Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** January 2022, written agreements were established with this institution for a digital project (Custom CRM) that, as established in writing, would take around 6 months, however, after one year and not having the finished product at the time it was established, the claim process began for the return of money ($1,640) for breach of contract. Since February 2023, ***************************, the owner, told me to give him 30 days for the return and to this day he still does not meet his own dates established by him to finalize this process. Failure to comply with it not only affected the projections and logistics of my business, but now it also does not comply to return my investment. Pending Balance $400. I have evidence of all the dialogue and conversations with him and I have been more than patient and condescending but it is time to escalate this situation for my peace of mind

  Business Response

  Date: 05/03/2023

  This person's behavior has been a nightmare. She is not only disrespectful and unprofessional, but all she has done is constantly threaten and harass. Ask her for the conversations she says she has about her so you can understand. Although I imagine that she will only send what is convenient for her, but don't worry, thanks to the internet and computers, everything is saved today and I have everything from the beginning.

  Now, when she asks for a refund, this was my answer: "Good afternoon *********************,
  
  I am very sorry for your disagreement with the development of the Creole CRM and I understand it perfectly. It was not completed in its entirety or in the estimated time. It required more than **************************************************************** numerous conversations. I understand that a partial refund of what I paid is more than fair. Since the program is created and the only thing that is missing is the configuration of settings, integration of clients to the database and training. I estimate that with at least 30 hours of work I can complete the following tasks in a maximum month and if not, we can put a penalty of $100 for each month not completed. Now, I include all the estimated documents, invoices, receipt and adjustment. I am going to proceed to cancel the invoice in paypal and make the refund via Zelle with the established settings. If you want, we can discuss it tomorrow, Friday, and it seems good to you, I can proceed to finish at least what is already completed with the programming, which would be integrating the database with sales and customers, configuring program settings, and training. Here are the numbers:
  
  1. Estimate - $1,850
  
  2. Paid - $1,640
  
  3. Adjustment - $975
  
  to. Database Integration - Removed
  
  b. Card Holder Module - Eliminated
  
  c. Production time breach - ($25) less per month with a total of 11 months = - $275
  
  4. Refund - $665" *See Attachment 1 

  As you can see, they tried to reach an agreement where she would receive a partial refund and the termination of the program as agreed. To which she replied no. She insisted that she be given a full refund when she said without taking into consideration all the work done, man hours programmed, and all the additional work that was done to her during that year of 2022 that were not invoiced. 

  After so much insistence, threats and continuous harassment, I took on the task of looking for the work done and the prices billed to other clients, only to be fair. To my surprise she owes me more than what is owed to her. When I received your letter, I sent her the bill to see if she would leave this martyrdom alone. The hours of service billed are just 10 hours but if look up the conversations on my phone bill i now it will be more. But of course she did not stop, observe her answer:

  "I do not recognize the services in question. Once labor alliances were established, which paid him to redesign the Web (with a Free Template) and the creation of a Creole CRM, verbal agreements and service offers were established on his part but At no time were costs, prices, or even that you would be billing for them established. Not to mention the time that has passed (but we know where this reaction comes from) anyway... due to the aforementioned, this invoice is not recognized, it was not previously discussed and it is not payable. You coincidentally send this invoice as a defense mechanism once you have been confronted, and reported to the relevant agencies for breach of contract and owing reimbursement money, given that you send me this invoice for services that you volunteered "to help" as He said, although we know that with what he had been disbursed, he already perfectly covered his help.
  Multiple steps have been taken to end this but it has been you who continues to look bad, you don't show your face, you have been irresponsible without a word giving different dates that you do not meet and that has been me for months.
  Be a gentleman because he is obviously not a professional and take responsibility and pay the money owed.
  As long as you continue to delay the process and not comply, it will be worse for you and your business." See Attachment 2

  By the way I never said that I would not pay her but since this has gotten out of control I have had to take action on the matter and as you can see she owes me more. This is just the tip of the iceberg. If you need to have more evidence in relation to this matter, let me know. I remain at your service. And please help me to put an end to this. At this point I just want her to stop I don't even want my money. 

   

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 19976280
  
  I am rejecting this response because:

  I would request mediation immediately if possible, because my answer is still the same as I gave him. I do not accept his message or even the work he claims to have done.
  It is clear that this gentleman is not only irresponsible but is reflecting on his own responses. We agree on something, everything has been recorded and all the messages and communication towards this person have been very respectfully, however there is evidence of how this person uses profanity in the messages. If we analyze this whole matter from the beginning, long before requesting the refund and reaching this point with the BBB, I made multiple efforts and was more than patient, while the invoice that he had submitted to me was paid. From day one they talked about the sense of urgency that he had with this project and after many attempts giving him "Follow UP" he received the same answer "It's almost ready" the year was approaching from our agreement and I told him that he needed it no later November 2022 to familiarize myself with the program and start 2023 with the program to which he agreed and said he would be ready. Everything that he indicates that he works at no time was presented to the client (ME) I even asked him to give me a demonstration to see how he did it and I have to say that it was a real fiasco, I don't know how dare he present something like that to him a client who has been paying you for months. At that moment I realized that I did not have anything that I had asked for and that I was still standing in the same place on day one, especially because I was very specific in what I wanted in my ***. At that moment I finished realizing that this gentleman while I was paying an invoice did not do anything that I asked him and he did not care about my urgency and how this would affect the projections of my business so I requested the refund in his whole. He had more than a year to deliver the project to me and repeatedly missed our coordinated appointments, so his credibility as a professional was disrupted and I don't do business with people like that. Once he sent me the breakdown, I told him that he no longer had interest because I did not deliver it when he should have and waited too long while I continued paying because he only owed $210 to complete the *** invoice. From that moment that I told him that I was not interested in working with a person who had defaulted since then and evidenced with messages, he has taken me for months telling me different dates to pay me and he has not done it as he did with the ***. For this reason, I do not accept to continue working, I want him to return my entire investment and to assume responsibility for him as well as any non-compliance contract and verbal agreements.
  You can search for all the phone bills you want, you can even request a supine so that they discover that all the services that this gentleman indicated that he would bill were paid to him, and they would also discover the services that he continually volunteered to do while I continued to pay for the services that They materialized in an invoice acting as a contract. So it turns out that he wants to justify his mistake by saying that I owe him more than he owes me? Could I then submit the paperwork on how this has impacted the logistics and projections of my business? Would he take those losses? So the only thing I asked him is to return my investment, to assume his responsibility and it's not fair that he tries to justify and on top of that he has the nerve to make me see that I'm the one who's wrong when he was the one who didn't comply. That is why I escalated with the BBB because it is disrespectful, and I will make sure that this agency and the corresponding forum will record what happened and how this business and its owner operate.
  Sincerely,
  
  *********************

  Business Response

  Date: 05/04/2023

  I will like to see the evidence where she claims she paid for the services rendered on the attachment 2 invoice. or where I am saying that the services are free of charge. For the record, I never told her that I would not pay the refund (or show this evidence too), but now that the invoice for the services provided to her company has been generated and for all this unpleasant process that she have put me through (nightmare), I don't know any more. Another thing this was a business to business transaction, why is she asking me to pay the last $400 to her personal account? Is that even legal? 

  In any case, and to finish this process, I can make a payment agreement for $50 per month until the amount owed for the full refund is covered. However, I would like to know if she is going to respond for the services rendered where she knows very well that she obtained and has not paid. I guess not, but no problem, my business is helping other businesses to thrive, not hurting or harming. In the end, a clean conscience is worth more than money. Have a nice day you all!

  Customer Answer

  Date: 05/06/2023

   
  Complaint: 19976280
  
  I am rejecting this response because:

  First of all, for the record that you generate your invoice once the reimbursement is claimed and you find out that it was reported to the BBB because in none of our conversations there was talk of agreements, or invoices regarding the services that you voluntarily offered to provide. But since a claim was opened, this was his response instead of assuming responsibility for the fault. In your response, the payment was generated through Paypal, which is in the name of ********************* and ************* and if I had not canceled the invoice a while ago, I would have claimed my money through Paypal through which the payment was issued, but this gentleman withdrew the invoice from the system. So before your doubt there is nothing illegal but if that were the problem, pay to the account of the business or to the personal account, it is indifferent, just pay. To answer your last 2 points in your answer: No, I do not recognize any invoice that has not been previously discussed, I never received information about pending invoices or even that it would be invoiced, and I even paid a Bar Code ($150) because if it had been previously spoken, I also did not receive invoices or notifications of anything for which I will not recognize or settle anything that has not been discussed and much less agreed in writing so I do not want to divert the reason from him because all this claim was started, it was not his fault mine. And lastly, I do not accept $50 a month until the account is settled for various reasons. The first is your credibility and your lack of words tells me that you do not comply with any payment agreement, you were the one who told me that you would pay on multiple dates and you never did it for that we got here. What this gentleman proposes is to take 8 more months to assume his fault when he already made me wait more than **************************************************************************************************************************************** but as always he failed his word. BBB, the reason why I escalated this situation is precisely because this person does not comply with his agreements and wants me to make an agreement now? My answer is no.
  I want you to pay the remaining refund in its entirety since I gave you several opportunities previously to pay on dates established by it and you did not comply

  
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 05/10/2023

   
  Complaint: 19976280
  
  I am rejecting this response because:

  This response was taken verbally by the BBB:

  At this time we would like to counter offer that the business pay $100.00 a month. We do not want to wait for eight months for the business to complete their payments to **. 

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/12/2023

  Ok, I agree to $100 monthly payment for 4 months.

  Customer Answer

  Date: 05/19/2023

   
  Better Business Bureau:
  
  I request that the first payment be made immediately, how the payments will be made (if it is going to be from the BBB) and that an official document be established and the penalties involved in failing to comply with this agreement are specified.

  I stay tuned

  Customer Answer

  Date: 08/11/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  Good afternoon, Ms. ****** I am contacting you to reopen my claim #********* After disagreeing with any payment agreement due to the history of irresponsibility of this Red Digital establishment. You can verify each of the messages of the conversation and the recorded calls, where I finally agreed to a payment agreement payable on the 1st of each and payment #3 as of today August 9 has not been received, an email was sent to you. reminder message and as usual it says that it will deposit it the next day and it does not. This is a pattern and in breach of their agreement established through the BBB. What happens in this case?

  --

  ***** ****

  "*************"

   

   

  
  
  Sincerely,
  
  *********************