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Business Profile

Floor Materials

Suncrest Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Materials.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 5/2/23, I purchased several items from Suncrest in good faith. On 5/23/23 , I went back to SUNCREST to return a gallon of adhesive which I explained to the clerk the item did not work well and was not sticking( which was being used by a 35 year cabinet tech. ) The clerk called an Hispanic Manager to the front who came out in an aggressive manner, I explained to him that the adhesive did not work, at which he told me he would not accept return and that I was not a regular customer and for me not to come back, I left the item with the manager without a return of my money and I did not want the product because it did not work. I paid $56.74 for that adhesive.

  • Initial Complaint

    Date:10/11/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Suncrest Supply is a vendor of mine. On September 29th, 2022 I initiated a wire transfer in the amount of $15,732.76. I received an email confirmation that it had been received so I set up my shipment. Suncrest turned the carrier away multiple times stating that the order had not been paid for. I forward the email confirmation to two separate people and neither will release the order. I just want the money back so I can refund the customer.

Suncrest Supply is NOT a BBB Accredited Business.

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