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Business Profile

Auto Repairs

Riverview Tire & Auto Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DISHONEST BUSINESS PRACTICES!!!
    HELPPP!

    I've been to this place many times. However on my last visit about just over a month ago, I got my oil changed. They could not tighten the oilpans' nut, so I was asked to leave it over the weekend. They called the Monday, and I picked up my vehicle, while getting gas I noticed that the rear left side was hit. I called them and indicated this. Laura stated that she would have to review the cameras. She did and told me that it was another customer who hit my car, and that they may have to get the police involved. I am still awaiting them to make it right. I have had to make every call to them. A couple weeks ago I was told that they needed an estimate. I got estimate and dropped it off, no response. Two days later, I callback, no one could could find it. A continuous runaround.They are dishonest.

    Business Response

    Date: 08/23/2022

    Business Response /* (1000, 5, 2022/08/18) */
    Contact Name and Title: JP H******
    Contact Phone: **********
    Contact Email: *************@gmail.com
    This is JP at Riverview Tire. I was just made aware of this situation and I would like to reimburse Ms ******* for the repair bill of $280

    Thank you


    Consumer Response /* (2000, 7, 2022/08/22) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    After speaking with JP, we both realized that his staff did not make him aware of the situation. I admire him for taking the time to speak with me and rectifying the issue.

    Respectfully, I appreciate his timely response.

    Thank you JP.

Riverview Tire & Auto Service is BBB Accredited.

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