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Business Profile

Auto Services

CarDataLookup.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1-21-23 I ordered a vehicle information package from Carlookup.com for $1 which is what was quoted to me online and I expected to pay. However, I was also charged $24.95 and $19.95 for a property report that I didn't want and didn't ask for. If i want information on a property, I'm a Realtor and am very familiar with how to look up property info on any county site. My wife emailed the company on 2-20-23 when we received our bank statement and asked them for the 2 unauthorized charges of $24.95 and $19.95 back because we didn't order any property info. They said I did authorize it online and no, I can't get my money returned. I let them know that even if I had accidently authorized it thinking that I was authorizing the Car info that their website says 60 day money back guarantee so, please refund my money as I didn't order it and I'm following their stated company policy and, it has only been 35 days. I have not heard back since and the money has not been returned.

    Business Response

    Date: 05/13/2023

     

    Hello ****,

    I hope this email finds you well. My name is ******, VP of Operations and I happened to receive your complaint so I took the liberty in responding here to provide you with a resolution regarding your request.

    Upon checking our records, your account is already closed and your subscription is now canceled as per your request.

    We've also sent you an email regarding the refund that you're requesting so I would suggest to check your inbox.

    We would like to apologize for the confusion and inconvenience.

    Thank you and have a great day.

    Cheers,

    ****************
    VP of Operations

    Customer Answer

    Date: 05/19/2023

     
    Complaint: 19947165

    I am rejecting this response because: I received an email from the business saying they would request a refund from their finance department which I accept and appreciate however, until I actually receive the refund, I do not accept the solution. 

    Sincerely,

    ***************************

    Business Response

    Date: 05/23/2023

     

    Hello ****,

    Thank you for your email response. We are still finishing up the refund request and we will get back to you as soon as possible.

    We're monitoring this daily so rest assure your request will be taken care of.

    Warm Regards,

    ****************

    Customer Answer

    Date: 05/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me providing, I do receive a refund.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, January 6, 2023 I attempted to use their website to search a vehicle vin number. During checkout I was told the total amount would be $1 for one vehicle. I then received an alert from my bank account for 2 transactions. One for $1 and another for $24.95. I have called and emailed to receive a refund with no response. Their is no live person to contact.

    Business Response

    Date: 02/03/2023

    In regards to the complaint for ID ********, any subscriber/customer can request a refund as it is clearly stated on the website at cardatalookup.com under Refund / cancellation or more quickly accessed here: *********************.com/refund-cancellation. We offer a full 60 day no questions asked refund.  

     

    The complainant can also call the customer support number listed on the website which is ************ or email support at *************************, which is also plainly listed on the website.

     

    Quite honestly, in the amount of time, the complainant took to file this with your office, they could have just as easily taken the steps outlined above and already had the refund within 1-2 business days of the request.

     

    Sincerely,

CarDataLookup.com is NOT a BBB Accredited Business.

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