the process. Despite these challenges, our installers did their best to clean up after themselves. Tim helped clean the house on the last day of the project while Eleazar finished the installation.
  As is our policy, before installation, we notify the customer to prepare their home by clearing the workspace as much as possible. We understand the importance of maintaining a clean work environment and offered to assist further with cleaning upon project completion. However, we also noted that the home had significant pre-existing cleanliness issues.
  4. Communication and Payment Dispute:
  During the final inspection on July 26th, there was a disagreement about the final payment of $800. Mr. **** expressed dissatisfaction with the cleanup and other concerns, while raising his voice to our employee. To address his complaints, on the same day, we proposed a $300 deduction from the total bill, contingent upon full payment of the remaining balance. This offer was made to ensure a resolution while adhering to our policies.
  The additional issues Mr. **** raised about the tile and the bottom metal frame for the sliding door were not mentioned during initial discussions. These concerns, as well as those regarding the balance of the windows, can be addressed once the outstanding balance is settled.
  We value Mr. ****’s feedback and regret any inconvenience caused. We believe that our proposed deduction and the steps taken by our team reflect our commitment to resolving this matter amicably. We encourage Mr. **** to contact us directly to finalize the payment and discuss any remaining concerns.
  Sincerely,
  Christine L******
  Customer Service Manager
  Absolute Window LLC
  License # CGC1530442
  

  Customer Answer

  Date: 08/12/2024

  
  Complaint: ********
  
  I am rejecting this response because: Absolute Window LLC's response to BBB Complaint Handler was fully false statements maliciously manipulated in a very bad faith to attack and retaliate its minority customers!     
  
  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 08/12/2024

  
  Complaint: ********
  
  I am rejecting this response because: Absolute Window LLC's response to BBB Complaint Handler was fully false statements maliciously manipulated in a very bad faith to attack and retaliate its minority customers!     
  
  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 09/04/2024

  Complaint: ********
  
  I am seeking the following as resolution of my complaint with BBB:
  
  $600 Compensation for my labor and/or material cost involved with cleaning the dust, which should be subtracted from my final bill of $800. I already paid $16,200 in cash.
  $200 reimbursement for breaking two pieces of tile and not installing the bottom metal bar for the sliding door.
  $50 reimbursement for "two of seven windows have missing pieces, in other words, missed its top left piece as the pictures described."
  $575 rebate from Absolute Window LLC and making sure that Absolute Window LLC admits that it has no authority to determine whether or not a customer could receive the rebate from PGT. The rebate should be redeemed not waiting until a final bill of $800 is paid because what Absolute Window LLC should pay me is much higher than the $800. In other words, a final bill should count all deduction, compensation, rebate, etc.
  $700 ($100 per picture) compensation for Absolute Windows LLC to intrude and intentionally and secretly take seven pictures at my home without permission and to attempt to use them to deny its inferior services such as recklessly produced dust pollution.
  Complete and pass the final inspection from the City of North Port.
  $300 Compensation for my labor and/or material cost involved with filing complaints
  
  Please see my following responses to BBB for further explanation:
  
  
  August 12, 2024 Response to Absolute Window via BBB (See attached pdf version with exhibits: MyResponseToAbsoluteWindowLLC'sResponse.pdf)
  
  Dear BBB Complaint Handler and Ms. AVILES, MICHAEL ANGEL,
  
  Upon reviewing the details of Christine Leonard, Customer Service Manager's responses, I respond on her each point as follows:
  
  1. Rebate Concerns:
  
  Early in 2024, in order to secure a $16,000 value of the service contract, Sales Lady, Mrs. Shawna Taapken told my wife that Absolute Window LLC was running a limited time offer for customers who signed the contract with the company in February 2024 would receive the company rebate in addition to the PGT rebate. On February 8, 2024, Mrs. Shawna went to my wife's office to specifically sign the company’s rebate form. On July 8, 2024 Mrs. Shawna asked Office Manager Ginger to email my wife the P.O. Number for me to apply for the PGT rebate in addition to Absolute Window's company rebate. In addition, Mrs. Shawna provided my wife a promotion AD or the rebate contract (Please see exhibit 1) in which there was no restriction for customers to obtain Absolute Window's rebate no matter whether or not PGT allows customers to apply for the PGT rebate. 
  
  On July 26, 2024, when discussing dust pollution issues, inferior service provided by Absolute Window LLC and required deduction from a final bill, Ms. Ginger and I never mentioned the rebate topic because the rebate was not an issue. Thus, Ms. Christine Leonard, about “Mr. Shao mentioned issues with obtaining rebates.” was a false statement. 
  
  On July 31, 2024, after Ms. Ginger informed me that Absolute Window LLC could not discuss deduction from a final bill unless I first paid the whole final bill. I filed a complaint with BBB and reported dust pollution issues, and the inferior service provided by Absolute Window LLC. As we know, Civil Rights Act of 1964 (Title II) prohibits discrimination, providing inferior service, on the basis of race, color, religion, or national origin in public accommodations that include businesses that are open to the public. 
  
  The rebate was never an issue. However, after I made a complaint to BBB for Absolute Window LLC's discriminatively inferior service, Absolute Window LLC immediately made the rebate became issues by Ms. Christine Leonard's announcement in her response to BBB: “Our policy is to provide either an Absolute Window LLC rebate or a PGT rebate.” It's clear that she is intended to deprive my rights for the rebate, and to achieve her retaliation against my complaint.
  
  Ms. Christine Leonard's action was unlawful because her retaliation is in violation of whistleblower protection laws. The rebate offered in the limited time, or in February 2024, could not be denied by Absolute Window LLC's rebate policy in August 2024. The rebate policy as well as its terms and conditions were clearly specified in the rebate sheet, or in exhibit 1. This rebate sheet is a type of contractual agreement that prohibits retaliation. 
  
  2. Installation Issues:
  
  When removing the pre-existing sliding glass door, the technician cracked two tiles. I provided replacement tiles that Absolute Window LLC should be reimbursed, or as a part of deduction offset from the final bill, which should be a common practice and should not have any dispute even if Absolute Window LLC on purpose ignored it. 
  
  On July 18, 2024, when my 89 years old mother-in-law coughed, and complained dust as well as hard to breath, I asked Eleazar to use more plastic covers, but Tim told Eleazar that he only had a single piece of plastic cover for my TV and had no other tools or materials that could prevent dust pollution. In a word, "Our Installers expressed their hesitancy to cover all surfaces for fear of breaking something in the process." was a reckless false statement.
  
  Only on the third day, a fan blower, and a vacuum were brought in, after my wife called the company office to complain, but the entire living room and kitchen including all couches, furniture, kitchen appliances, displaying or decorative art, tile ground had already been terribly polluted with dust because the majority of dust pollution was produced in the second day in which, Absolute Windows LLC never had drop cloths, a fan blower, a vacuum and more than a piece of plastic covers to be used to prevent dust pollution. Even face-masks were also provided by me for technicians.
  
  Thus, Ms. Christine Leonard's writings such as "Our Installers expressed their hesitancy to cover all surfaces for fear of breaking something in the process." "As is our policy, before installation, we notify the customer to prepare their home by clearing the workspace as much as possible." "Our installers took steps to minimize dust and debris by using drop cloths, plastic covers, a fan blower, and a vacuum during the installation process." or "we made significant efforts to mitigate it.", all were very false statements shamefully manipulated by Ms. Christine Leonard. 
  
  From Ms. Christine Leonard's writings, it sounds like that Absolute Window LLC is the best company in the industry on how to protect its customers' interest because it's a standard practice "to take steps to minimize dust and debris by using drop cloths, plastic covers, a fan blower, and a vacuum during the installation process". However, due to my race and national origin, I did not have an equal opportunity to enjoy it in the first two days of installation. Thus, such a wonderful "standard practice", if it is true, just proved how Absolute Window LLC could treat me differently based on its discrimination policy.
  
  Absolute Windows LLC knows that huge amounts of dust pollution could destroy a normal living environment and could significantly impact my family's health. However, without drop cloths, a fan blower, and a vacuum and without sufficient plastic covers, to be used to prevent dust pollution in the first two days of installation, Absolute Windows LLC did not take any steps to stop the installation and did not hesitate to produce huge amount of harmful dust pollution, which made it clearly committed a violation of Civil Rights Act of 1964 (Title II) that prohibits discrimination, providing inferior service, or imposing different terms on customers on the basis of race, color, religion, or national origin in public accommodations that include businesses that are open to the public. 
  
  3. Cleanliness and Conduct of Installers:
  
  Absolute Windows LLC not only treated me discriminatively by providing inferior service, but also refused to admit the fact that my home was dust polluted during the installation and thus, it refused to compensate our labor and/or material cost for cleaning the dust by so called "the home had significant pre-existing cleanliness issues."
  
  Exhibit 2 was an invoice from D&M Copland Designs LLC, which proved that D&M just recently remodeled our entire living room and kitchen before installing the windows. In other words, it's logically impossible "the home had significant pre-existing cleanliness issues." after such remodeling, repainting and completely cleaning.
  
  Especially, all the windows were brand new, delivered here by Absolute Window LLC with sealed boxes and installed on July 18, 2024. They are not supposed to have any dust or cleanliness issues. Thus, the huge dust on the new windows could only come from the installation process. Such dust with other dust on the surface of couches, furniture, kitchen appliances, displaying and decorative art as well as ground tiles was never a pre-existing cleanliness issue (Please see exhibit  3). 
  
  In other words, "the home had significant pre-existing cleanliness issues." were a false statement maliciously manipulated by Ms. Christine Leonard in a very bad faith to attack and insult its customers, in order to deny the facts that Absolute Window LLC provided the inferior service and produced a huge amount of dust pollution, which really went far beyond the legal and ethical boundary and constituted an instance of serious unlawful malicious defamation.
  
  4. Communication and Payment Dispute:
  
  On July 26, 2024, when Ms. Ginger used false statements to reject my request for deduction from a final bill, I had a tough discussion with her at the beginning. However, after she calmed down, lowered down her voice, and especially stopped further using false statements to deny the issues, and after she was willing to reasonably discuss the issues and listen to my concerns, then we had a smooth conversation and I even gave her a great recognition and explained my appreciation for her final reasonableness! 
  
  However, exhibit 4 proved that even on July 29, 2024, Absolute Window LLC was still unwilling to discuss deduction from a final bill before I paid. In other words,  ".. .on the same day (July 26, 2024), we proposed a $300 deduction from the total bill, ..." just is another false statement manipulated by Ms. Christine Leonard.
  
  In fact, Absolute Window LLC has made significant efforts to refuse such deduction in various ways. From Ms. Christine Leonard's formal response to BBB Complaint Handler, she falsely stated: "Our installers took steps to minimize dust and debris by using drop cloths, plastic covers, a fan blower, and a vacuum during the installation process." or "we made significant efforts to mitigate it." and plus, "our installers did their best to clean up after themselves. Tim helped clean the house on the last day of the project while Eleazar finished the installation." 
  
  In a word, in her opinion, the customer's request for deduction due to dust pollution was baseless. Thus, even if under the circumstances, she had to pretend to offer $300 of deduction, yet at the same time, she overwrote the deduction by imposing different terms on the rebate policy, and immediately depriving my $575 rebate (7 windows x $35 each+3 doors x $110 each). 
  
  Furthermore, Ms. Christine Leonard's false statements about that "our installers did their best to clean up after themselves. Tim helped clean the house on the last day of the project while Eleazar finished the installation." could not be established by just waving a fan blower a couple of times. Actually, we have still kept part of dust polluted locations as additional evidence physically and digitally for a possible legal action in which a jury and judge could make his/her own determination.
  
  5. The additional issues about the broken tiles, and a failure to install bottom metal frame for the glass sliding door, as well as those regarding the balance of the windows, or missing parts, should not be delayed to address during discussions. These concerns, including the rebate, deduction and compensation should be set before a final bill is paid. A final bill should be really final with the project completion. 
  
  I encourage Ms. AVILES, MICHAEL ANGEL to contact me directly to resolve the issues and to address her practice in discrimination and retaliation, before I go to the court to seek the remedy and to request that a court and jury award to my family damages in compensation for labor and/or material cost, the emotional distress, humiliation, especially punitive damages for being discriminated, retaliated and defamed in an amount appropriate under the circumstances.  
  
  
  August 28, 2024 Response to Absolute Window via DBPR (See attached pdf version: AbsoluteWindow'sViolationOfPrivacy.pdf)
  
  Re: Absolute Window LLC’s taking pictures at my home without the permission is a violation of privacy and is a legal tort!  
  
  On July 18, 2024, my wife called the office to complaint that technicians provided inferior services by producing huge amount of dust pollution during the window and door installation due to its discrimination policy. On the second day, the company sent another person to take many pictures about our home without our permission.
  
  Later, on July 26, 2024, technician Ryan who peeled product sticks off from the windows and doors, covered screws, and failed to install the metal bar for the sliding door bottom, etc. but he insisted to ask me to pay a final bill without completion of the project and without a final inspection by the City of North Port. After I expressed my absolute dissatisfaction for the job, he called the office, and office manager, Ms. Ginger raised her voice to announce: "We took many pictures about your home, and the home had significant pre-existing cleanliness issues."
  
  On August 2 and 6, 2024, in its response to BBB Complaint Handler Absolute Window LLC recklessly used seven of the pictures to try to win the confrontation (See the bottom of attached AbsolueWindowLLC'sResponseToBBBComplaintHandler.doc). On August 12, 2024, although I did not point out that it’s ridiculous and useless for Absolute Window LLC to use its “apples” to against my “oranges”, yet Section 3. Cleanliness and Conduct of Installers in attached myResponseToAbsoluteWindowLLC'sResponse.pdf presented sufficient evidence to already destroy its bad attempt.
  
  What I discuss now is about that Absolute Window LLC used and published seven pictures of my home without my wife and myself permission in BBB platform for publics to view. In the case of Hamlet v. City of Delaware, the police took photos inside a plaintiff’s home without permission during a welfare check. The court held that the police officers violated the Fourth Amendment, which protects against unreasonable searches and seizures, as the plaintiff had a reasonable expectation of privacy in their home.
  
  In the case of Dietemann v. Time, Inc., a life magazine reporter secretly photographed a person in his home during an undercover investigation. The court found in favor of the plaintiff, holding that the photographs were an invasion of privacy because the subject was in his private residence and did not consent to being photographed.
  
  In the case of Shulman v. Group W Productions, Inc. A news crew recorded and broadcasted footage of a rescue operation involving a car accident victim without her consent. The California Supreme Court found that recording and broadcasting the victim’s medical rescue violated her right to privacy because she did not consent, and the situation was highly sensitive and private. 
  
  In a word, Absolute Windows LLC Intentionally taking pictures at a customer's home without permission and publishing or broadcasting them in BBB platform is a violation of privacy and is a legal tort. I request that DBPR could have an Investigative review on its violation of privacy and use the case laws to hold that seven photographs were an invasion of privacy, just as the court did. Also, I request that DBPR could have an Investigative review on its violation in discrimination and retaliation as I reported on 8/12/24, determine whether criminal and/or civil charges are involved and award to my family damages in compensation for labor and/or material cost, the emotional distress, humiliation, especially punitive damages for being discriminated, retaliated, defamed and intentionally intruded in an amount appropriate under the circumstances.

  Customer Answer

  Date: 09/04/2024

  Complaint: ********
  
  I am seeking the following as resolution of my complaint with BBB:
  
  $600 Compensation for my labor and/or material cost involved with cleaning the dust, which should be subtracted from my final bill of $800. I already paid $16,200 in cash.
  $200 reimbursement for breaking two pieces of tile and not installing the bottom metal bar for the sliding door.
  $50 reimbursement for "two of seven windows have missing pieces, in other words, missed its top left piece as the pictures described."
  $575 rebate from Absolute Window LLC and making sure that Absolute Window LLC admits that it has no authority to determine whether or not a customer could receive the rebate from PGT. The rebate should be redeemed not waiting until a final bill of $800 is paid because what Absolute Window LLC should pay me is much higher than the $800. In other words, a final bill should count all deduction, compensation, rebate, etc.
  $700 ($100 per picture) compensation for Absolute Windows LLC to intrude and intentionally and secretly take seven pictures at my home without permission and to attempt to use them to deny its inferior services such as recklessly produced dust pollution.
  Complete and pass the final inspection from the City of North Port.
  $300 Compensation for my labor and/or material cost involved with filing complaints
  
  Please see my following responses to BBB for further explanation:
  
  
  August 12, 2024 Response to Absolute Window via BBB (See attached pdf version with exhibits: MyResponseToAbsoluteWindowLLC'sResponse.pdf)
  
  Dear BBB Complaint Handler and Ms. AVILES, MICHAEL ANGEL,
  
  Upon reviewing the details of Christine Leonard, Customer Service Manager's responses, I respond on her each point as follows:
  
  1. Rebate Concerns:
  
  Early in 2024, in order to secure a $16,000 value of the service contract, Sales Lady, Mrs. Shawna Taapken told my wife that Absolute Window LLC was running a limited time offer for customers who signed the contract with the company in February 2024 would receive the company rebate in addition to the PGT rebate. On February 8, 2024, Mrs. Shawna went to my wife's office to specifically sign the company’s rebate form. On July 8, 2024 Mrs. Shawna asked Office Manager Ginger to email my wife the P.O. Number for me to apply for the PGT rebate in addition to Absolute Window's company rebate. In addition, Mrs. Shawna provided my wife a promotion AD or the rebate contract (Please see exhibit 1) in which there was no restriction for customers to obtain Absolute Window's rebate no matter whether or not PGT allows customers to apply for the PGT rebate. 
  
  On July 26, 2024, when discussing dust pollution issues, inferior service provided by Absolute Window LLC and required deduction from a final bill, Ms. Ginger and I never mentioned the rebate topic because the rebate was not an issue. Thus, Ms. Christine Leonard, about “Mr. Shao mentioned issues with obtaining rebates.” was a false statement. 
  
  On July 31, 2024, after Ms. Ginger informed me that Absolute Window LLC could not discuss deduction from a final bill unless I first paid the whole final bill. I filed a complaint with BBB and reported dust pollution issues, and the inferior service provided by Absolute Window LLC. As we know, Civil Rights Act of 1964 (Title II) prohibits discrimination, providing inferior service, on the basis of race, color, religion, or national origin in public accommodations that include businesses that are open to the public. 
  
  The rebate was never an issue. However, after I made a complaint to BBB for Absolute Window LLC's discriminatively inferior service, Absolute Window LLC immediately made the rebate became issues by Ms. Christine Leonard's announcement in her response to BBB: “Our policy is to provide either an Absolute Window LLC rebate or a PGT rebate.” It's clear that she is intended to deprive my rights for the rebate, and to achieve her retaliation against my complaint.
  
  Ms. Christine Leonard's action was unlawful because her retaliation is in violation of whistleblower protection laws. The rebate offered in the limited time, or in February 2024, could not be denied by Absolute Window LLC's rebate policy in August 2024. The rebate policy as well as its terms and conditions were clearly specified in the rebate sheet, or in exhibit 1. This rebate sheet is a type of contractual agreement that prohibits retaliation. 
  
  2. Installation Issues:
  
  When removing the pre-existing sliding glass door, the technician cracked two tiles. I provided replacement tiles that Absolute Window LLC should be reimbursed, or as a part of deduction offset from the final bill, which should be a common practice and should not have any dispute even if Absolute Window LLC on purpose ignored it. 
  
  On July 18, 2024, when my 89 years old mother-in-law coughed, and complained dust as well as hard to breath, I asked Eleazar to use more plastic covers, but Tim told Eleazar that he only had a single piece of plastic cover for my TV and had no other tools or materials that could prevent dust pollution. In a word, "Our Installers expressed their hesitancy to cover all surfaces for fear of breaking something in the process." was a reckless false statement.
  
  Only on the third day, a fan blower, and a vacuum were brought in, after my wife called the company office to complain, but the entire living room and kitchen including all couches, furniture, kitchen appliances, displaying or decorative art, tile ground had already been terribly polluted with dust because the majority of dust pollution was produced in the second day in which, Absolute Windows LLC never had drop cloths, a fan blower, a vacuum and more than a piece of plastic covers to be used to prevent dust pollution. Even face-masks were also provided by me for technicians.
  
  Thus, Ms. Christine Leonard's writings such as "Our Installers expressed their hesitancy to cover all surfaces for fear of breaking something in the process." "As is our policy, before installation, we notify the customer to prepare their home by clearing the workspace as much as possible." "Our installers took steps to minimize dust and debris by using drop cloths, plastic covers, a fan blower, and a vacuum during the installation process." or "we made significant efforts to mitigate it.", all were very false statements shamefully manipulated by Ms. Christine Leonard. 
  
  From Ms. Christine Leonard's writings, it sounds like that Absolute Window LLC is the best company in the industry on how to protect its customers' interest because it's a standard practice "to take steps to minimize dust and debris by using drop cloths, plastic covers, a fan blower, and a vacuum during the installation process". However, due to my race and national origin, I did not have an equal opportunity to enjoy it in the first two days of installation. Thus, such a wonderful "standard practice", if it is true, just proved how Absolute Window LLC could treat me differently based on its discrimination policy.
  
  Absolute Windows LLC knows that huge amounts of dust pollution could destroy a normal living environment and could significantly impact my family's health. However, without drop cloths, a fan blower, and a vacuum and without sufficient plastic covers, to be used to prevent dust pollution in the first two days of installation, Absolute Windows LLC did not take any steps to stop the installation and did not hesitate to produce huge amount of harmful dust pollution, which made it clearly committed a violation of Civil Rights Act of 1964 (Title II) that prohibits discrimination, providing inferior service, or imposing different terms on customers on the basis of race, color, religion, or national origin in public accommodations that include businesses that are open to the public. 
  
  3. Cleanliness and Conduct of Installers:
  
  Absolute Windows LLC not only treated me discriminatively by providing inferior service, but also refused to admit the fact that my home was dust polluted during the installation and thus, it refused to compensate our labor and/or material cost for cleaning the dust by so called "the home had significant pre-existing cleanliness issues."
  
  Exhibit 2 was an invoice from D&M Copland Designs LLC, which proved that D&M just recently remodeled our entire living room and kitchen before installing the windows. In other words, it's logically impossible "the home had significant pre-existing cleanliness issues." after such remodeling, repainting and completely cleaning.
  
  Especially, all the windows were brand new, delivered here by Absolute Window LLC with sealed boxes and installed on July 18, 2024. They are not supposed to have any dust or cleanliness issues. Thus, the huge dust on the new windows could only come from the installation process. Such dust with other dust on the surface of couches, furniture, kitchen appliances, displaying and decorative art as well as ground tiles was never a pre-existing cleanliness issue (Please see exhibit  3). 
  
  In other words, "the home had significant pre-existing cleanliness issues." were a false statement maliciously manipulated by Ms. Christine Leonard in a very bad faith to attack and insult its customers, in order to deny the facts that Absolute Window LLC provided the inferior service and produced a huge amount of dust pollution, which really went far beyond the legal and ethical boundary and constituted an instance of serious unlawful malicious defamation.
  
  4. Communication and Payment Dispute:
  
  On July 26, 2024, when Ms. Ginger used false statements to reject my request for deduction from a final bill, I had a tough discussion with her at the beginning. However, after she calmed down, lowered down her voice, and especially stopped further using false statements to deny the issues, and after she was willing to reasonably discuss the issues and listen to my concerns, then we had a smooth conversation and I even gave her a great recognition and explained my appreciation for her final reasonableness! 
  
  However, exhibit 4 proved that even on July 29, 2024, Absolute Window LLC was still unwilling to discuss deduction from a final bill before I paid. In other words,  ".. .on the same day (July 26, 2024), we proposed a $300 deduction from the total bill, ..." just is another false statement manipulated by Ms. Christine Leonard.
  
  In fact, Absolute Window LLC has made significant efforts to refuse such deduction in various ways. From Ms. Christine Leonard's formal response to BBB Complaint Handler, she falsely stated: "Our installers took steps to minimize dust and debris by using drop cloths, plastic covers, a fan blower, and a vacuum during the installation process." or "we made significant efforts to mitigate it." and plus, "our installers did their best to clean up after themselves. Tim helped clean the house on the last day of the project while Eleazar finished the installation." 
  
  In a word, in her opinion, the customer's request for deduction due to dust pollution was baseless. Thus, even if under the circumstances, she had to pretend to offer $300 of deduction, yet at the same time, she overwrote the deduction by imposing different terms on the rebate policy, and immediately depriving my $575 rebate (7 windows x $35 each+3 doors x $110 each). 
  
  Furthermore, Ms. Christine Leonard's false statements about that "our installers did their best to clean up after themselves. Tim helped clean the house on the last day of the project while Eleazar finished the installation." could not be established by just waving a fan blower a couple of times. Actually, we have still kept part of dust polluted locations as additional evidence physically and digitally for a possible legal action in which a jury and judge could make his/her own determination.
  
  5. The additional issues about the broken tiles, and a failure to install bottom metal frame for the glass sliding door, as well as those regarding the balance of the windows, or missing parts, should not be delayed to address during discussions. These concerns, including the rebate, deduction and compensation should be set before a final bill is paid. A final bill should be really final with the project completion. 
  
  I encourage Ms. AVILES, MICHAEL ANGEL to contact me directly to resolve the issues and to address her practice in discrimination and retaliation, before I go to the court to seek the remedy and to request that a court and jury award to my family damages in compensation for labor and/or material cost, the emotional distress, humiliation, especially punitive damages for being discriminated, retaliated and defamed in an amount appropriate under the circumstances.  
  
  
  August 28, 2024 Response to Absolute Window via DBPR (See attached pdf version: AbsoluteWindow'sViolationOfPrivacy.pdf)
  
  Re: Absolute Window LLC’s taking pictures at my home without the permission is a violation of privacy and is a legal tort!  
  
  On July 18, 2024, my wife called the office to complaint that technicians provided inferior services by producing huge amount of dust pollution during the window and door installation due to its discrimination policy. On the second day, the company sent another person to take many pictures about our home without our permission.
  
  Later, on July 26, 2024, technician Ryan who peeled product sticks off from the windows and doors, covered screws, and failed to install the metal bar for the sliding door bottom, etc. but he insisted to ask me to pay a final bill without completion of the project and without a final inspection by the City of North Port. After I expressed my absolute dissatisfaction for the job, he called the office, and office manager, Ms. Ginger raised her voice to announce: "We took many pictures about your home, and the home had significant pre-existing cleanliness issues."
  
  On August 2 and 6, 2024, in its response to BBB Complaint Handler Absolute Window LLC recklessly used seven of the pictures to try to win the confrontation (See the bottom of attached AbsolueWindowLLC'sResponseToBBBComplaintHandler.doc). On August 12, 2024, although I did not point out that it’s ridiculous and useless for Absolute Window LLC to use its “apples” to against my “oranges”, yet Section 3. Cleanliness and Conduct of Installers in attached myResponseToAbsoluteWindowLLC'sResponse.pdf presented sufficient evidence to already destroy its bad attempt.
  
  What I discuss now is about that Absolute Window LLC used and published seven pictures of my home without my wife and myself permission in BBB platform for publics to view. In the case of Hamlet v. City of Delaware, the police took photos inside a plaintiff’s home without permission during a welfare check. The court held that the police officers violated the Fourth Amendment, which protects against unreasonable searches and seizures, as the plaintiff had a reasonable expectation of privacy in their home.
  
  In the case of Dietemann v. Time, Inc., a life magazine reporter secretly photographed a person in his home during an undercover investigation. The court found in favor of the plaintiff, holding that the photographs were an invasion of privacy because the subject was in his private residence and did not consent to being photographed.
  
  In the case of Shulman v. Group W Productions, Inc. A news crew recorded and broadcasted footage of a rescue operation involving a car accident victim without her consent. The California Supreme Court found that recording and broadcasting the victim’s medical rescue violated her right to privacy because she did not consent, and the situation was highly sensitive and private. 
  
  In a word, Absolute Windows LLC Intentionally taking pictures at a customer's home without permission and publishing or broadcasting them in BBB platform is a violation of privacy and is a legal tort. I request that DBPR could have an Investigative review on its violation of privacy and use the case laws to hold that seven photographs were an invasion of privacy, just as the court did. Also, I request that DBPR could have an Investigative review on its violation in discrimination and retaliation as I reported on 8/12/24, determine whether criminal and/or civil charges are involved and award to my family damages in compensation for labor and/or material cost, the emotional distress, humiliation, especially punitive damages for being discriminated, retaliated, defamed and intentionally intruded in an amount appropriate under the circumstances.

  Business Response

  Date: 10/03/2024

  Thank you for following up. The C***/S*** homeowners owe us a final payment. The original final payment due was $800, we agreed to take off $300 as requested by the homeowners because of the dust.
  
  We are in the process of scheduling the final inspection to close out the permit and the final payment of $500 is due.
  
  Generally, the homeowners are responsible for preparing their home so we can cover any furnishing with drop cloths and reduce dust. Due to the extent of the clutter, we were unable to cover everything without risk of breaking items. As we have previously stated, the installation team also went above and beyond to help clean.
  
  I will let you know when the final inspection has been scheduled.

  Business Response

  Date: 10/03/2024

  Thank you for following up. The C***/S*** homeowners owe us a final payment. The original final payment due was $800, we agreed to take off $300 as requested by the homeowners because of the dust.
  
  We are in the process of scheduling the final inspection to close out the permit and the final payment of $500 is due.
  
  Generally, the homeowners are responsible for preparing their home so we can cover any furnishing with drop cloths and reduce dust. Due to the extent of the clutter, we were unable to cover everything without risk of breaking items. As we have previously stated, the installation team also went above and beyond to help clean.
  
  I will let you know when the final inspection has been scheduled.

  Customer Answer

  Date: 10/24/2024

  Thank BBB for passing the 2nd response from the business to us! Compared to the 1st response from August 6th, in which the business pretended to offer a $300 deduction from the final bill, but was actually misleading because at the same time, the business intended to decline my right to a rebate ($575) by imposing different terms on the rebate policy, which made its 1st $300 offer fake and / or negative. In the 2nd response on 10/14/24, the business agreed to take off $300 from the final bill, but did not mention the $575 of rebate. Thus, the business needs to clarify the status of this rebate and reassure its promise to allow the redemption of this rebate of $575 to the owners, which could therefore make the $300 offer a true compensation for dust pollution.
  
  In the 2nd response, the business emphasized that the final payment of $500 is due, but did not provide any additional response for the issues as detailed in my complaint and responses. According to Florida law, you should pay a contractor their final payment once the project is fully complete, all work is satisfactory, all necessary inspections have been passed, and the contractor provides a "Contractor's Final Payment Affidavit", which confirms that they have paid all subcontractors and material suppliers, essentially meaning that you should only make the final payment once you receive this affidavit and all work is considered completed to your satisfaction.
  
  However, on 7/26/2024, the technician named Ryan failed to install the metal bar for the bottom of the glass sliding door, and also the new sliding door was installed improperly, which prevented the installation of hurricane shutters for hurricane Milton. Also, two of the seven windows are missing parts, including a part on top left, making the two windows unbalanced, which, in fact, violates the Service Contract with the Owners, ARTICLE 5. GENERAL PROVISIONS, Item 1. In other words, installation is considered not finished to the owners' satisfaction.
  
  In addition, the technicians broke more than two tiles, and used the owners' tiles to replace the broken tiles which would make the owners one of the material suppliers for the project, but the contractor has not paid to the owners, which together result in the business owing about $200 to the owners if the business is unwilling to complete the installation of the metal bar for the bottom of the glass sliding door, modify the installation of the new sliding door to fit my hurricane shutters, and add the missing parts on the top left of the two windows and making them balanced to the owners' satisfaction.
  
  Moreover, we are requesting $700 ($100 per picture) compensation from the business for sending people to intrude my home and to intentionally take seven pictures (not of the newly installed windows or doors) at my home without our consent and to attempt to use them to deny its inferior services such as recklessly produced dust pollution, which was really going above and beyond for the business during a dispute and made the owners more than unsatisfied due to the business’ violation of the owners’ privacy. We hope that the business can realize that everything has a price or its cost and that they need to clarify what type of responsibility it will take for this violation of privacy and to have a settlement that is to the owners’ satisfaction before the final bill is paid.
  
  In other words, the business has an obligation to obey Florida law to finish all work to owners’ satisfaction, to obey its rebate contract from Feb 2024 by issuing the $575 rebate to the Owners, to obey Federal privacy laws by taking responsibility for the violation of privacy and to set up compensation for all pending issues before the final bill is paid. We appreciate BBB’s mediation and hope to receive a more positive response next time!

  Customer Answer

  Date: 10/24/2024

  Thank BBB for passing the 2nd response from the business to us! Compared to the 1st response from August 6th, in which the business pretended to offer a $300 deduction from the final bill, but was actually misleading because at the same time, the business intended to decline my right to a rebate ($575) by imposing different terms on the rebate policy, which made its 1st $300 offer fake and / or negative. In the 2nd response on 10/14/24, the business agreed to take off $300 from the final bill, but did not mention the $575 of rebate. Thus, the business needs to clarify the status of this rebate and reassure its promise to allow the redemption of this rebate of $575 to the owners, which could therefore make the $300 offer a true compensation for dust pollution.
  
  In the 2nd response, the business emphasized that the final payment of $500 is due, but did not provide any additional response for the issues as detailed in my complaint and responses. According to Florida law, you should pay a contractor their final payment once the project is fully complete, all work is satisfactory, all necessary inspections have been passed, and the contractor provides a "Contractor's Final Payment Affidavit", which confirms that they have paid all subcontractors and material suppliers, essentially meaning that you should only make the final payment once you receive this affidavit and all work is considered completed to your satisfaction.
  
  However, on 7/26/2024, the technician named Ryan failed to install the metal bar for the bottom of the glass sliding door, and also the new sliding door was installed improperly, which prevented the installation of hurricane shutters for hurricane Milton. Also, two of the seven windows are missing parts, including a part on top left, making the two windows unbalanced, which, in fact, violates the Service Contract with the Owners, ARTICLE 5. GENERAL PROVISIONS, Item 1. In other words, installation is considered not finished to the owners' satisfaction.
  
  In addition, the technicians broke more than two tiles, and used the owners' tiles to replace the broken tiles which would make the owners one of the material suppliers for the project, but the contractor has not paid to the owners, which together result in the business owing about $200 to the owners if the business is unwilling to complete the installation of the metal bar for the bottom of the glass sliding door, modify the installation of the new sliding door to fit my hurricane shutters, and add the missing parts on the top left of the two windows and making them balanced to the owners' satisfaction.
  
  Moreover, we are requesting $700 ($100 per picture) compensation from the business for sending people to intrude my home and to intentionally take seven pictures (not of the newly installed windows or doors) at my home without our consent and to attempt to use them to deny its inferior services such as recklessly produced dust pollution, which was really going above and beyond for the business during a dispute and made the owners more than unsatisfied due to the business’ violation of the owners’ privacy. We hope that the business can realize that everything has a price or its cost and that they need to clarify what type of responsibility it will take for this violation of privacy and to have a settlement that is to the owners’ satisfaction before the final bill is paid.
  
  In other words, the business has an obligation to obey Florida law to finish all work to owners’ satisfaction, to obey its rebate contract from Feb 2024 by issuing the $575 rebate to the Owners, to obey Federal privacy laws by taking responsibility for the violation of privacy and to set up compensation for all pending issues before the final bill is paid. We appreciate BBB’s mediation and hope to receive a more positive response next time!

  Business Response

  Date: 10/31/2024

  As outlined in the rebate terms, Absolute Window LLC provides a rebate check after receiving the final payment. The rebate amount should not be subtracted from the outstanding balance. Absolute Window LLC has agreed to reduce the final payment due by $300 as compensation for dust removal. This adjustment brings the final amount owed from $800 to $500.

  Business Response

  Date: 10/31/2024

  As outlined in the rebate terms, Absolute Window LLC provides a rebate check after receiving the final payment. The rebate amount should not be subtracted from the outstanding balance. Absolute Window LLC has agreed to reduce the final payment due by $300 as compensation for dust removal. This adjustment brings the final amount owed from $800 to $500.

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ****** a!window ans storm shutter package. The storm shutter had 10 year warrantee with lifetime service. When we reported a problem with install our complaint was ignored and ******* stated that they don't service storm shutters anymore and not their problem. I feel they lied and deceived us on product and warranties and are not trustworthy. The product is damaged due to poor installation.

  Business Response

  Date: 06/22/2023

  The complainant contracted with Absolute Window LLC in January of 2021. The complainant has refused to pay the outstanding balance of $850 for the shutter contract. The final payment withheld by the complainant breeches the contract with Absolute Window, as no amount exceeding $500 may be withheld due to an outstanding service issue at the time of final inspection. There were no outstanding service issues when the products were inspected.

  All work was permitted and completed by Absolute Window, meeting the manufacturer's specifications. The shutter was installed per engineering specifications to meet building codes. The shutter system passed inspection by the ***************************************.

  The complainant reported damage to the shutter from hurricane *** in October 2022. At that time ***************************** explained that Absolute Window no longer installs or services shutters and the complainant's claim does not fall under warranty due to hurricane damage.